Roads & Transport Authority - Social Stewardship

RTA’s Customers Council stressed the importance of RTA’s services to bus riders in Dubai. It reiterated RTA’s standing commitment to revamp these services to measure up to the needs of public transport riders.

The stand of Dubai’s Roads and Transport Authority (RTA) at the AccessAbilities Expo is seeing immense footfall. Visitors were interested to know more about the initiative of the Customer Happiness Centre on wheels for Senior Emiratis & People of Determination launched in 2020

RTA’s Women Committee organized a variety of medical and awareness activities for female employees during 6th - 13th October, 2022, marking the month designated for raising global awareness of breast cancer under the theme ‘Because We Care’.

Dubai's Roads and Transport Authority (RTA) has recently taken part in the UAE Students Forum organized by the UAE Embassy in Washington DC for current students and alumni of American universities

Dubai’s Roads and Transport Authority (RTA) has graduated 86 students from secondary schools and universities who have completed RTA’s annual summer internship programme (Ajyal).

The Dubai Taxi Corporation (DTC) at the Roads and Transport Authority (RTA) confirmed the preparedness of the school transport sector for the start of the new academic year 2022-2023.

Dubai’s Roads and Transport Authority (RTA) will sponsor and empower the Olympic athlete Aisha Al Mutaiwee, who won four Gold medals in The Para Powerlifting Asia-Oceania Open Championships.

Dubai’s Roads and Transport Authority (RTA) has signed an agreement with Ministry of Education (MoE) to enhance the academic and professional skills of Emirati students by offering them scholarship programmes run by the MoE at numerous universities and institutes worldwide

The Customers Council of RTA has held a gathering with representatives of the people of determination in Dubai at Rashid Centre for The People of Determination. The session reviewed RTA’s services to the people of determination and how to improve them to add to the happiness of those target groups.

Dubai’s Roads and Transport Authority (RTA) has held a virtual workshop entitled: The Principles of Dealing with People of Determination, in coordination with the Community Development Authority (CDA).

With ‘Safety and Environmental Sustainability’ being one of the key strategic goals, RTA in partnership with Keolis MHI and VirtuE Therapy and Research has implemented the third phase of trials of the use of A.I. Technology to assess Tram Drivers in real-time and ensure passenger safety.

His Excellency Mattar Al Tayer, Director General, Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA) confirmed that the initial phase of the Intelligent Traffic System (ITS) expansion project, which was completed in November 2020, had expanded ITS coverage of Dubai’s main road network from 11% to 60%.

Dubai’s Roads and Transport Authority (RTA) is ramping up the awareness campaigns and inspections on the four RTA-approved operators of e-scooters. The campaigns were initiated at the start of the service rollout and are still on the go.

Launched in January 2019, the ‘Smart Safety License’ Programme from Dubai’s Roads and Transport Authority (RTA) trained 6270 employees of different nationalities, languages and demographics. The Programme covered RTA’s employees and contractors.

RTA has launched an inspection campaign around 27 metro stations. The campaign, which was coordinated with Dubai Municipality, aimed at monitoring abandoned bicycles around the metro stations.

The move is part of RTA’s standing commitment to streamlining the school transport practices, verifying the compliance of operators with the regulations in place, and implementing preventive measures to curb the spread of the Covid-19 pandemic while lifting students.

Dubai’s Roads and Transport Authority (RTA) has upgraded the automated system for assessing the condition of roads, managing their maintenance and pavement to achieve the relevant strategic objectives.

RTA has launched a multi-event traffic outreach campaign in collaboration with a host of strategic partners. The campaign, which is focused on pedestrian safety and targets motorists, workers and students, is launched under the theme; ‘Because Your Life is Precious, Cross Safely.’

As part of its commitment to ensuring the safety and security of daily riders, Dubai’s Roads and Transport Authority (RTA) is undertaking a periodic rolling stock overhaul programme. The programme is run in collaboration with Keolis-MHI, the operator of the Dubai Metro and Tram at the highest standards of the industry. The overhaul procedures are conducted as per the recommendations of the Original Equipment Manufacturer of the metro.

Dubai’s Roads and Transport Authority (RTA) has recently held the Security and Traffic Safety exhibition at its Head Quarters. The three day event, included 7 educative workshops for RTA employees.  

In collaboration with Avaya, Dubai’s Roads and Transport Authority (RTA) launched a corporate learning platform powered by artificial intelligence at GITEX 2022. It aims to polish the skills of Call Centre employees

Dubai’s Roads and Transport Authority (RTA) announced the launch of 3rd Edition of Tamkeen (Empowerment) programme designed to attract fresh Emirati graduates from local and international universities and colleges in various academic specialisations.

Dubai’s Roads and Transport Authority (RTA) Youth Council has held an initiative entitled (Get Closer to Your CEO). It is one of the Council’s initiatives planned for 2021-2022, which aims to hold friendly meetings with the CEOs to promote transparency and direct communication between the senior management and youth

His Excellency Mattar Al Tayer, Director-General, Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA) announced the launch of ‘Click and Drive’ initiative for reengineering customers' journeys to obtaining driver licenses.

RTA announced the launch of the Young Mobility Capabilities programme in September. The programme aims at grooming young Emiratis talents to work with RTA partners among top international companies to gain specialist knowledge and experience.

RTA reiterated RTA’s commitment to boosting customers’ satisfaction and happiness with RTA services and its vital roles at all levels. A statement to this effect was made during the 128th Customers Council gathering held recently with employees and supervisors of RTA’s customers' happiness centres.

RTA has recently revealed that 99.97% of taxi trips in Dubai were complaint-free as the rate of taxi complaints was just 0.03% out of total 88.9 million trips carried out in 2021. It is recalled that the percentage of complaints was 0.04% in 2020, and 0.05% in 2019.

RTA has unleashed a Loyalty Programme that links the performance of bus and taxi drivers with rewards offering special discounts from retail outlets and companies.

RTA has recently completed the training of about 190 employees on data sciences and artificial intelligence (AI) technologies, which have become the backbone of all RTA’s daily operations and services provided to various spectrums of the community.

Dubai’s Roads and Transport Authority improved 10 bus routes across the emirate, following a study and big data analysis based on crowdsourcing features on (RTA Dubai( smart app, which enabled the public to submit their feedback, suggestions and comments.