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Dispute fines

  • The below form enables you to submit a dispute request related to Public transport, Licensing, Traffic and roads services.
  • Use separate form if you have more than one complaint.
  • Petition (Appeal) will be cancelled if failed to submit the ticket.
  • Offending driver/victim must be present.
  • Customer can submit dispute within 30 days from the date of fine issuance for all fines.
  • Customer will be informed of the dispute status through SMS within 30 days from dispute submission date.

Dispute request step 1

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Dispute Details

All fields with (*) are mandatory.

Dispute Fine type
Fine Detail
Applicant Name
Applicant Mobile number

971

Attach Required Document

Documents required(All the documents must be uploaded in a single PDF not exceeding 7 MB):

  • A copy of the Emirates ID.
  • A copy of a driver's license.
  • A copy of the ownership of the vehicle.
  • A copy of the passport and residence.
  • A copy of the driver practice permit.
  • A copy of the offending ticket.
  • Any other supporting documents to support your grievance process.
  • A copy of the Emirates Identity or passport copy
  • A copy of the offending ticket
  • NOL transaction history
  • Any other supporting documents to support your grievance process.
  • A copy of the Emirates Identity
  • A copy of a driver's license
  • A copy of the ownership of the vehicle
  • A copy of the passport and residence
  • A copy of the driver practice permit
  • A copy of the offending ticket
  • Any other supporting documents to support your grievance process.
  • A copy of the Emirates Identity
  • A copy of a driver's license
  • A copy of the ownership of the vehicle
  • A copy of the passport and residence
  • A copy of the offending ticket
  • Any other supporting documents to support your grievance process.
  • Offending driver need to submit a certified letter from the company or sponsor to the Manager of grievance committee (Public Transport Agency) describing the reasons for the objection and details of the violation
  • A copy of a driver's license
  • A copy of the ownership of the vehicle
  • A copy of the passport and residence
  • A copy of the driver practice permit
  • A copy of the offending ticket
  • Any other supporting documents to support your grievance process.
  • Offending driver need to submit a certified letter from the company or sponsor to the Manager of grievance committee (Public Transport Agency) describing the reasons for the objection and details of the violation
  • A copy of the Emirates Identity
  • A copy of a driver's license
  • A copy of the ownership of the vehicle
  • A copy of the passport and residence
  • A copy of the driver practice permit
  • A copy of the offending ticket
  • A copy of the Company Trade License
  • Any other supporting documents to support your grievance process.
  • Offending driver need to submit a certified letter from the company or sponsor to the Manager of grievance committee (Public Transport Agency) describing the reasons for the objection and details of the violation
  • A copy of the Emirates Identity
  • A copy of a driver's license
  • A copy of the ownership of the vehicle
  • A copy of the passport and residence
  • A copy of the driver practice permit
  • A copy of the offending ticket
  • A copy of the Company Trade License
  • Any other supporting documents to support your grievance process.
  • Offending driver need to submit a certified letter from the company or sponsor to the Manager of grievance committee (Public Transport Agency) describing the reasons for the objection and details of the violation
  • A copy of the Emirates Identity
  • A copy of a driver's license
  • A copy of the ownership of the vehicle
  • A copy of the passport and residence
  • A copy of the driver practice permit
  • A copy of the offending ticket
  • A copy of the Company Trade License
  • Any other supporting documents to support your grievance process.
    For individuals
  • Fine number
  • Letter with the bank account number
  • Emirates ID
  • Vehicle ownership
  • Payment receipt if the fine was paid
    • For companies
  • Fine number
  • Letter with the bank account number
  • Vehicle ownership
  • Payment receipt if the fine was paid
  • An Official letter on the Company letter head (in Arabic), stamped and signed by the authorized signatory or form through the system by the company addressed to the Consolidated Grievance Committee of the Licensing Agency, stating the subject of the grievance request and reasons and details of the objection to the violation
  • A copy of the violation
  • A copy of valid commercial trade license
  • Any other supporting document that may prove that the violation isn’t right /genuine
  • An Official letter on the Company letter head (in Arabic or English), stamped and signed by the authorized signatory or form through the system by the company addressed to the Head of ROW Fines Grievance Committee, stating the subject of the grievance request and reasons and details of the objection to the violation
  • A copy of the violation
  • A copy of valid commercial trade license
  • Any other supporting document that may prove that the violation isn’t right /genuine

Dispute Description

I here by agree to the Declaration and undertaking

Declaration and undertaking:

I undersigned, declare that the information provided above is, to the best of my knowledge, true and complete. I further declare my realization that any false statement or omission, even if unintended on my part, may lead to the cancellation of my petition.


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