Roads & Transport Authority - Service Details

• RTA Website

• Dubai Drive

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Smart Apps

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha

• Al Qusais Tasjeel
• Barsha Tasjeel
• Al Warsan Tasjeel
• Jebel Ali Tasjeel
• Hatta Tasjeel
• Tasjeel Discovery Gardens
• Tasjeel City of Arabia
  
• Al Adheed Shamil
• Muhaisna Shamil
• Nad Al Hammar Shamil
• Shamil Al Qusais
• Al Mumayaz Vehicle Testing - Aswaaq Mizher
• Al Mumayaz Vehicle Testing - Al Barsha Mall
• Wasel Vehicle Testing - Al Jaddaf
• Wasel Vehicle Testing - Arabian Centre
• Wasel Vehicle Testing - Nad Al Hammar
• AG Cars Vehicle Testing Centre - Deira
• AG Cars Vehicle Testing - Al Mamzar
• Al Mutakamela Center - Al Aweer
• Al Mutakamela Center - Al Quoz
• Tamam Vehicle Testing
• Al Yalayis Vehicle Testing
• Tajdeed Vehicle Testing
• Aber Registration Vehicle Testing Centre - Seih Shuaib

Through the Website

To renew a plate number reservation

1. The customer receives an SMS with the service link before the end of the reservation period.
2. The customer clicks the link and logs in using his username and password, or through UAE Pass.
3. The customer selects the reserved number then the required period.
4. The customer pays the fees and receives the receipt electronically.

To change a plate number

1. The customer logs in using his username and password, or UAE Pass.
2. The customer selects the plate he wants to change then selects Manage Vehicle Plates from Vehicle Licensing Services.
3. The customer pays the fines, if any.
4. The customer selects the new plate details (number and design) then clicks Continue.
5. The customer settles the required fees by credit card.
6. The customer selects the service centre to hand over the old plates and receive the new ones.
7. The customer receives the ownership certificate and receipts electronically.
8. The customer heads to the centre to hand over the old plates and receive the new ones within 14 days to avoid the cancellation of the application.

To replace a lost or damaged plate

1. The customer logs in using his username and password, or UAE Pass.
2. The customer selects the vehicle.
3. The customer selects the lost or damaged plate (front, rear, or both).
4. The customer settles the required fees by credit card after agreeing to the terms and conditions.
5. The customer selects the centre from which he will hand over the old plates and receive the new ones.
6. The customer receives the ownership certificate and receipts electronically.
7. The customer heads to the centre to hand over the old plates (in case of damage) and receive the new ones within 14 days to avoid the cancellation of the application.
   

To apply for a third plate

1. The customer logs in to the website using his username and password, or UAE Pass.
2. The customer selects the plate number then selects Manage Vehicle Plates from Vehicle Licensing Services.
3. The customer settles the required fees
4. The customer selects the centre from which he will receive the plate.
5. The customer heads to the centre to receive the plate within 14 working days to avoid the cancellation of the application.

To cancel a third plate

1. The customer logs in to the website using his username and password, or UAE Pass.
2. The customer selects from the dashboard the vehicle with the third plate.
3. The customer clicks Cancel Third Plate.
4. The customer is notified once the transaction is completed.
5. The customer hands over the third plate at one of the Vehicle Registration and Inspection Centres.

Through Customer Happiness Centres or Vehicle Registration and Inspection Centres

To change a plate number or replace a lost or damaged plate

1. The customer heads to the front desk employee.
2. The employee sends to the customer the link of the requested service.
3. The customer uploads the required documents through the link.
4. The customer receives the transaction code.
5. The customer submits the transaction code to the front desk employee to complete the service process, check and electronically sign the application.
6. The customer settles the required fees.
7. The customer receives the payment receipt with the list of centres he can receive the plates from.
8. The customer hands over the old plates and receives the plates and the ownership certificate of the vehicle.
   

Through Dubai Drive

To renew a plate number reservation

1. The customer logs in using his username and password, or through UAE Pass.
2. The customer selects Plates.
3. The customer selects Renew the Reservation of a Plate Number.
4. The customer enters the required details.
5. The customer pays the required fees by credit card.
6. The customer receives the receipts electronically.

Through Mahboub Chatbot

To renew a plate number reservation

Customers with no RTA account

1. The customer types Renew Plate Number Reservation.
2. The customer enters the vehicle plate number.
3. The customer confirms the vehicle details.
4. The customer enters the required information: traffic file number, birth year, or trade licence number.
5. The customer provides the plate number reservation period (3 months, 6 months, or 1 year).
6. The customer settles the required fees by credit card.
7. The customer receives the certificate electronically.

Customers with RTA account

1. The customer types Renew Plate Number Reservation.
2. The customer enters his username.
3. The customer confirms the vehicle details.
4. RTA checks if there are any plate numbers reserved under the customer’s name.
5. The customer enters the required information: traffic file number, birth year, or trade licence number.
6. The customer provides the plate number reservation period (3 Months, 6 Months, or 1 Year).
7. The customer settles the required fees by credit card.
8. The customer receives the certificate electronically.

• Website: instantly
• Customer Happiness Centres or Vehicle Registration and Inspection Centres: 8 minutes.

• 1 year.
• Plate number reservation: 3 months, 6 months, or 1 year.

• In case of changing a plate number: Vehicle ownership certificate and 2 vehicle plate numbers.
• In case of renewing a plate number reservation: Receipt of the plate number reservation renewal.
• In case of applying for a third plate: Additional vehicle plate.

• Re-registration terms apply in case of an expired vehicle ownership.
• The customer or legal representative must be present in person if the service is requested through the centre.
  
• The customer must settle all traffic fines before receiving this service in case of changing the plate number.
• The customer must hand over the old vehicle plates.
• If the vehicle plates are lost in one of the GCC countries, the customer submits the lost report stamped by the Police department in the relevant country.
• Transactions for Free Zones in Jebel Ali are only processed in the Jebel Ali Centre.
• If the plates of the registered vehicle are consulate plates, the customer must provide an NOC from the Ministry of Foreign Affairs and contact the Customer Happiness Centre - Deira.
• The plate must be placed on the base of the bicycle rack in a visible way.
• The plates are manufactured on the spot at the service centres.
• The customer can request a third plate when Registering a New Vehicle through the available service channels.
• On Sundays, Al Yalayis Vehicle Testing centre only provides inspection services.
• Centres that have plates factories:
  • Al Mumayaz Vehicle Testing - Aswaaq Mizher
  • Al Mumayaz Vehicle Testing - Al Barsha Mall
  • Al Mutakamela Center - Al Aweer
  • Al Mutakamela Center - Al Quoz
  • Tamam Vehicle Testing
  • Wasel Vehicle Testing - Al Jaddaf
  • Tajdeed Vehicle Testing Centre
  • Aber Registration Vehicle Testing Centre - Seih Shuaib
  • AG Cars Vehicle Testing - Al Mamzar
  • Shamil Al Qusais
  • Al Qusais Tasjeel
  • Barsha Tasjeel
  • Customer Happiness Centre - Deira