[{"value":"17803231" , "label":"Apply for a New/Renewing/Amending Special Driving Permit", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1</strong>: What are the details pertaining to driving violations in the desert?</li></ul><p><strong>Answer 1</strong>: For details about driving violations in the desert without a permit, the customer is requested to check with the Department of Economy and Tourism or Dubai Police (Department of Tourism Security).</p><ul><li><strong>Question 2:</strong> Does the light bus driver need to apply for the occupational permit?</li></ul><p><strong>Answer 2:</strong> Heavy vehicles and heavy bus drivers need to apply for this permit, but not light bus drivers.</p><ul><li><strong>Question 3:</strong> If the light vehicle driver is under the company sponsorship, does he need to apply for the occupational permit?</li></ul><p><strong>Answer 3:</strong> No, light vehicle drivers under the company sponsorship don't need this permit. Only light vehicle drivers under personal sponsorship need to apply for this permit by visiting one of the accredited hospitals.</p><ul><li><strong>Question 4:</strong> How can the company renew the occupational permits for its drivers?</li></ul><p><strong>Answer 4:</strong> After passing the medical test in one of the accredited hospitals, the driver can renew the permit in the hospital, and the company can renew it through the website.</p><ul><li><strong>Question 5:</strong> Can the customer who holds a driving licence from another emirate apply for an occupational driving permit?</li></ul><p><strong>Answer 5:</strong> Yes, the occupational driving permit is mandatory for drivers as per UAE Federal Traffic Law. The company can add the drivers and apply for the service.</p><ul><li><strong>Question 6:</strong> If the customer has a special driving permit, can he use it to drive for more than one company?</li></ul><p><strong>Answer 6:</strong> No. According to the laws and regulations, the customer who has a special driving permit can only drive for the company under which he's registered.</p><ul><li><strong>Question 7:</strong> Do citizens need to obtain the tour guide certificate in order to get the safari permit?</li></ul><p><strong>Answer 7:</strong> No, the tour guide certificate isn't required for citizens.</p><ul><li><strong>Question 8:</strong> What’s the validity of the medical test issued by the accredited hospital?</li></ul><p><strong>Answer 8:</strong> The medical test validity is 11 months. If it’s expired, the customer can't have the permit issued nor renewed.</p><ul><li><strong>Question 9:</strong> Does the customer need to have a driving permit to drive a forklift within a construction site, or is the driving permit for vehicles of special nature sufficient?</li></ul><p><strong>Answer 9:</strong> The driving permit for vehicles of special nature is sufficient to drive a forklift within a construction site.</p><ul><li><strong>Question 10:</strong> Is the driving permit for vehicles of special nature sufficient to drive the forklift outside the construction site? </li></ul><p><strong>Answer 10:</strong> No, the customer needs to have the light equipment driving licence to drive forklifts outside the construction site.</p><ul><li><strong>Question 11:</strong> When did the Occupational Driving Permit become mandatory?</li></ul><p><strong>Answer 11:</strong> In 2009 with the issuance of the Minister of Interior Resolution No (776) of 2009 amending Certain Provisions of Executive Regulations of Federal Law No. (21) of 1995 on Traffic, Articles 111-116 .</p><ul><li><strong>Question 12:</strong> Does the law cover drivers from other emirates?</li></ul><p><strong>Answer 12:</strong> The law covers all occupational drivers working in the United Arab Emirates. RTA issues permits for occupational drivers working in the emirate of Dubai. Drivers working in other emirates must check with the relevant licensing authorities.</p><ul><li><strong>Question 13:</strong> Is it necessary to obtain a permit in case the customer is passing through the Emirate of Dubai?</li></ul><p><strong>Answer 13:</strong> Professional drivers in the Emirate of Dubai who meet the requirements must obtain a professional driving permit, which qualifies them to practise the profession of driving vehicles or buses according to the driving licence category. This isn't related to entering, passing through, and exiting the emirate, which requires permits from other entities.</p><ul><li><strong>Question 14:</strong> Can the customer renew the Safari Driving Permit if the driving licence is expired?</li></ul><p><strong>Answer 14:</strong> No, the driving licence should be valid.</p><ul><li><strong>Question 15:</strong> Where can the customer view his permit?</li></ul><p><strong>Answer 15:</strong> The customer can view his permit on RTA website dashboard.</p><ul><li><strong>Question 16:</strong> Is it possible to use a light vehicle Driving Licence for safari driving?</li></ul><p><strong>Answer 16:</strong> Yes, it's possible for personal use only. However, the individual isn't allowed to engage in tourist transport activities for desert safari tours without working for a tourism company and obtaining a Safari Driving Permit.</p>" },{"value":"3704270" , "label":"Apply for Inspecting Driving Tests Sites for Vehicles of Special Nature", "classification":"Drivers" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"15140124" , "label":"Apply for a Delivery Driver Qualification Certificate", "classification":"Drivers" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"17677653" , "label":"Apply for Booking and Changing a Driving Test Appointment", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1</strong>: How can the customer change the appointment of the Road test?</li></ul><p><strong>Answer 1</strong>: The customer can postpone the appointment of the Road test through online channels or the Driving Institute 24 hours prior to the test date. He can prepone it at any time provided that he finds an available appointment and settles the required fees by applying for the same service.</p><ul><li><strong>Question 2</strong>: When can the customer book another Road test if he failed it?</li></ul><p><strong>Answer 2</strong>: The customer can book another Road test from the list of available appointments at any time after he fulfills the training requirements.</p><ul><li><strong>Question 3</strong>: How long does the customer have to wait after finishing the driving classes/lessons to book the Road test appointment?</li></ul><p><strong>Answer 3</strong>: The customer can book a test from the list of available appointments at any time even during training. He must fulfill the training requirements 24 hours before the test.</p><ul><li><strong>Question 4</strong>: How many questions are there in the Knowledge Test and how many must be answered correctly to pass?</li></ul><p><strong>Answer 4:</strong></p><ul><li>Number of questions: 40</li><li>Minimum correct answers required: 30.</li></ul><p><strong>Note:</strong> If the customer failed the Road test 5 consecutive times, he must apply for the Institute Evaluation test.</p><ul><li><strong>Question 5:</strong> What is the Evaluation test that's required at the Driving Institutes?</li></ul><p><strong>Answer 5:</strong> It's an evaluation test conducted by the Driving Institute to check the readiness of the customer to take the Yard test.</p><ul><li><strong>Question 6:</strong> If the customer has more than one category on his driving licence which has expired more than 10 years ago, must he take one Evaluation test for all categories, or a final Road test for each category?</li></ul><p><strong>Answer 6:</strong> The customer must take one assessment test, for light vehicle category. When he passes the test, all the categories will be included in the licence, and there is no need to take all the tests.</p><ul><li><strong>Question 7:</strong> If the customer has an expired Dubai driving licence more than 10 years ago, and came back to Dubai with a driving licence from an exception country, must he take the evaluation test to renew his Dubai driving licence?</li></ul><p><strong>Answer 7:</strong> No, holders of driving licences from exception countries, regardless of their nationality, are exempted from the evaluation test when renewing their Dubai driving licence.</p><ul><li><strong>Question 8: </strong>Is the customer allowed to take driving tests while wearing shorts or inappropriate clothes?</li></ul><p><strong>Answer 8:</strong> According to RTA rules and procedures, customers must adhere to modest dress when visiting government agencies, out of respect and appreciation for government laws.</p>" },{"value":"3704294" , "label":"Apply for Appealing a Road Test Results", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1</strong>: What are the reasons for appealing a road test result?</li></ul><p><strong>Answer 1</strong>: The trainee applies for the road test appeal if he is not satisfied with the result.</p><ul><li><strong>Question 2:</strong> How will the appeal be handled?</li></ul><p><strong>Answer 2:</strong> The committee analyses the results and reviews the video of the road test. The trainee will also be contacted for further investigation.</p><ul><li><strong>Question 3:</strong> When will the refund be processed if the appeal is valid?</li></ul><p><strong>Answer 3:</strong> The refund will be processed within 2 months.</p><ul><li><strong>Question 4:</strong> Can the customer cancel his application to appeal the Road Test results after submission?</li></ul><p><strong>Answer 4:</strong> No, the application cannot be cancelled, and the customer needs to wait for the result.</p>" },{"value":"13998275" , "label":"Apply for Changing a Light Vehicle Driving Licence from Automatic to Manual", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1</strong>: What is the required number of driving lessons if the customer wants to change the driving licence from automatic to manual?</li></ul><p><strong>Answer 1</strong>: There are no driving lessons required if the customer wants to change the driving licence from automatic to manual, but he should pass the Road Test.</p>" },{"value":"17880869" , "label":"Apply for or Manage a Driving Licence", "classification":"Drivers" , "faqs":"<p><strong>To request a new driving licence</strong></p><ul><li><strong>Question 1</strong>: If the customer is taking driving lessons in Dubai and then changes the visa to another emirate, who issues the licence after the customer passes the Road Test knowing that the visa is not from Dubai anymore?</li></ul><p><strong>Answer 1</strong>: Knowing that the file is opened in Dubai, the licence is issued in Dubai after the customer passes the Road test.</p><ul><li><strong>Question 2</strong>: What is the required number of driving lessons if the customer wants to change the driving licence from automatic to manual?</li></ul><p><strong>Answer 2</strong>: There are no driving lessons required if the customer wants to change the driving licence from automatic to manual, but he should pass the Road Test.</p><ul><li><strong>Question 3</strong>: What is in the Dubai Drivers' handbook?</li></ul><p><strong>Answer 3</strong>: The handbook includes road rules information, including safe driving and crash prevention tips, and information on traffic offenses and black points. It also includes information about road signs and road markings that are used in Dubai and the UAE. This handbook is the only one related to road rules that is approved by the Dubai Government.</p><ul><li><strong>Question 4</strong>: When is the handbook's information updated?</li></ul><p><strong>Answer 4</strong>: A review of the handbook is conducted every 6 months, and an updated version is issued if necessary. When significant changes occur, a leaflet with the updated information may be provided with the handbook.</p><ul><li><strong>Question 5</strong>: What does the customer do if he thinks the information in the handbook is incorrect?</li></ul><p><strong>Answer 5</strong>: In this case, he can contact RTA Call Centre 8009090.</p><ul><li><strong>Question 6</strong>: Why does the handbook cost 50 AED?</li></ul><p><strong>Answer 6</strong>: The government of Dubai has set 50 AED as a cost for all similar documents. The cost includes the development and production of the handbook as well as the routine replacement of the handbook with new additions.</p><ul><li><strong>Question 7</strong>: Is purchasing the handbook mandatory with overseas licence exchange?</li></ul><p><strong>Answer 7</strong>: Yes, all customers who exchange their overseas licence to a Dubai licence must purchase a copy of the light vehicle handbook. The handbook cost is automatically calculated and added to the payment receipt.</p><ul><li><strong>Question 8</strong>: What if the customer already has a handbook?</li></ul><p><strong>Answer 8</strong>: The customer must purchase a copy of the handbook to make sure that everyone has his own updated copy.</p><ul><li><strong>Question 9</strong>: What if the customer does not want to purchase a handbook as part of the driving licence exchange process?</li></ul><p><strong>Answer 9</strong>: In this case, the customer will not be allowed to exchange the licence.</p><ul><li><strong>Question 10</strong>: Can a housemaid apply for a driving licence?</li></ul><p><strong>Answer 10</strong>: Yes, a housemaid can apply for a driving licence if she provides all the required documents.</p><ul><li><strong>Question 11</strong>: Is it possible for the customer to get the driving licence 1 year after passing the Road test?</li></ul><p><strong>Answer 11</strong>: If the customer did not get the driving licence within a period of 1 year from passing the test, he must take and pass another Road test.</p><ul><li><strong>Question 12:</strong> In case of failing the Road test, can the customer apply for another appointment?</li></ul><p><strong>Answer 12:</strong> Yes, after finishing the training lessons.</p><ul><li><strong>Question 13:</strong> If the customer's traffic file was issued in Dubai then there was a change in the place of issuance of the residence visa after passing the Road test, which emirate issues the licence?</li></ul><p><strong>Answer 13</strong>: The licence is issued in Dubai regardless of the residence visa place of issuance.</p><ul><li><strong>Question 14:</strong> What are the reasons behind not issuing the driving licence after passing the Road test?</li></ul><p><strong>Answer 14:</strong> The driving licence will not be issued if one year or more has elapsed since the customer passed the Road Test and if the transaction has not been completed within the specified period.</p><ul><li><strong>Question 15</strong>: Will the customer receive a notification when applying to change the permit category through the website?</li></ul><p><strong>Answer 15</strong>: The driving institute contacts the customer as soon as he successfully submits the application.</p><p><strong>Question 16</strong>: Can the customer apply for changing the driving learning permit if it was expired?</p><p><strong>Answer 16</strong>: No, the driving learning permit must be valid.</p><ul><li><strong>Question 17</strong>: Can the customer change the permit category from manual light vehicle to heavy vehicle?</li></ul><p><strong>Answer 17: </strong>The customer can change the permit category only from manual to automatic or the opposite.</p><ul><li><strong>Question 18: </strong>Are there any fees to change the branch of the driving institute?</li></ul><p><strong>Answer 18: </strong>There are no fees to transfer the driving learning permit to a different branch of the same driving institute. However, there are fees that vary according to driving institute when transferring the driving learning permit to another driving institute, in which case the customer also needs to submit a clearance certificate to transfer the permit to the other institute.</p><ul><li><strong>Question 19</strong>: How long does it take to complete the transfer of the file to another institute or emirate?</li></ul><p><strong>Answer 19</strong>: The customer must ensure that the training and test data in RTA systems are updated. The file will be transferred to another institute or emirate within 24 hours if all the conditions for issuing the clearance  are met. This may extend to 48 hours if the institute has financial claims against the trainee.  </p><p><strong>To renew a driving licence</strong></p><ul><li><strong>Question 1</strong>: If the customer is on a visit visa, can he renew his expired driving licence?</li></ul><p><strong>Answer 1</strong>: No, the customer must have a valid Emirates ID.</p><ul><li><strong>Question 2</strong>: If the driving licence is issued in Dubai and the visa is from another emirate, can the customer renew the driving licence online?</li></ul><p><strong>Answer 2</strong>: Yes, the customer can renew the licence online after making sure that all the details of the traffic file are updated on the traffic system according to the new residence visa.</p><ul><li><strong>Question 3:</strong> What is the procedure in case there is missing information?</li></ul><p><strong>Answer 3</strong>: If the customer applies for the licence online with missing information or documents, RTA team sends him an SMS to provide the details.</p><p>SMS Content: Dear customer, kindly provide us with your passport copy including your valid visa to complete your transaction. Email: rtaonline@rta.ae or elham.alfarsi@rta.ae. Thank you from RTA.</p><ul><li><strong>Question 4</strong>: What is the procedure in case the Police cancels or suspends a driving licence after reaching 24 black points?</li></ul><p><strong>Answer 4</strong>: The customer must go to Dubai Police to request an NOC letter to apply for an Evaluation test, so that RTA can open a new training file.</p><ul><li><strong>Question 5:</strong> Is it possible to renew or add a category to a military driving licence?</li></ul><p><strong>Answer 5:</strong> No, the customer must visit the concerned authority to add a category or renew the military licence.</p><ul><li><strong>Question 6:</strong> What is the procedure in case the customer’s driving licence was confiscated by Dubai Police for a reason, and the customer was asked to refer to the authority to solve the problem?</li></ul><p><strong>Answer 6:</strong> The customer is sent to Barsha Licensing Centre or Deira Licensing Centre.</p><ul><li><strong>Question 7: </strong>Is it possible to renew the driving licence from other emirates in Dubai?</li></ul><p><strong>Answer 7: </strong>No, it is not possible.</p><p><strong>To replace a lost/damaged driving licence</strong></p><ul><li><strong>Question 1:</strong> If the customer updated information, such as picture, name, or nationality in the traffic file, and replaced the driving licence, will he get the new driving licence updated with information added to the traffic file?</li></ul><p><strong>Answer 1</strong>: Yes, he will receive the new driving licence updated with the new information added to the traffic file without the need to apply for amending the driver licence data.</p><ul><li><strong>Question 2</strong>: Can a customer apply for a driving licence replacement without a valid Emirates ID?</li></ul><p><strong>Answer 2</strong>: No, to apply for replacing a lost or damaged driving licence, the customer's traffic file must be updated using a valid Emirates ID.</p><p><strong>To amend driving licence data</strong></p><ul><li><strong>Question 1</strong>: What should the Marsoom holder customer do to change his licence photo?</li></ul><p><strong>Answer 1</strong>: The customer can attach a photo when submitting the request, provided that it is approved by the relevant team after verification of the identity of the owner of the photo.</p><ul><li><strong>Question 2:</strong> Can Marsoom holders and diplomats apply for the service via electronic channels?</li></ul><p><strong>Answer 2</strong>: Yes they can.</p><ul><li><strong>Question 3</strong>: What is the procedure if the customer becomes a Person of Determination after obtaining the driving licence? Can he continue to use the same licence?</li></ul><p><strong>Answer 3</strong>: The customer must visit the Customer Happiness Centre and present the People of Determination card to activate the People of Determination feature in the traffic system.</p><ul><li><strong>Question 4</strong>: If the customer has the glasses sign on his Dubai driving licence but starts using contact lenses instead of glasses, should he add the contact lenses sign to the driving licence?</li></ul><p><strong>Answer 4</strong>: According to the procedures, there is no difference between glasses and contact lenses, and the customer can use them both while driving.</p>" },{"value":"3704301" , "label":"Apply for a New Driving Licence or a New Category Based on Exchanging Licences", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1: </strong>Can the customer exchange the driving licence issued in one of the exception countries in Dubai, if he has a residence visa from another emirate and a tenancy agreement in Dubai?</li></ul><p><strong>Answer 1: </strong>No. However, the customer can exchange his driving licence if his residence visa is from another emirate, provided that his company has a branch in Dubai and he works there.</p><ul><li><strong>Question 2: </strong>If the customer is from GCC countries and has a GCC driving licence, does he need to exchange it or he can use it to drive in Dubai?</li></ul><p><strong>Answer 2: </strong>A GCC national is allowed to drive with his own driving licence as long as he is on a visit trip but if he is working and living in the UAE, then he must exchange the driving licence.</p><ul><li><strong>Question 3: </strong>If the customer is on a visit visa with a GCC driving licence, but his nationality is not from GCC countries nor from the exception countries, can he drive in Dubai or does he need an international licence? What are the vehicles that he can drive using his GCC licence?</li></ul><p><strong>Answer 3: </strong>The customer can drive light vehicles and motorcycles if he has a driving licence from the exception or GCC countries only if he is on a visit visa.</p><ul><li><strong>Question 4: </strong>If the customer is a USA national with an investment visa, and a US driving licence, and he often comes in and out of the UAE, does he have to exchange his driving licence in Dubai or can he use his US licence in Dubai?</li></ul><p><strong>Answer 4: </strong>No, the customer is not allowed to drive with the US driving licence.</p><ul><li><strong>Question 5: </strong>If the customer has a mission visa, service visa or multiple visa, can he drive in Dubai using a driving licence issued in a country on the list of exception countries or GCC countries?</li></ul><p><strong>Answer 5: </strong>Yes, he can drive light vehicle or motorcycle as long as he is on a short term visa.</p><ul><li><strong>Question 6: </strong>What is the procedure if the customer has 2 passports and he wants to exchange his driving licence but the visa is stamped on the passport that is not from the exception countries?</li></ul><p><strong>Answer 6: </strong>The customer cannot replace it, and he should refer to the Driving Institutes to open a training file.</p><ul><li><strong>Question 7: </strong>If the customer has a UK driving licence and he is on a visit visa, can he drive a vehicle registered under a KSA plate number in the UAE?</li></ul><p><strong>Answer 7: </strong>The customer cannot drive even if he is holding a UK driving licence and a UK passport. He can only drive it while crossing the borders from KSA to the UAE.</p><ul><li><strong>Question 8: </strong>If the customer had a driving licence from Dubai and he exchanged it for a GCC licence, then came back to Dubai on a residence visa, how can he get the Dubai licence back?</li></ul><p><strong>Answer 8: </strong>For any nationality, if the original driving licence was issued in Dubai, the customer can have it back by presenting his valid Emirates ID.</p><ul><li><strong>Question 9: </strong>Can the customer exchange a licence from New Mexico, USA?</li></ul><p><strong>Answer 9: </strong>Yes since it's an American state.</p><ul><li><strong>Question 10: </strong>Can the customer exchange a licence from Puerto Rico?</li></ul><p><strong>Answer 10: </strong>No.</p><ul><li><strong>Question 11: </strong>Can the customer exchange G1 and G2 Canadian licences?</li></ul><p><strong>Answer 11: </strong>No.</p><ul><li><strong>Question 12: </strong>Can the customer exchange the driving licence issued from the exempted countries if he holds a residence from other emirates with personal sponsorship?</li></ul><p><strong>Answer 12: </strong>Yes, the licence can be exchanged from the emirate where the residence was issued.</p><ul><li><strong>Question 13: </strong>Are heavy truck and heavy equipment driving licences exchangeable?</li></ul><p><strong>Answer 13: </strong>Heavy truck and heavy equipment driving licences are exchangeable if the customer was from one of the countries that can exchange all categories. Please refer to the table featured in the terms and conditions.</p>" },{"value":"12362937" , "label":"Apply for an International Driving Licence", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1:</strong> Can the customer use his personal photo in the international driving licence?<br/></li></ul><p><strong>Answer 1:</strong> Yes, the customer can use his personal photo if he wishes to, or else the system automatically withdraws the photo from his Emirates ID.</p><ul><li><strong>Question 2:</strong> Can the customer travel in more than one country with the same international licence?</li></ul><p><strong>Answer 2:</strong> Yes, the customer can travel in more than one country with the same international licence provided that it’s valid, except in Japan which requires a free international licence from Automobile and Touring Club of the UAE.</p><ul><li><strong>Question 3:</strong> Can holders of an international driving licence drive in Dubai?</li></ul><p><strong>Answer 3: </strong>Yes, if they were on a visit visa they can drive a light vehicle or a motorcycle.</p><ul><li><strong>Question 4: </strong>Can holders of an international driving licence while on a visit visa to Dubai drive a vehicle registered in Dubai to go to Oman or any other GCC country?</li></ul><p><strong>Answer 4: </strong>They should check with authorities in Oman or other GCC countries.</p><ul><li><strong>Question 5:</strong> Can transit visa holders drive a vehicle registered in Dubai?</li></ul><p><strong>Answer 5: </strong>Transit visa holders can drive a vehicle registered in Dubai if they have a valid international driving licence and an approval from the insurance company.</p>" },{"value":"3704257" , "label":"Apply for Renewing a Learning Permit", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1</strong>: If the customer's learning permit expired and he had already passed the yard test, is he required to repeat the yard test or he must renew the learning permit first?<br/></li></ul><p><strong>Answer 1</strong>: The customer has to renew the learning permit first, with no need to repeat the yard test.</p><ul><li><strong>Question 2:</strong> If the customer wants to renew the learning permit, is it mandatory to get an NOC from the company?</li></ul><p><strong>Answer 2:</strong> No, the requirement of the NOC from the sponsor was cancelled for all Drivers Licensing services. Therefore, there’s no need to submit an NOC when applying for this service.</p>" },{"value":"3704307" , "label":"Apply for Transferring Driving Profile from or to Dubai", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1</strong>: Does the issuance date of the transferred licence change?</li></ul><p><strong>Answer 1</strong>: The issuance date of the transferred driving licence remains the same as the original date specified on the previous licence issued from the other emirate.</p><ul><li><strong>Question 2</strong>: If the customer has fines on his Dubai traffic file and would like to transfer his driving licence from another emirate to Dubai, does he need to pay all the fines on his traffic file in Dubai? </li></ul><p><strong>Answer 2</strong>: Yes, non-payable fines should be paid at the source and payable fines can be paid when transferring the driving licence to Dubai. </p><ul><li><strong>Question 3</strong>: What's the procedure in case the customer transferred his Dubai licence to another emirate and now wishes to transfer it back to Dubai? And how much does it cost? </li></ul><p><strong>Answer 3</strong>: The customer must provide a transfer letter from the other emirate and pay 120 AED only to return the licence.</p><ul><li><strong>Question 4</strong>: What's the procedure if the customer wants to transfer his driving profile to another emirate with an expired learning permit?</li></ul><p><strong>Answer 4</strong>: If the customer’s learning permit expired and he wants to transfer his driving profile to another emirate as his visa changed to that Emirate, there's no need to renew the learning permit as long as no more than 6 months have passed without any transaction. If there's no transaction for 6 months, the driving profile is cancelled.</p><ul><li><strong>Question 5</strong>: What's the procedure if the customer wants to transfer his driving profile from Ajman to Dubai and Ajman is asking for a letter from RTA - Dubai?</li></ul><p><strong>Answer 5</strong>: The customer coordinates with the driving institute from which he wishes to get the driving licence to issue the NOC.</p><ul><li><strong>Question 6</strong>: What are the conditions to transfer a driving licence from another emirate if the customer’s visa isn't from Dubai?</li></ul><p><strong>Answer 6</strong>: The customer must meet one of the following conditions: </p><ul><li><ul><li>The customer must have a personal residence/personal sponsorship (residence/investor/study/work) in Dubai.</li><li>The customer must be working in the company branch in Dubai and provide a letter proving this. The company name must be exactly the same on both trade licences.</li><li>The customer must have an Ejari contract under his name in Dubai.</li></ul></li><li><strong>Question 7</strong>: If the customer is working in Dubai but his visa is from another emirate and his wife is sponsored by him, can she apply for a new driving licence in Dubai or transfer her existing driving licence to Dubai?</li></ul><p><strong>Answer 7</strong>: Yes, if the husband is working in Dubai and the company name is the same on the trade licence for both branches, his wife can apply for a new driving licence in Dubai or transfer her driving licence from another emirate to Dubai. </p><p>Note: </p><ul><li><ul><li>The same applies if the husband is an investor in Dubai but his visa is from another emirate. </li><li>If the customer only has a tenancy contract in Dubai or if his company in Dubai doesn't have the same name as in the other emirate, his wife can't transfer her driving licence from the other emirate to Dubai.</li></ul></li><li><strong>Question 8</strong>: If the customer has a Dubai light vehicle driving licence and at the same time he has a motorcycle driving licence from another emirate, what's the procedure if he wants to transfer the driving licence from the other emirate to Dubai to add the motorcycle category?</li></ul><p><strong>Answer 8</strong>: If the customer meets the conditions for obtaining a driving licence in Dubai, he can contact the licensing authority in the other emirate to obtain a transfer letter, and then visit one of the Customer Happiness Centres to complete the procedure.</p><ul><li><strong>Question 9</strong>: If the customer has a Dubai light vehicle driving licence and a motorcycle driving profile in another emirate and has passed all the tests, what's the procedure if he wants to add the motorcycle category to his Dubai driving licence?</li></ul><p><strong>Answer 9</strong>: The federal system won't be able to issue a driving licence in the other emirate because the customer has a driving licence in Dubai. The customer must transfer his Dubai driving licence to the other emirate so that the category can be added and then, if he wants, he can transfer his driving licence back to Dubai.</p><ul><li><strong>Question 10</strong>: Does transferring a heavy equipment licence from another emirate to Dubai require any classes or tests, or are there any special conditions?</li></ul><p><strong>Answer 10</strong>: Yes, the customer needs to attend 2 classes and pass the road test. He must also pay 1,600 AED at the institute, including RTA fees.</p><ul><li><strong>Question 11</strong>: If the customer has a certificate to transfer his driving licence from Dubai to another emirate, can he drive a vehicle with the transfer certificate until the transaction is completed in the other emirate?</li></ul><p><strong>Answer 11</strong>: According to the circular of the Ministry of Interior, the customer can use the digital driving licence to drive within the UAE until the  procedures for transferring the driving licence to the other emirate are completed (even if the driving licence status on the traffic file is 'Transferred').</p><ul><li><strong>Question 12</strong>: Can a customer holding a golden residency from another emirate transfer his driving licence from the other emirate to Dubai?</li></ul><p><strong>Answer 12</strong>: No, the customer must meet the conditions for transferring his driving licence.</p><ul><li><strong>Question 13</strong>: Can the holder of a disaster visa transfer his driving licence from another emirate to Dubai?</li></ul><p><strong>Answer 13</strong>: Yes, the holder of a disaster visa (stay permit for nationals of countries facing war and disasters) can transfer his driving licence from another emirate to Dubai, if the other emirate agrees to transfer the profile. However, the customer can't issue an NOC from Dubai to transfer the profile regardless of where the licence was issued or the visa type. </p><p>Important Note: This process applies only to holders of a disaster visa.</p>" },{"value":"3704313" , "label":"Apply for a Driver Experience Certificate", "classification":"Drivers" , "faqs":"<ul><li><strong>Question 1</strong>: Does the customer have to sign up for an account on RTA's Website to apply for this service through the e-channels?</li></ul><p><strong>Answer 1</strong>: The customer can easily use RTA e-channels without creating an account.</p><ul><li><strong>Question 2</strong>: What is the process in case the customer is in a country that does not accept e-certificates?</li></ul><p><strong>Answer 2:</strong> The customer can have the certificate stamped and authenticated by the Authentication Section at the Ministry of Foreign Affairs in Dubai.</p><ul><li><strong>Question 3</strong>: Can the customer obtain a Driving Experience Certificate if their driving licence was expired?</li></ul><p><strong>Answer 3:</strong> Yes.</p><ul><li><strong>Question 4</strong>: If the customer's driving licence was transferred to Dubai from another emirate and he applied for an experience certificate, what information will be reflected in the driver experience certificate?</li></ul><p><strong>Answer 4:</strong> The experience certificate will only include traffic records from Dubai and will reflect the licence issuance date as recorded by the other emirate.</p><ul><li><strong>Question 5</strong>: What information will be reflected in the experience certificate for customers with a manual or automatic driving licence, for example, in the Light Vehicle category?</li></ul><p><strong>Answer 5:</strong> The licence information will be listed under 'vehicle classes' as follows: </p><ul><li><ul><li>For manual driving licence: Light Vehicle. </li><li>For automatic driving licence: Light Vehicle Automatic.</li></ul></li></ul><p><br/></p><ul><li><strong>Question 6:</strong> If the UK traffic authority didn't accept the driver experience certificate to exchange the Dubai driving licence and instead requested a 'To whom it may concern licence data verification', what should the customer do?</li></ul><p><strong>Answer 6:</strong> The experience certificate has been enhanced and updated to meet the standards for overseas use. For this certificate to be acceptable overseas, the customer must visit the Ministry of Interior website or use the Ministry of Interior application (MOI) to request a 'To Whom It May Concern' certificate. Additionally, the customer must visit the Ministry of Foreign Affairs for authentication. </p><ul><li><strong>Question 7:</strong> What are the steps to apply for a driver experience certificate without log in?</li></ul><p><strong>Answer 7:</strong> The customer must follow the below steps on RTA website: </p><ol><li>The customer goes to <a href='https://traffic.rta.ae/trfesrv/public_resources/public-access.do?switchLanguage=en&amp;noCache=1444547795476'  target='_blank' rel='noopener noreferrer'>RTA website</a>. </li><li>The customer clicks <strong>Licensing Services</strong> under <strong>Discover more</strong>.</li><li>The customer selects <strong>Driver Licence Services</strong>. </li><li>The customer selects a verification method (by plate number, driving licence, or licence application). </li><li>The customer accesses the services and selects <strong>Licensing</strong> then <strong>Licence</strong>.</li><li>The customer clicks <strong>Experience certificate</strong>.</li><li>The customer selects the purpose/reason for requesting the certificate.</li><li>The customer agrees to the Entry Fee Terms and Conditions.</li></ol><ul><li><strong>Question 8:</strong> What's the procedure if the customer wants to apply for a driver experience certificate online, but his Emirates ID isn't updated in the traffic file?</li></ul><p><strong>Answer 8:</strong> The customer is advised to apply for the service via the kiosk machines.</p><ul><li><strong>Question 9:</strong> Will a non-Dubai driving licence holder receive 'To Whom It May Concern' instead of a driver experience certificate when he applies through RTA website using his Emirates ID?</li></ul><p><strong>Answer 9:</strong> Yes, the customer who doesn't have a driving licence issued from Dubai will receive a 'To Whom It May Concern' instead of a driver experience certificate. </p>" },{"value":"17947634" , "label":"Request or Renew a Professional Driver Permit", "classification":"Drivers" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704418" , "label":"Apply to Register as a Driver Licensing Service Provider", "classification":"Drivers" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"17711769" , "label":"Apply for Registering a New Vehicle", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1</strong>: Is it possible to register a vehicle if the possession certificate is issued in another emirate?</li></ul><p><strong>Answer 1</strong>: No, a possession certificate issued in another emirate cannot be used to register the vehicle in Dubai.</p><ul><li><strong>Question 2</strong>: What are the conditions to register a heavy vehicle that exceeds 3 tonnes?</li></ul><p><strong>Answer 2</strong>: The vehicle's height must be 4.2 m, its width: 2.6 m, and its length depends on the vehicle type.</p><ul><li><strong>Question 3</strong>: Can citizens enrolled in the army register a vehicle in Dubai? Are residents allowed to register vehicles?</li></ul><p><strong>Answer 3:</strong> Citizens are allowed to register vehicles in Dubai even if they are enrolled in the army. Residents are allowed to register the vehicle that meets the Dubai conditions for registering a vehicle.</p><ul><li><strong>Question 4</strong>: What types of vehicles are citizens and residents allowed to register?</li></ul><p><strong>Answer 4</strong>:</p><p>Citizens: Light vehicles and motorcycles. They can also register a light bus if the family was comprised of at least 10 members, after presenting a proof (a family book for special reasons or a birth certificate).</p><p>Residents: Only light vehicles and motorcycles.</p><ul><li><strong>Question 5</strong>: How many vehicles is the customer allowed to register?</li></ul><p><strong>Answer 5</strong>: The customer is allowed to register an unlimited number of vehicles.</p><ul><li><strong>Question 6:</strong> What is the registration validity based on the insurance provided by the customer?</li></ul><p><strong>Answer 6</strong>: If the insurance was valid for more than 1 year, the registration is valid for more than 1 year, with a maximum validity of 3 years. This is only applicable to new vehicles.</p><ul><li><strong>Question 7</strong>: Is the customer with an investment visa allowed to register a vehicle?</li></ul><p><strong>Answer 7</strong>: Yes, if the visa is  valid for at least 6 months.</p><ul><li><strong>Question 8</strong>: Is the customer allowed to register light pick-ups?</li></ul><p><strong>Answer 8</strong>:</p><p> Citizens: The customer is allowed to register Double Cab light transport vehicles (4 doors) and Single Cab vehicles (2 doors), which will be given private plates.</p><p>Dubai and other emirates residents: The customer is allowed to register light luxury Double Cab vehicles (4 doors) if the vehicles meet the registration conditions.</p><ul><li><strong>Question 9</strong>: What are the cases where technical inspection applies?</li></ul><p><strong>Answer 9</strong>: If the vehicle was purchased from a private enterprise other than the authorised dealers and also if the vehicle is imported or previously owned.</p><ul><li><strong>Question 10</strong>: Is the customer allowed to register a vehicle without holding a driving licence?</li></ul><p><strong>Answer 10</strong>: Yes.</p><ul><li><strong>Question 11</strong>: Can the customer register a vehicle if he provides the estate property documents?</li></ul><p><strong>Answer 11</strong>: Yes, if the customer owns the property, and presents his Emirates ID and original passport.</p><ul><li><strong>Question 12</strong>: In which cases the technical test undertaken in other emirates is accepted?</li></ul><p><strong>Answer 12</strong>: It is accepted when registering or renewing vehicles.</p><ul><li><strong>Question 13</strong>: Can the customer upload the results of the technical test online?</li></ul><p><strong>Answer 13</strong>: RTA electronically uploads the result of the test and the customer can't upload it online.</p><ul><li><strong>Question 14</strong>: Is the customer allowed to register vehicles if he has 2 traffic files?</li></ul><p><strong>Answer 14</strong>: Yes, the customer can register the vehicle after requesting from RTA to merge the 2 traffic files into 1.</p><ul><li><strong>Question 15:</strong> What is ownership e-card and what details it includes?</li></ul><p><strong>Answer 15:</strong> The ownership e-card is an exact copy of the vehicle ownership card. </p><ul><li><strong>Question 16:</strong> How can the customer print the ownership e-card or any other document in case he didn’t receive an email or he wanted to verify the vehicle details, renewal date and insurance details?</li></ul><p><strong>Answer 16:</strong> The vehicle ownership can be printed through the smart service machines (kiosk). The customer can enquire about the ownership data through the website or smart application.</p><ul><li><strong>Question 17:</strong> What details are featured on the vehicle licence?</li></ul><p><strong>Answer 17:</strong> The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.</p><ul><li><strong>Question 18:</strong> How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?</li></ul><p><strong>Answer 18:</strong> The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.</p><ul><li><strong>Question 19:</strong> How can the customer access the insurance details?</li></ul><p><strong>Answer 19:</strong> The insurance details are featured on the vehicle ownership card or the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.</p><ul><li><strong>Question 20:</strong> How can the customer access the mortgage details?</li></ul><p><strong>Answer 20:</strong> Mortgage details are featured on all the documents. They're featured on the vehicle ownership card or the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence. </p><ul><li><strong>Question 21:</strong> What happens when the ownership details are amended?</li></ul><p><strong>Answer 21:</strong> When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.</p><ul><li><strong>Question 22:</strong> Can the customer register a vehicle in Dubai if he is not an Emirati citizen and his residence visa is from another emirate under the sponsorship of one of his Emirati citizen daughters/sons?</li></ul><p><strong>Answer 22:</strong> Yes, the vehicle can be registered after presenting a proof (copy of the Emirates ID).</p><ul><li><strong>Question 23:</strong> Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?</li></ul><p><strong>Answer 23:</strong> The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.</p><ul><li><strong>Question 24:</strong> In case the customer’s phone number was registered wrongly, how can the link be resent to him?</li></ul><p><strong>Answer 24:</strong> The customer can check his personal details through RTA Call Centre on 8009090 or by visiting the service centre. He can also access his personal file through the website using his UAE Pass.</p><ul><li><strong>Question 25: </strong>How can the customer check the expiry date of his vehicle licence?</li></ul><p><strong>Answer 25:</strong> The vehicle’s expiry date can be checked through the vehicle licence, or the short messages sent to the customer's mobile number.</p><ul><li><strong>Question 26: </strong>Can the customer register a right-hand drive vehicle in Dubai?</li></ul><p><strong>Answer 26:</strong> No, he cannot unless it has a classical plate.</p><ul><li><strong>Question 27: </strong>What is the procedure to obtain a third plate for the bicycle rack when registering the vehicle?</li></ul><p><strong>Answer 27:</strong> During vehicle registration, when obtaining the plates, the customer can choose to <a href='https://www.rta.ae/wps/portal/rta/ae/home/rta-services/service-details?serviceId=17809236&amp;lang=en' ><strong>Add a Third Plate</strong></a>, according to the procedure approved in the third plate request service, either via the website or the service centres.</p><ul><li><strong>Question 28: </strong>What's the process if the customer has a possession certificate and wants to register the vehicle under someone else's name?</li></ul><p><strong>Answer 28:</strong> The customer can register the vehicle directly under the buyer's name. The customer isn't required to transfer the possession to the buyer before registration. The seller must pay the selling fees (50 AED) and the buyer must pay the registration fees.</p>" },{"value":"17756887" , "label":"Renew and Amend Vehicle Data Ownership", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1</strong>: In case of an expired vehicle ownership certificate, what are the fines that the customer is required to settle?</li></ul><p><strong>Answer 1</strong>: The customer is required to settle all vehicle pending fines in the case of an expired ownership and all Salik fines registered on his traffic file. The customer can settle these fines only at the federal branches and at the Licensing Department in Deira and Al Barsha and at the Customer Happiness Centre - Umm Ramool.</p><ul><li><strong>Question 2</strong>: Is it required to periodically inspect vehicles of governmental and semi-governmental entities and companies?</li></ul><p><strong>Answer 2</strong>: Yes, vehicles must undergo the technical test yearly.</p><ul><li><strong>Question 3</strong>: If the customer owns more than 1 vehicle, renewing the registration of which one is considered a priority?</li></ul><p><strong>Answer 3</strong>: If the customer owns 2 or more vehicles, he must always start by renewing or removing the ownership of the vehicle registered on his traffic file that expired first.</p><ul><li><strong>Question 4</strong>: If the vehicle is registered in another emirate and the customer has a residence visa from the same emirate, is he allowed to renew the ownership in Dubai?</li></ul><p><strong>Answer 4</strong>: No, the customer must consult the licensing authorities in the other emirate.</p><ul><li><strong>Question 5</strong>: What is the validity of the technical test?</li></ul><p><strong>Answer 5</strong>: The technical test is valid for 30 days from the date of its issuance.</p><ul><li><strong>Question 6:</strong> What's the procedure if the vehicle is new but the traffic system requests its inspection?</li></ul><p><strong>Answer 6</strong>: If the vehicle is brand new, bought with 0 miles and the customer is the first owner but the system requests its inspection, then he must check with the Customer Happiness Centre in Deira or Al Barsha.</p><ul><li><strong>Question 7</strong>: What's the validity of the tyres when renewing the ownership?</li></ul><p><strong>Answer 7</strong>: As per the Ministry of Industry and Advanced Technology the validity of the tyres is 5 years maximum from the date of its manufacturing. If tyres are damaged, the customer must change them to pass the inspection test.</p><p><strong>Note</strong>: The customer must present a registration card to inspect the vehicle.</p><ul><li><strong>Question 8</strong>: How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?</li></ul><p><strong>Answer 8</strong>: The customer shows the ownership e-card featured in RTA applications on his phone.</p><ul><li><strong>Question 9:</strong> How can the customer access the insurance details?</li></ul><p><strong>Answer 9:</strong> The insurance details are featured on the ownership e-card accessible through RTA smart application.</p><ul><li><strong>Question 10:</strong> How can the customer access the mortgage details?</li></ul><p><strong>Answer 10:</strong> Mortgage details are featured on the ownership and are available on RTA website and apps.</p><ul><li><strong>Question 11:</strong> What happens when the ownership details are amended?</li></ul><p><strong>Answer 11:</strong> When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card.</p><ul><li><strong>Question 12:</strong> In case the customer doesn’t have RTA application, can the ownership be printed through the customer service centre?</li></ul><p><strong>Answer 12:</strong> The customer can print it through the link sent.</p><ul><li><strong>Question 13:</strong> Does the customer have to replace the ownership once the electronic ownership implemented?</li></ul><p><strong>Answer 13:</strong> The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.</p><ul><li><strong>Question 14:</strong> How can the customer check the expiry date of the ownership?</li></ul><p><strong>Answer 14:</strong> Through the featured details.</p><ul><li><strong>Question 15</strong>: In case of colour change, does the customer have to apply for amending a vehicle ownership data?</li></ul><p><strong>Answer 15</strong>: Yes, the vehicle must be inspected then the customer has to apply for amending the vehicle ownership data.</p><ul><li><strong>Question 16</strong>: Is the customer required to perform the inspection test if the vehicle is new and its ownership wasn't renewed for 6 months?</li></ul><p><strong>Answer 16</strong>: In case of registration of a brand new vehicle bought from an authorised dealership, never preregistered, and with a valid customs certificate, it can be renewed on a yearly basis for the first 3 years without a technical test, provided that the renewal is done one day before the expiration of the registration.</p><p><strong>Note:</strong> Any change of ownership will require a technical inspection, even if done during the first 3 years.</p><ul><li><strong>Question 17</strong>: Is the customer required to update any information when applying for this service through the online channels?</li></ul><p><strong>Answer 17</strong>: When applying for this service through the online channels, the customer must update the insurance details on the traffic system (through the insurance company) and must update the details of the vehicle inspection if necessary (through the inspection centre).</p><ul><li><strong>Question 18</strong>: When is the customer required to inspect the vehicles registered under the company traffic file?</li></ul><p><strong>Answer 18</strong>: Vehicles registered under the company traffic file must be inspected yearly after the registration. The company can renew the ownership certificate of the vehicle 149 days before its expiry.</p><ul><li><strong>Question 19: </strong>Can the customer renew his vehicle ownership if the validity of the new insurance starts one week after the expiry of the vehicle ownership and insurance?<br/></li></ul><p><strong>Answer 19:</strong> No, the insurance must be valid when renewing the vehicle ownership.</p><ul><li><strong>Question 20: </strong>Can the customer select the start date of the insurance if the vehicle ownership is expired?<br/></li></ul><p><strong>Answer 20: </strong>The customer can contact the insurance company to specify the insurance start date.</p>" },{"value":"17809254" , "label":"Apply for Changing a Vehicle Ownership", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1:</strong> What is the procedure if the vehicle's owner passes away? What are the documents required from his family to transfer the vehicle ownership and settle all the fines?</li></ul><p><strong>Answer 1:</strong> The customer must visit Dubai Court and get a letter along with a Death Certificate and all other documents provided by the court. After that, he must present all the documents at one of the Partners and Service Providers in Dubai to change the ownership.</p><p>The request to change a vehicle ownership should be submitted by the court to the e-traffic system.</p><ul><li><strong>Question 2:</strong> What is ownership e-card and what details it includes?</li></ul><p><strong>Answer 2:</strong> The ownership e-card is an electronic document called Vehicle Licence sent to the customer via email and SMS. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued through the service of Authenticating the Validity of an RTA Document on the RTA website and the customer has to print it or save it on his phone to show it to relevant authorities when needed.</p><ul><li><strong>Question 3:</strong> How can the customer print the ownership e-card or any other document in case he doesn't receive an email or he wants to verify the vehicle details, renewal date and insurance details?</li></ul><p><strong>Answer 3:</strong> The ownership e-card may be printed through the <a href='https://traffic.rta.ae/trfesrv/public_resources/my-ecertificates.do?CSRF70cwpd=-18idhnca4reyl&amp;preserveParameters=MCy_JUQtwonA8qNxwPWQhQ==&amp;switchLanguage=en&amp;noCache=1620046398789' >Document Validation service</a>, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.</p><ul><li><strong>Question 4:</strong> What details are featured on the vehicle licence?</li></ul><p><strong>Answer 4:</strong> The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.</p><ul><li><strong>Question 5:</strong> How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?</li></ul><p><strong>Answer 5:</strong> The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.</p><ul><li><strong>Question 6:</strong> How can the customer access the insurance details?</li></ul><p><strong>Answer 6:</strong> The insurance details are featured on the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.</p><ul><li><strong>Question 7:</strong> How can the customer access the mortgage details?</li></ul><p><strong>Answer 7:</strong> Mortgage details are featured on all the documents including the permanent ownership.</p><ul><li><strong>Question 8:</strong> What happens when the ownership details are amended?</li></ul><p><strong>Answer 8:</strong> When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.</p><ul><li><strong>Question 9: </strong>In case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?</li></ul><p><strong>Answer 9:</strong> There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.</p><ul><li><strong>Question 10:</strong> Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?</li></ul><p><strong>Answer 10:</strong> The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.</p><ul><li><strong>Question 11:</strong> In case the transaction was completed and the customer did not receive a text message or e-mail with the vehicle licence, how does the customer know the expiry date of the ownership?</li></ul><p><strong>Answer 11:</strong> The customer can check his personal details though RTA Call Centre on 8009090, or print the ownership e-card through the <a href='https://traffic.rta.ae/trfesrv/public_resources/my-ecertificates.do?CSRF70cwpd=-18idhnca4reyl&amp;preserveParameters=MCy_JUQtwonA8qNxwPWQhQ==&amp;switchLanguage=en&amp;noCache=1620046398789' >Document Validation service</a>, by selecting service type 'Vehicle Licence' then entering the vehicle details to show the print order.</p><ul><li><strong>Question 12:</strong> How can customer check the expiry date of their vehicle ownership?</li></ul><p><strong>Answer 12:</strong> The vehicle’s expiry date can be checked through the vehicle licence, or the SMS sent to the customer's mobile number.</p><ul><li><strong>Question 13:</strong> If the customer has a Dubai right-hand drive vehicle, can he change the vehicle ownership?</li></ul><p><strong>Answer 13:</strong> No, he cannot change the vehicle ownership. He can only renew ownership if the vehicle is registered.</p><ul><li><strong>Question 14:</strong> Who is the concerned person who should go to the centre on behalf of the political and diplomatic bodies?</li></ul><p><strong>Answer 14: </strong>The official commissioner or authorised person should go to the centre on behalf of the political or diplomatic body.</p><ul><li><strong>Question 15:</strong> What is an online sale and purchase agreement?</li></ul><p><strong>Answer 15: </strong>It's a contract between 2 parties, approving the presence of the seller and the buyer in the authorised showrooms. It is an alternative to the traditional agreements.</p><ul><li><strong>Question 16:</strong> What will happen to the traditional sale and purchase agreement?</li></ul><p><strong>Answer 16</strong>: It will be cancelled totally and will not be accepted in the service centres.</p><ul><li><strong>Question 17:</strong> What are the characteristics of the electronic sale and purchase agreement?</li></ul><p><strong>Answer 17:</strong></p><ul><li><ul><li>It guarantees the rights of the seller and the buyer.</li><li>It protects the seller from transferring the ownership of the vehicle or his plate without his knowledge since the transaction requires the presence of both parties when executing the sale and purchase agreement. It also requires verifying their Emirates IDs through the card reader.</li><li>The seller has no right to use the vehicle after signing the electronic sale and purchase agreement.</li><li>It enables the use of the Emirates ID as one of the most important identification documents in the UAE.</li><li>Keeping records of the transfer history of the vehicle or plate ownership, especially when querying about the previous transfer transactions of the vehicle or the plate.</li><li>It gives access to records and statistics of sale and purchase agreements executed in the showrooms, which wasn't possible with paper agreements.</li><li>Automatic cancellation of the sale and purchase agreement if it expires before the buyer has completed the required transaction following the agreement.</li><li>Registering the traffic fines (Dubai or other emirates fines) under the buyer's name from the day he signs the sale and purchase agreement.</li></ul></li></ul><p><br/></p><ul><li><strong>Question 18:</strong> Is there a smart card reader provided to showrooms?</li></ul><p><strong>Answer 18</strong>: Yes, all authorised showrooms are provided with a smart card reader.</p><ul><li><strong>Question 19:</strong> Are the showrooms trained on how to use the sale and purchase system?</li></ul><p><strong>Answer 19</strong>: Yes, a workshop was held in the showrooms after signing the agreement.</p><ul><li><strong>Question 20:</strong> Should both the buyer and seller pay all the traffic file fines when applying for issuing a vehicle possession certificate in the name of third party?</li></ul><p><strong>Answer 20</strong><span>: No, only the buyer pays all the fines issued in Dubai.</span></p><ul><li><strong>Question 21: </strong><span>Is vehicle inspection required when transferring vehicle possession from an insurance company to another customer?</span></li></ul><p><strong>Answer</strong><span> </span><strong>21</strong><span>: Yes, vehicle inspection is required.</span></p>" },{"value":"17750744" , "label":"Apply for a Vehicle Licensing Certificate", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1: </strong>Can the customer use the Customs transit book (Triptec) more than once if it's still valid?</li></ul><p><strong>Answer 1:</strong> Yes, however, the customer must check with the Automobile &amp; Touring Club of The UAE if he wants to use it more than twice.</p><ul><li><strong>Question 2:</strong> Where does the customer apply for a Customs transit book (Triptec)?</li></ul><p><strong>Answer 2:</strong> The Automobile &amp; Touring Club of The UAE from Saturday to Thursday between 9am and 7pm.</p><ul><li><strong>Question 3: </strong>What are the requirements if the customer wants to drive his vehicle to KSA to perform Umrah?</li></ul><p><strong>Answer 3: </strong>The customer must contact the Saudi Consulate to ask about the required documents other than the tourism certificate.</p><ul><li><strong>Question 4:</strong> What are the requirements if the customer wants to visit Lebanon or Jordan or any non-GCC country?</li></ul><p><strong>Answer 4:</strong> The customer must request a tourism licence and a Customs transit book (Triptec). The Automobile &amp; Touring Club of The UAE specifies the required fees.</p><ul><li><strong>Question 5:</strong> Where can the customer apply for a clearance certificate proving that the vehicle doesn't have any pending traffic fines in Dubai if the vehicle is registered in another emirate?</li></ul><p><strong>Answer 5:</strong> The customer must check with the source of the plate in other emirates.</p><ul><li><strong>Question 6:</strong> What are the requirements if the customer wants to sell a vehicle located abroad as junk?</li></ul><p><strong>Answer 6:</strong> The customer must settle all fines and obtain a clearance certificate from RTA. Any person can represent the customer to apply for this service.</p><ul><li><strong>Question 7:</strong> What are the requirements if the customer wants to sell a vehicle registered in Dubai but located outside the Emirate?</li></ul><p><strong>Answer 7:</strong> The customer must settle all the traffic fines and obtain a clearance certificate from RTA. Any person can represent the customer to apply for this service.</p><ul><li><strong>Question 8:</strong> What are the steps that the customer must follow to receive a tourism certificate and a Customs transit book (Triptec) if the vehicle is registered outside Dubai?</li></ul><p><strong>Answer 8:</strong> The customer must apply for a Customs transit book (Triptec) at the Automobile &amp; Touring Club of The UAE. After receiving the Customs transit book (Triptec), the customer heads to the emirate where the vehicle is registered to receive the tourism certificate.</p><ul><li><strong>Question 9:</strong> Does the expat customer need a tourism certificate to drive an Emirati-owned vehicle inside GCC countries?</li></ul><p><strong>Answer 9:</strong> Yes, the customer, whether citizen or expat, must apply for a tourism certificate stating the name of the person that will drive the vehicle. Expats must get an approval from the Automobile &amp; Touring Club of the UAE to drive a vehicle registered under their name or the name of a UAE citizen in a GCC country.</p><ul><li><strong>Question 10:</strong> Does the customer need to present a valid Emirates ID to apply for a tourism certificate?</li></ul><p><strong>Answer 10:</strong> Yes.</p><ul><li><strong>Question 11:</strong> If a UAE citizen or GCC national is travelling to any of the GCC countries and wants to take his vehicle on a recovery (shipping company), does he need a tourism certificate?</li></ul><p><strong>Answer 11:</strong> Yes, the customer needs to visit the testing centre with a letter from the recovery (shipping) company in Arabic stating the customer’s name, destination, and vehicle details, to apply for a tourism certificate.</p><ul><li><strong>Question 12:</strong> If the customer has a tourism certificate allowing him to drive to Qatar, through KSA, is it mandatory to have KSA mentioned on the certificate?</li></ul><p><strong>Answer 12:</strong> No.</p><ul><li><strong>Question 13:</strong> If the customer is a GCC national and wants to drive his vehicle to a GCC country, will he need to apply for a tourism certificate?</li></ul><p><strong>Answer 13:</strong> No, citizens and GCC nationals don't need to apply for this certificate when travelling to a GCC country in their own vehicle.</p><ul><li><strong>Question 14:</strong> If the customer applied for a tourism certificate and the centre stated the destination on the certificate (GCC country), can he head to a different country other than the one stated?</li></ul><p><strong>Answer 14:</strong> When travelling within the GCC, there's no need for another certificate if the owner of the vehicle is a citizen or a GCC national. </p><ul><li><strong>Question 15:</strong> Is there a minimum period of validity for the vehicle registration required for the customer to apply for a tourism certificate?</li></ul><p><strong>Answer 15: </strong>There's no minimum validity required. The certificate will be issued as long as the vehicle registration is still valid.</p><ul><li><strong>Question 16: </strong>If the vehicle is registered under a governmental entity (for example, Diwan) that wishes to issue a tourism certificate, what's the process to follow?</li></ul><p><strong>Answer 16:</strong> The entity needs to submit an official letter stating the name of the person who will drive the vehicle.</p><ul><li><strong>Question 17: </strong>If a company has more than 500 vehicles on its traffic file, can it apply for a vehicle ownership certificate?</li></ul><p><strong>Answer 17:</strong> No, the company must apply for a Statement of Registered Vehicles.</p><ul><li><strong>Question 18:</strong> If the customer’s vehicle is under mortgage, can he apply for a tourism certificate?<br/></li></ul><p><strong>Answer 18: </strong> Yes, but the customer needs an eNOC from the mortgagor.</p><ul><li><strong>Question 19:</strong> What are the requirements to apply for a tourism certificate if someone other than the owner is driving the vehicle?<br/></li></ul><p><strong>Answer 19:</strong> If someone other than the owner is driving the vehicle, he must present a legal representation document from the owner to proceed with the service. Alternatively, if the owner is present in person, a copy of the driving licence is required to proceed with the service.</p><ul><li><strong>Question 20:</strong> Can the customer request an insurance refund certificate online if the vehicle ownership is transferred to another person?</li></ul><p><strong>Answer 20:</strong> If the vehicle ownership is transferred to another person in Dubai, the system will view the vehicle as registered and the customer needs to visit Customer Happiness Centre - Deira and apply for this transaction. If the vehicle is exported, a possession certificate is issued, or its ownership transferred to another emirate, the transaction can be done online.</p><ul><li><strong>Question 21:</strong> Can both individuals and companies apply for Tourism Certificate service?</li></ul><p><strong>Answer 21:</strong> No, only individuals can apply for the service through RTA website.</p><ul><li><strong>Question 22:</strong> Is it mandatory to apply for a ‘Return from Tourism Certificate’ when returning to the UAE?</li></ul><p><strong>Answer 22:</strong> No, it's not mandatory unless requested by the bank.</p><ul><li><strong>Question 23:</strong> Can the customer apply for a tourism certificate for trailers?</li></ul><p><strong>Answer 23:</strong> Yes, and the certificate fee is 170 AED.</p><ul><li><strong>Question 24:</strong> Is a UAE driving licence mandatory to issue the tourism certificate?</li></ul><p><strong>Answer 24:</strong> It depends on the destination:</p><ul><li><ul><li>If the destination is within the GCC, only a UAE or GCC driving licence is accepted.</li><li>If the destination is outside the GCC, only a UAE driving licence is accepted.</li></ul></li><li><strong>Question 25:</strong> If the customer’s driving licence details are automatically filled, can he amend the details while applying for the service?</li></ul><p><strong>Answer 25:</strong> Yes.</p><ul><li><strong>Question 26:</strong> Which mobile number must be added when filling in the details of a driving licence issued in another country?</li></ul><p><strong>Answer 26:</strong> The added mobile number must be a UAE number.</p><ul><li><strong>Question 27:</strong> Will the driver receive an OTP when adding his mobile number?</li></ul><p><strong>Answer 27:</strong> Yes.</p><ul><li><strong>Question 28:</strong> How will the details of the driving licence be reflected in the system if the driving licence is from another emirate?</li></ul><p><strong>Answer 28:</strong> If the driving licence is from Dubai, the details will be automatically filled. For licences from other emirates, manual entry is required. </p><p>Note: All fields are mandatory.</p><ul><li><strong>Question 29:</strong> What should the customer do if the application for an NOC from the Automobile &amp; Touring Club of the UAE or the bank isn't reflected in the system?</li></ul><p><strong>Answer 29:</strong> The customer must check with the relevant authority, as the system will display an error message indicating that the vehicle is mortgaged and that the tourism certificate transaction can't proceed. </p><ul><li><strong>Question 30:</strong> If the customer has multiple destinations, which country must he select?</li></ul><p><strong>Answer 30:</strong> He must select his final destination.</p><ul><li><strong>Question 31:</strong> If the customer returns to the UAE within 6 months of using the tourism certificate, can he use the same certificate to travel again?</li></ul><p><strong>Answer 31:</strong> No, he must obtain a new certificate. </p><ul><li><strong>Question 32:</strong> If the customer wants to change the vehicle ownership without selling the vehicle plates, can he apply for changing a vehicle ownership if he has taken his Dubai-registered vehicle outside the UAE with a tourism certificate and the buyer is also outside the UAE, but has a Dubai residence visa and wishes to register the vehicle in Dubai? </li></ul><p><strong>Answer 32:</strong> It's possible to complete the licensing transaction outside the UAE using the UAE Pass. However, the plates must only be submitted by the customer (concerned person) or his legal representative to one of the service centres in Dubai.</p><ul><li><strong>Question 33: </strong>How can a company apply for a Statement of Registered Vehicles using a court letter?</li></ul><p><strong>Answer 33:</strong> The court has access to the registered vehicles. Therefore, the company must check with the court regarding the process.</p><ul><li><strong>Question 34: </strong>Where can the customer apply for a special/customised certificate?</li><li><strong>Answer 34: </strong>For a special/customised certificate, the customer must visit the Customer Happiness Centres in <a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=9301&amp;layerName=Smart%20Kiosk%20Machines'  target='_blank' rel='noopener noreferrer'>Deira</a> or <a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=1&amp;layerName=RTA Customer Happiness Centres'  target='_blank' rel='noopener noreferrer'>Umm Ramool</a>. The customer can apply for this certificate, which is subject to specific provisions, to drive his vehicle outside the UAE. As the certificate isn't part of the available services on the RTA website, the centre employee writes it manually and specifies the customer's needs.</li></ul><p><br/></p>" },{"value":"17744390" , "label":"Cancel Vehicle Registration", "classification":"Vehicles" , "faqs":"<p><strong>Vehicle Possession Certificate</strong></p><ul><li><strong>Question 1</strong>: In which cases a possession certificate is issued?</li></ul><p><strong>Answer 1:</strong></p><ul><li><ul><li>If the vehicle is damaged and should be transferred under the bank name, insurance name or as scrap.</li><li>If the customer is not renewing the vehicle ownership and wants to avoid a delay penalty.</li><li>If the customer wants to transfer the vehicle to another person without registering it.</li><li>If the vehicle is not operational but the owner wants to keep it for maintenance.</li></ul></li></ul><p><br/></p><ul><li><strong>Question 2: </strong>Should both the buyer and seller pay all the traffic file fines when applying for issuing a vehicle possession certificate in the name of third party?</li></ul><p><strong>Answer 2:</strong> No, only the seller pays all the fines issued in Dubai.</p><ul><li><strong>Question 3: </strong>What can the customer do if the Vehicle Possession Centre cancelled his vehicle?</li></ul><p><strong>Answer 3:</strong></p><ul><li><ul><li>If the vehicle is impounded in other emirates, the customer must contact the impounding authority.</li><li>If the vehicle is impounded in the Emirate of Dubai, the customer must contact Dubai Police.</li><li>If the customer doesn't know which was the impounding authority or didn’t know that his vehicle was impounded, he must call 8009090.</li></ul></li></ul><p><br/></p><ul><li><strong>Question 4:</strong> What if a company has a transfer certificate from Dubai to another emirate but wants to issue a possession certificate under an individual's name in Dubai?</li></ul><p><strong>Answer 4:</strong> The company must first transfer the vehicle back under its name in the other emirate. Then, it can apply for a non-registered vehicle certificate under the individual’s name in Dubai.</p><p><strong>Certificate of Vehicle Transfer from Dubai to Another Emirate</strong></p><ul><li><strong>Question 1: </strong>Can the customer apply for a vehicle transfer from Dubai to another emirate (for example: Abu Dhabi) in the other emirate?</li></ul><p><strong>Answer 1: </strong>Yes, the customer can apply for a vehicle transfer at one of the federal centres and hand over the plates, provided that the vehicle is not mortgaged and its registration is valid.</p><ul><li><strong>Question 2:</strong> What is the procedure if the customer imports a vehicle from abroad and decides to sell it before registering it or even decides to register it in another emirate?</li></ul><p><strong>Answer 2:</strong> If the company imports a vehicle, it may transfer its ownership. If an individual imports a vehicle, he can request a Vehicle Clearance Certificate to register it in any emirate.</p><ul><li><strong>Question 3: </strong>If the vehicle is registered in Dubai and is in Qatar, can the owner transfer its ownership to a person living in Dubai?</li></ul><p><strong>Answer 3:</strong> The customer can't transfer the ownership of a vehicle if it's located outside Dubai.</p><ul><li><strong>Question 4:</strong> What if the customer applies for a transfer certificate and then changes his mind?</li></ul><p><strong>Answer 4:</strong> In case the vehicle is transferred from Dubai to another emirate and the customer wishes to register it in Dubai,  he must carry out the vehicle technical inspection using the transfer certificate and complete the registration in Dubai.</p><p>If the vehicle is transferred from another emirate to Dubai and the customer wishes to register it in the emirate from which it was transferred, he must apply for a transfer certificate from Dubai to the other emirate.</p><ul><li><strong>Question 5:</strong> If a buyer has fines on his Dubai traffic file, must he pay them before obtaining a transfer certificate?</li></ul><p><strong>Answer 5:</strong> No.</p><ul><li><strong>Question 6:</strong> What's the procedure if the transfer certificate from Dubai to another emirate doesn't appear in the system of the other emirate?</li></ul><p><strong>Answer 6:</strong></p><ul><li><ul><li>The customer must wait for 24 hours after the issuance of the transfer certificate.</li><li>If the certificate is still not showing after 24 hours, the customer must visit the Unified Traffic System (UTS) centre of the other emirate and update the Emirates ID in the traffic file. The customer must also check if there are multiple UTS files associated with him and merge them into one traffic file to be linked with the Dubai traffic file.</li><li>If the issue remains unresolved, the customer must call 8009090.</li></ul></li></ul><p><br/></p><ul><li><strong>Question 7:</strong> Can the customer transfer a vehicle which is still under a bank loan (mortgage) from Dubai to another emirate in the same owner’s name?</li></ul><p><strong>Answer 7:</strong> Yes. The customer must first obtain an electronic NOC from the financing bank to proceed with the transfer. The transfer certificate must remain under the same owner’s name. However, if the service involves changing the vehicle ownership, the mortgage must be fully cleared before proceeding.</p><p><strong>Vehicle Export Certificate</strong></p><ul><li><strong>Question 1</strong>: What is the procedure if the customer applies for the export certificate from Dubai and then changes his mind and decides to register the vehicle in another emirate?</li></ul><p><strong>Answer 1</strong>: The customer must visit the service centre to get a possession certificate to register the vehicle in another emirate.</p><ul><li><strong>Question 2</strong>: What is the procedure if the customer loses the export certificate and the certificate is expired and the vehicle is outside the UAE?</li></ul><p><strong>Answer 2</strong>: The customer must apply for a new export certificate.</p><ul><li><strong>Question 3</strong>: How can the customer check the chassis number if he doesn’t have the original export certificate to bring the vehicle to the UAE?</li></ul><p><strong>Answer 3</strong>: The customer should communicate with the UAE embassy and submit a copy of the export certificate in order to receive a letter from the embassy allowing him to proceed with the service.</p><ul><li><strong>Question 4:</strong> Is it mandatory to test the chassis to renew the vehicle export certificate?</li></ul><p><strong>Answer 4:</strong> If the vehicle is licensed and its ownership not expired, there is no need to test the chassis to export it, with or without export plates.</p><p>If the vehicle is not licensed or registered and is expired, the system requests a chassis test, with or without plates.</p><ul><li><strong>Question 5</strong>: What are the inspection fees to export a heavy vehicle?</li></ul><p><strong>Answer 5</strong>: If the vehicle is owned by an individual, a chassis test must be taken and the fee is 35 AED. If the vehicle is owned by a company, a technical test must be taken and the fee is 130 AED.</p><ul><li><strong>Question 6:</strong> In case the export certificate expired and the customer didn't export the vehicle, what are the fines to be paid if the customer registers the vehicle without renewing the certificate?</li></ul><p><strong>Answer 6:</strong> There aren’t any fines, but the customer cannot renew the certificate, but must have a new insurance to export the vehicle via Dubai Customs.</p><ul><li><strong>Question 7:</strong> Is the resident allowed to issue an export vehicle if the residence visa has expired?</li></ul><p><strong>Answer 7:</strong> No, the resident must have a valid visa.</p><ul><li><strong>Question 8:</strong> Is the personal presence of the export plates owner and the export certificate along with the person who will be driving the vehicle outside the country mandatory?</li></ul><p><strong>Answer 8:</strong> Yes, the personal presence is mandatory.</p><ul><li><strong>Question 9:</strong> Is it possible to export a vehicle with window tinting films?</li></ul><p><strong>Answer 9:</strong> The new law requires the removal of the window tinting films before exporting the vehicle.</p><ul><li><strong>Question 10:</strong> What is the procedure if the customer has an export certificate which is valid for 15 days only and it expires?</li></ul><p><strong>Answer 10:</strong> A chassis test is required.</p><ul><li><strong>Question 11: </strong>If a Dubai branch of a foreign company has registered vehicles on its traffic file, what are the required documents to apply for an export certificate for one of the vehicles? Is a Memorandum of Association required?</li></ul><p><strong>Answer 11:</strong> There is no memorandum of association if the company in Dubai is a branch of a foreign company. Therefore, the required documents are the following:</p><ul><li>Memorandum of Association of the parent company, translated into Arabic and certified or attested by the Ministry of Foreign Affairs.</li><li>Letter of authorisation to the manager representing the company in the Emirate of Dubai stating his authorisation to dispose of vehicles.</li></ul><p><br/></p><ul><li><strong>Question 12:</strong> What's the procedure if the customer wants to register a Dubai vehicle in another country, and the vehicle isn't in Dubai but in that country?</li></ul><p><strong>Answer 12:</strong> If the customer wants to cancel the vehicle registration while the vehicle is already outside the UAE and register it in the other country, he must:</p><ol><li><ol><li>Provide a letter in Arabic  from the relevant licensing authorities in the country, addressed to RTA and stamped by the UAE embassy in that country and the Ministry of Foreign Affairs in Dubai (with the exception of GCC countries).</li><li>Head to one of the service providers or Customer Happiness Centres to obtain a possession certificate for cancelling the vehicle, based on the official letter from the licensing authorities in the other country. No technical test is required.</li><li>The customer or his legal representative must be present in person. The application is for a possession certificate, not an export certificate, as the vehicle is already exported and only needs cancellation from the Dubai system.</li></ol></li></ol><p>Note: A clearance certificate isn't required by RTA. The customer must check with the licensing authorities in the other country for their specific requirements.</p><ul><li><strong>Question 13: </strong>Can the customer apply for an export certificate without a valid Emirates ID or if his visa is cancelled?</li></ul><p><strong>Answer 13:</strong> Yes, a valid Emirates ID isn’t required. If the customer’s visa is cancelled, he can apply using a copy of the passport.</p><ul><li><strong>Question 14: </strong>Can a seller export a vehicle under the buyer’s name if the buyer’s passport is expired and has no traffic file in Dubai?</li></ul><p><strong>Answer 14: </strong>No, the passport must be valid if the buyer doesn’t have an active traffic file in Dubai. However, if the buyer has an active traffic file in Dubai, he can apply even if the passport is expired.</p><ul><li><strong>Question 15: </strong>If the customer is applying for an export certificate under the buyer's name, is it required for the buyer to be present in the centre?</li></ul><p><strong>Answer 15:</strong> No, only a copy of the buyer’s passport is required.</p><ul><li><strong>Question 16: </strong>Does the testing centre retrieve the vehicle registration card after issuing an export certificate?</li></ul><p><strong>Answer 16:</strong> Yes, the registration card is retrieved and destroyed.</p><ul><li><strong>Question 17: </strong>Can the customer apply for an export certificate for a trailer?</li></ul><p><strong>Answer 17:</strong> Yes, if the trailer is registered in Dubai. If the trailer isn’t registered in Dubai, the customer must apply for chassis numbering and inspection at the service provider centres before applying for an export certificate (Export certificate fees are AED 170).</p><ul><li><strong>Question 18: </strong>Can the technical inspection of the vehicle for an export certificate be carried out in another emirate?</li></ul><p><strong>Answer 18:</strong> No, the technical inspection for the export certificate must take place in Dubai.</p><ul><li><strong>Question 19: </strong>Can the customer replace lost export plates?</li></ul><p><strong>Answer 19:</strong> No, the customer must apply for a new export certificate and receive new plates. Additionally, the customer must submit a police report for the lost plates, specifying the plate number.</p><ul><li><strong>Question 20:</strong> How can the customer change the shipping company name in the export certificate?</li></ul><p><strong>Answer 20:</strong> The customer must apply for a new certificate and carry out a new vehicle technical inspection for the export in Dubai. For exceptions, the customer must check with the centre supervisor.</p><ul><li><strong>Question 21: </strong>What if the customer has issued an export certificate to a buyer but wants to transfer it to another?</li></ul><p><strong>Answer 21:</strong> In this case, the second owner or his legal representative must be present in person at the testing centre. The vehicle must be inspected again to issue a new export certificate to the new buyer.</p><ul><li><strong>Question 22: </strong>What if the customer has issued an export certificate under another person’s name and wants to register it back under his own name?</li></ul><p><strong>Answer 22:</strong> The new owner or his representative must be present in person at the inspection centre. Otherwise, the previous owner must provide a notarised Power of Attorney from the new owner.</p><ul><li><strong>Question 23: </strong>If the customer has lost the RTA-stamped export certificate and only has a scanned copy, but his country requires the original stamped document while the vehicle is already outside the UAE, can he print the certificate from the RTA website and have someone get it stamped at an RTA branch?</li></ul><p><strong>Answer 23:</strong> Once the vehicle has left the UAE, it isn’t possible to replace the export certificate. Instead, the vehicle owner or his legal representative can apply for a 'To Whom It May Concern Certificate of an Exported Vehicle,' confirming that the vehicle was exported outside the UAE. This certificate can be obtained at the Customer Happiness Centre in <a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=2&amp;layerName=RTA Customer Happiness Centres'  target='_blank' rel='noopener noreferrer'>Deira</a>.</p><ul><li><strong>Question 24: </strong>Can a company change the export certificate ownership from one company to another outside the UAE?</li></ul><p><strong>Answer 24:</strong> The legal representative of the second company must be present in person at the testing centre with the following documents: a Power of Attorney, a copy of the trade licence, and an official letter in Arabic. All documents must be stamped by the UAE embassy and attested by the Ministry of Foreign Affairs.</p><ul><li><strong>Question 25:</strong> How can the customer return export plates after using them to drive the vehicle out of the UAE?</li></ul><p><strong>Answer 25:</strong> The plates must be returned to the customs in the destination country.</p><ul><li><strong>Question 26:</strong> What approvals are required to export a light vehicle over 5 years old to Saudi Arabia? </li></ul><p><strong>Answer 26:</strong> For light vehicles over 5 years old and classic vehicles, the customer needs an approval from the Saudi Ports Authority confirming that the vehicle can be registered there.</p><ul><li><strong>Question 27:</strong> Is a chassis inspection required for a vehicle export certificate?</li></ul><p><strong>Answer 27: </strong>If the vehicle is licensed and the ownership is valid, no chassis inspection is needed for export, with or without export plates. If the vehicle is unlicensed or the ownership has expired, a chassis inspection is required, with or without plates.</p>" },{"value":"3704393" , "label":"Apply for Ratifying and Adopting a Vehicle Inspection Certificate from Outside the UAE", "classification":"Vehicles" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"5810003" , "label":"Apply for a Technical Vehicle Status Report", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1:</strong> Does the report provide additional information about imported vehicles?</li></ul><p><strong>Answer 1:</strong> Yes, the report provides data pertaining to vehicles imported from Japan, Europe, and the United States of America for an additional fee.</p><ul><li><strong>Question 2: </strong>Can the Vehicle Status Report be used for Licensing Services?</li></ul><p><strong>Answer 2:</strong> No, because the report isn't a requirement for any service and is only used to check the historical data of the vehicle.</p><ul><li><strong>Question 3</strong><strong>: </strong>Can the customer apply for the service through Inspection and Customer Happiness Centres?</li></ul><p><strong>Answer 3:</strong> No, the customer can only apply through RTA website.</p><ul><li><strong>Question 4: </strong>How can the customer get the report if it is lost or damaged?</li></ul><p><strong>Answer 4:</strong> The customer can log in to RTA website and get the recently requested report from the dashboard.</p><ul><li><strong>Question 5: </strong>Is it possible to issue a certificate for several vehicles in the same application?</li></ul><p><strong>Answer 5:</strong> No, a separate application must be submitted for each vehicle.</p>" },{"value":"17482331" , "label":"Apply for Vehicle Inspection", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1:</strong> What’s the procedure if the customer wants to perform substantial modifications to the vehicle (modification to the engine or body of the car)?</li></ul><p><strong>Answer 1:</strong></p><ul><li><ul><li>Imported vehicles from local dealers are transferred to the local dealer authorised to execute specific modifications.</li><li>Pre-equipped vehicles imported from outside the UAE are transferred to the technical committee at the Technical Inspection section.</li></ul></li><li><strong>Question 2:</strong> What are the required steps to change the colour of a vehicle?</li></ul><p><strong>Answer 2</strong>:</p><ul><li><ul><li>For licensed vehicles: The customer submits the application in person or through Dubai Police smart application to obtain a permit from the General Department of Criminal Investigation.</li><li>For unlicensed vehicles with customs cards: The customer fills the application after completing the vehicle’s technical inspection in one of the inspection centres, then applies the approved modifications.</li></ul></li><li><strong>Question 3</strong>: In which centres the municipal inspection is available (foodstuff transport)?</li></ul><p><strong>Answer 3</strong>: The municipal inspection is available at the below centres:</p><p><strong>Tasjeel ENOC</strong></p><ul><li><ul><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=8&amp;layerName=Vehicle%20Testing%20Centres'  target='_blank' rel='noopener noreferrer'>Al Qusais Tasjeel</a></li><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=11&amp;layerName=Vehicle%20Testing%20Centres'  target='_blank' rel='noopener noreferrer'>Barsha Tasjeel</a></li><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=10&amp;layerName=Vehicle%20Testing%20Centres'  target='_blank' rel='noopener noreferrer'>Al Warsan Tasjeel</a></li><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=9&amp;layerName=Vehicle Testing Centres'  target='_blank' rel='noopener noreferrer'>Jebel Ali Tasjeel</a></li></ul></li></ul><p><strong>Wasel Vehicle Testing</strong></p><ul><li><ul><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=55&amp;layerName=Vehicle%20Testing%20Centres'  target='_blank' rel='noopener noreferrer'>Wasel Vehicle Testing - Arabian Centre</a></li><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=131&amp;layerName=Vehicle%20Testing%20Centres'  target='_blank' rel='noopener noreferrer'>Wasel Vehicle Testing - Nad Al Hammar</a></li></ul></li></ul><p><strong>Other companies</strong></p><ul><li><ul><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=129&amp;layerName=Vehicle%20Testing%20Centres'  target='_blank' rel='noopener noreferrer'>Al Mutakamela Center - Al Quoz</a></li><li><a href='https://www.rta.ae/eservices/rtagisfindus/?lang=en&amp;id=16&amp;layerName=Vehicle%20Testing%20Centres'  target='_blank' rel='noopener noreferrer'>Tamam Vehicle Testing</a></li></ul></li></ul><p><strong>Note:</strong> The customer should submit the vehicle design plans when visiting the technical inspection centres.</p><ul><li><strong>Question 4:</strong> What are the safety requirements for the trailer and semi-trailer?</li></ul><p><strong>Answer 4:</strong> Locally manufactured and imported trailers and semi-trailers must comply with the following stipulated technical conditions:</p><ul><li><strong>Maximum dimensions</strong><ul><li>The height from the ground till the highest point must not exceed 4.2 meters, the total length of the trailer and semi-trailer 18 meters, and its width 2.6 meters.</li><li>The total length of the vehicle carrier trailer must not exceed 23 meters, its width 2.6 meters and its height 4.2 meters.</li></ul></li><li><strong>Lighting and Reflectors Systems</strong><ul><li>Stop lights and signal lights must work properly in truck or the trailer.</li><li>Lighting apparatus must be linked and connected between the truck and motor-car and the trailer and semi-trailer.</li><li>Front and back side marker lights must be mounted on both sides of the trailers and semi-trailers if it was wider than 1.2 meters to highlight its total width.</li><li>Warning signals must be mounted on the trailers and semi-trailers to be able to see its light at night from 150 meters.</li><li>Rear, front and side reflectors must be mounted on the trailer and semi-trailer.</li><li>Back and side plates must be mounted with white plate lights to make it easier to see them.</li></ul></li><li><strong>Body systems and towing requirements</strong><ul><li>The body must be strong enough to take the weight of a full load.</li><li>The body must be built in a proper and secure way.</li><li>The body must be well equipped to prevent trailer separation accidents.</li><li>Trailers and semi-trailers must have lateral and rear impact guards to prevent small vehicles from under-running.</li></ul></li><li><strong>General safety requirements</strong><ul><li>Trailers and semi-trailers must have fenders or flaps on the rear wheels to prevent pebbles or mud or any other material from being thrown from the wheels up to other vehicles behind.</li><li>Trailers and semi-trailers must have a parking brake to keep them securely motionless when parked on flat roads or slopes.</li><li>Trailers and semi-trailers must have the essential tire repair tools.</li><li>Trailers and semi-trailers must be equipped with a tire pressure monitoring system and an emergency kit.</li></ul></li><li><strong>Question 5:</strong> What are the general safety standards of classical vehicles?</li></ul><p><strong>Answer 5:</strong></p><ul><li><ul><li>The vehicle age must be 30 years or more.</li><li>The tyres must be suitable for driving.</li><li>The interior and exterior of the vehicle body must not be eroded by nature.</li><li>All internal parts of the vehicle must function properly.</li><li>Brake and lighting systems must be homogeneous and working properly.</li><li>The car engine must function properly and efficiently, without any sign of leakage of fuel or lubricant or coolant water from the bottom or sides of the engine.</li></ul></li><li><strong>Question 6:</strong> Is the technical test required for the registration of new motorcycles, for individuals and companies?</li></ul><p><strong>Answer 6: </strong>No, the technical test is not required for the registration of new motorcycles (which meet all the conditions). However, the technical test is required for registration renewal.</p>" },{"value":"17929036" , "label":"Pay Vehicle Fines", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1:</strong> How can the customer dispute fines related to the violation of the operational and regulatory terms of commercial transport?</li></ul><p><strong>Answer 1:</strong> To dispute fines related to the violation of the operational and regulatory terms of commercial transport, companies must send the dispute application to the Grievance Committee by email to gla@rta.ae and attach the following documents:</p><ul><li>Fine number</li><li>Trade licence</li><li>Letter with the company bank account number</li><li>Payment receipt (in case the fine is paid).</li></ul>" },{"value":"17809236" , "label":"Manage Vehicle Plates", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1</strong>: Should the customer bring a No Objection Certificate (NOC) from the bank to change the plate number if the vehicle was under mortgage?</li></ul><p><strong>Answer 1</strong>: No, the customer does not need an NOC from the bank.</p><ul><li><strong>Question 2</strong>: Can the customer change the vehicle plate number if the residence visa was issued in another emirate?</li></ul><p><strong>Answer 2</strong>: Yes, if the residence visa or the Emirates ID was valid.</p><ul><li><strong>Question 3:</strong> Can the customer renew the reservation of the plate number before the expiry of the initial reservation?</li></ul><p><strong>Answer 3: </strong>Yes, the customer can renew the reservation of the plate number before its expiry.</p><ul><li><strong>Question 4</strong>: If the customer owns the number but lost both Dubai vehicle plates, will he get the same or a different plate number when he applies for Replacing a Lost/Damaged Plate Number?</li></ul><p><strong>Answer 4:</strong> The customer will receive the same number because he owns it.</p><ul><li><strong>Question 5:</strong> What's the procedure if the customer loses his plate number and applies for a replacement, but loses the replacement or the other plate number within 6 months or less? </li></ul><p> <strong>Answer 5:</strong> The customer will receive a random plate number. However, if he wants to get the same plate number as the one he lost, he will have to wait 6 months if the plates were stolen and 1 year if they were lost, depending on the Police report.  </p><ul><li><strong>Question 6: </strong>Can the customer replace a lost/damaged plate if the vehicle registration has expired or is about to expire?</li></ul><p><strong>Answer 6: </strong>No, but he can replace the plate when renewing the vehicle licence.</p><ul><li><strong>Question 7</strong>: If the customer loses the plates in one of the GCC countries, what’s the procedure to replace them?</li></ul><p><strong>Answer 7:</strong></p><ul><li><ul><li>In case of losing 1 plate, the customer can drive back to the UAE and must present a police report.</li><li>In case of losing 2 plates, RTA forbids the customer from driving the vehicle back to the UAE and he must present a police report.</li></ul></li></ul><p><strong>Note</strong>: If the police report is issued from outside the country, it must be certified. However, if it's issued within the country, RTA is not the authority responsible for requiring certification. The matter is referred to Dubai Police.</p><ul><li><strong>Question 8</strong>: If the customer wants to replace a lost/damaged plate, does he have to submit the second plate to the centre?</li></ul><p><strong>Answer 8</strong>: If the plate is damaged, the customer must submit it to the centre and replace it with a new one. If the plate is lost, the customer must submit a Police report. If only one plate is lost and the other one is available but old, the customer must submit the old one to the centre to receive 2 new plates.</p><ul><li><strong>Question 9: </strong>Does the customer need to remove the bicycle rack before the technical inspection at the inspection centre?</li></ul><p><strong>Answer 9: </strong>No, there’s no need to remove the bicycle rack.</p><ul><li><strong>Question 10: </strong>Are the service fees for applying for a third plate the same for short and long plates?</li></ul><p><strong>Answer 10: </strong>This service is only available for short plates.</p><ul><li><strong>Question 11: </strong>Can the customer receive a third Expo branded plate if the existing one is a regular plate, or vice versa?</li></ul><p><strong>Answer 11: </strong>No, the new third plate must match the plate already installed on the vehicle.</p><ul><li><strong>Question 12: </strong>Is it possible to place a small light around the vehicle wheel rim to make the bicycle rack visible at night?</li></ul><p><strong>Answer 12: </strong>No.</p><ul><li><strong>Question 13: </strong>Is there a limitation regarding the number of the bicycle racks?</li></ul><p><strong>Answer 13: </strong>No.</p><ul><li><strong>Question 14</strong>: Are there specific centres to deliver the plate?</li></ul><p><strong>Answer 14</strong>: No, the plate can be delivered at any Vehicle Registration and Inspection Centre.</p><ul><li><strong>Question 15</strong>: If the third plate isn’t delivered, will the application be cancelled?</li></ul><p><strong>Answer 15</strong>: If the third plate isn’t delivered within 14 working days, the application will be cancelled and the customer will have to reapply.</p>" },{"value":"17686756" , "label":"Apply for Transferring a Vehicle Plate Number", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1:</strong> Is it possible to transfer a number reserved for relatives more than once for the same number?</li></ul><p><strong>Answer 1:</strong> No, the transfer is requested only once.</p><ul><li><strong>Question 2:</strong> How can I transfer a reserved number for the second time?</li></ul><p><strong>Answer 2:</strong> The number must first be owned, then transferred through the service.</p><ul><li><strong>Question 3: </strong>How to transfer an owned number used on a vehicle?</li></ul><p><strong>Answer 3: </strong>The owner of the number must cancel the use of the number on the vehicle, and then complete the transfer upon sale.</p>" },{"value":"17750756" , "label":"Apply for Purchasing a Special Plate Number", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1:</strong> How can the customer receive the plates to register the vehicle?</li></ul><p><strong>Answer 1:</strong> The customer can receive the plates from the Customer Happiness Centre - Deira, or the Service Providers - plates factories centres.</p><ul><li><strong>Question 2</strong>: Is the customer eligible to own plate numbers if she is a Syrian resident sponsored by her husband who is a citizen and if they are both from Abu Dhabi?</li></ul><p><strong>Answer 2</strong>: No, she cannot buy or allocate plate numbers unless she has a traffic file.</p><ul><li><strong>Question 3</strong>: Can the customer purchase a special number if he has a traffic file in Dubai but his residence visa was issued in another emirate?</li></ul><p><strong>Answer 3</strong>: Yes, the customer can purchase a special number as long as he has a traffic file in Dubai.</p><ul><li><strong>Question 4:</strong> Is it mandatory to log in to the website to apply for a special plate number?</li></ul><p><strong>Answer 4:</strong> Yes, the customer must log in using his username and password.</p><ul><li><strong>Question 5</strong>: What is the traders auction?</li></ul><p><strong>Answer 5</strong>: It is the same as the open auction but exclusive to traders only.</p><ul><li><strong>Question 6</strong>: Can the customer keep the security fees to use them during the next auction?</li></ul><p><strong>Answer 6</strong>: No, the next auction requires other security fees and this is applicable for customers who settled the fees in cash, by cheque, or by credit card.</p><ul><li><strong>Question 7</strong>: What is the procedure to pay using a manager cheque?</li></ul><p><strong>Answer 7</strong>: In any type of auction, the manager cheque must be addressed to the Roads and Transport Authority with the payment date on it.</p><ul><li><strong>Question 8</strong>: At which centres can the customer pay the security fees using a manager cheque?</li></ul><p><strong>Answer 8</strong>: The customer can pay using a manager's check at Customer Happiness Centres Deira, Umm Ramool, and Al Barsha.</p><ul><li><strong>Question 9</strong>: Can the customer pay the security fees for the traders auction by manager cheque?</li></ul><p><strong>Answer 9</strong>: The security fees cannot be settled by manager cheque, but in cash.</p><ul><li><strong>Question 10</strong>: What is the maximum number of plates the customer can have during an auction?</li></ul><p><strong>Answer 10</strong>: There is no maximum number.</p><ul><li><strong>Question 11</strong>: What is the minimum amount of money that the customer can bid to start the open auction?</li></ul><p><strong>Answer 11</strong>: The minimum amount is 1,000 AED.</p><ul><li><strong>Question 12</strong>: When does the auction end?</li></ul><p><strong>Answer 13</strong>: Auction times or dates cannot be determined due to changes in operational requirements and internal approvals. The auctions are announced a week before their launch.</p><ul><li><strong>Question 13</strong>: How does the customer know that he won the number?</li></ul><p><strong>Answer 13</strong>: Once the auction ends, the customer receives an SMS.</p><ul><li><strong>Question 14</strong>: Can the customer participate in the auction after it begins?</li></ul><p><strong>Answer 14</strong>: Yes.</p><ul><li><strong>Question 15</strong>: Can the customer settle the price of the plate and receive the ownership certificate in case of having pending fines on his traffic file?</li></ul><p><strong>Answer 15</strong>: Yes.</p><ul><li><strong>Question 16</strong>: Can the customer settle the security fees if the manager's cheque is not issued in his name?</li></ul><p><strong>Answer 16</strong>: No, the manager's cheque should be issued in the customer’s name and should have a payment date.</p><ul><li><strong>Question 17</strong>: What is the maximum amount of money that the customer can settle using a credit card?</li></ul><p><strong>Answer 17</strong>: In regular cases, the amount cannot exceed 50,000 AED. However, in case of a 3-digit plate, the maximum amount may reach 150,000 AED.</p>" },{"value":"17763023" , "label":"Apply for Vehicle Plates Trading Permits", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1</strong>: What are the fines associated with plate trading permits?</li></ul><p><strong>Answer 1</strong>: The fines are:</p><ul><li><ul><li>Practicing the activity without a permit: 5,000 AED<br/></li><li>Practicing the activity with an expired permit: 3,000 AED<br/></li><li>Practicing activities other than the licensed activity by RTA: 3,000 AED<br/></li><li>Ceasing or stopping the practice of the activity for more than 6 months without notifying RTA: 1,000 AED<br/></li><li>Holding auctions on vehicle plate numbers without RTA's permission: 5,000 AED</li><li>Failing to provide RTA with documents, data and necessary statistics related to the activity: 3,000 AED<br/></li><li>Allowing a third party to use the permit without RTA's prior consent: 3,000 AED<br/></li><li>Failing to act in accordance with the stipulations and requirements approved by RTA to practice the activity: 3,000 AED<br/></li><li>Interrupting or disrupting the work of employees: 5,000 AED<br/></li><li>Selling the same vehicle plate to more than 1 person: 10,000 AED<br/></li><li>Selling plates in service centres without RTA's approval: 3,000 AED.<br/></li></ul></li></ul>" },{"value":"17777187" , "label":"Apply for a New or Modify a Current Commercial Licence Plate", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1</strong>: Is it possible for a company with a licence issued in another emirate to obtain commercial plates?</li></ul><p><strong>Answer 1</strong>: No.</p><ul><li><strong>Question 2</strong>: What is the colour of the commercial plates?</li></ul><p><strong>Answer 2</strong>: Commercial plates are white with blue lettering.</p>" },{"value":"9791495" , "label":"Pay Fines Related to Bus Lanes", "classification":"Vehicles" , "faqs":"<ul><li><strong>Question 1</strong>: Can other Emirates buses or taxis use the bus dedicated lanes in Dubai?</li></ul><p><strong>Answer 1</strong>: No, bus dedicated lanes in Dubai are only for RTA Dubai buses and taxis.</p><ul><li><strong>Question 2</strong>: What happens when the bus lane fine dispute is accepted?</li></ul><p><strong>Answer 2:</strong> If the customer's objection was accepted, the fine is removed by the concerned department within 5 to 7 working days.</p><ul><li><strong>Question 3</strong>: What is the total value of the bus lane fine fees?</li></ul><p><strong>Answer 3:</strong> The bus lane fine is 600 + 20 AED Knowledge and Innovation fees.</p><ul><li><strong>Question 4: </strong>How can the customer check the bus lane violation picture?</li></ul><p><strong>Answer 4:</strong> Customers can view the bus lane violation picture if it was issued after 9th Dec 2022 through RTA website, by following the below steps:</p><ul><li>The customer selects <strong>Driver and Car Owner </strong>on RTA website.</li><li>The customer selects <strong>Pay Fines</strong> from the Vehicle Licensing menu.</li><li>The customer enters the plate number or traffic file number.</li><li>The customer clicks on <strong>More Info.</strong></li><li>A picture of the bus lane violation and a detailed copy of the fine is displayed on the screen.</li></ul>" },{"value":"11170105" , "label":"Dubai Bus on Demand", "classification":"Shared Mobility" , "faqs":"<ul><li><strong>Question 1</strong>: Is Bus on Demand fare integrated with Dubai Bus and Metro?</li></ul><p><strong>Answer 1</strong>: No. The customer must pay separately for each trip made by Bus on Demand.</p>" },{"value":"14371872" , "label":"Apply for an Electrical Scooter Driving Permit", "classification":"Shared Mobility" , "faqs":"<ul><li><strong>Question 1:</strong> Can a customer on a visit visa apply for this service?</li></ul><p><strong>Answer 1:</strong> If the customer is on a visit visa, he must apply for the permit as a tourist.</p><ul><li><strong>Question 2:</strong> Does the customer require a local mobile number to apply for the permit?</li></ul><p><strong>Answer 2:</strong> Yes.</p><ul><li><strong>Question 3:</strong> Is there a maximum number of attempts to apply for the permit?</li></ul><p><strong>Answer 3:</strong> No.</p><ul><li><strong>Question 4:</strong> Must the customer carry a hard copy of the permit while driving the e-scooter?</li></ul><p><strong>Answer 4:</strong> No, the customer can use the e-copy available on the RTA app.</p><ul><li><strong>Question 5:</strong> How can the customer apply as a visitor using his passport?</li></ul><p><strong>Answer 5:</strong> The customer can use the unified number.</p><ul><li><strong>Question 6:</strong> Can the customer use the permit to drive any other type of scooter?</li></ul><p><strong>Answer 6:</strong> No, the customer can only use the permit to drive the e-scooter.</p><ul><li><strong>Question 7:</strong> Who issues the e-scooter fines?</li></ul><p><strong>Answer 7:</strong> Dubai Police issues the e-scooter fines. The customer can refer to Dubai Police to dispute the fine and enquire about payment methods.</p><ul><li><strong>Question 8:</strong> How can the customer reprint the e-scooter permit?</li></ul><p><strong>Answer 8:</strong> The customer must follow these steps:</p><ol><li><ol><li>The customer applies for the service through RTA website.</li><li>The system verifies the customer’s identity by sending an OTP to the registered phone number after the Emirates ID or Passport details are entered.</li><li>The previous permit is displayed. The customer can download it again as the permit doesn't have a validity period. </li></ol></li></ol><ul><li><strong>Question 9:</strong> What must the customer do if there's a technical issue with the mobile number and OTP?</li></ul><p><strong>Answer 9:</strong></p><ul><li><ul><li>For Emirates ID holders: The customer must ensure that the mobile number in the Emirates ID is updated to receive the verification OTP.</li><li>For visitors (passport holders): The customer can enter any UAE mobile number to receive the OTP. </li></ul></li></ul><p><br/></p><ul><li><strong>Question 10:</strong> What must the customer do if there's a technical issue with the Emirates ID?</li></ul><p><strong>Answer 10:</strong> If the customer is a UAE resident and the system couldn’t extract his data through his Emirates ID, the system will request the customer to enter the information manually (full name, nationality, date of birth) to apply for the permit.</p><ul><li><strong>Question 11:</strong> What must the customer do if the unified number format is invalid?</li></ul><p><strong>Answer 11:</strong> The customer can obtain the valid unified number through this <a href='https://gdrfad.gov.ae/en/unified-number-inquiry-service' >link</a>. </p>" },{"value":"4390393" , "label":"Hourly Vehicle Rental", "classification":"Shared Mobility" , "faqs":"<ul><li><strong>Question 1:</strong> Which franchise companies are in charge of this service?</li></ul><p><strong>Answer 1:</strong> There are 2 companies for this service: Udrive and Yaldi.</p><ul><li><strong>Question 2</strong>: What is the total number of vehicles in Dubai?</li></ul><p><strong>Answer 2</strong>: 400 vehicles; 200 for Udrive and 200 for Yaldi.</p><ul><li><strong>Question 3</strong>: Can someone else use the vehicle other than the person who rented it?</li></ul><p><strong>Answer 3</strong>: No, only one person can book the vehicle and drive it. Once the vehicle is booked by a user, it will no longer be visible to any other user.</p><ul><li><strong>Question 4</strong>: What is the lost and found process for UDrive and Yaldi?</li></ul><p><strong>Answer 4</strong>: The customer must contact the company directly to report lost and found items.</p><ul><li><strong>Question 5</strong>: How can the customer find a vehicle to use?</li></ul><p><strong>Answer 5</strong>: The customer must register on the mobile application and search for the nearest available vehicle.</p><ul><li><strong>Question 6</strong>: Will there be a driver in the car?</li></ul><p><strong>Answer 6</strong>: No, the customer will drive the vehicle himself.</p><ul><li><strong>Question 7</strong>: How does the customer start the vehicle?</li></ul><p><strong>Answer 7</strong>: When the customer registers for the service in the application, the selected vehicle will unlock once he's near it. </p><ul><li><strong>Question 8</strong>: How does the customer end the journey?</li></ul><p><strong>Answer 8</strong>: Once the journey is completed, the customer must click the 'END' button in the application or on the device in the vehicle.</p><ul><li><strong>Question 9</strong>: If the customer submits expired documents, what will happen to the registration?</li></ul><p><strong>Answer 9</strong>: If any of the documents expires, the account will expire as well. Therefore, the customer must renew the account and provide valid documents.</p><ul><li><strong>Question 10</strong>: How does the customer pay?</li></ul><p><strong>Answer 10</strong>: Once the journey is completed, the customer is able to view the fees. The total amount will  be automatically deducted from his bank card.</p><p><strong>Note: </strong>The customer must provide his credit card details when registering on the application.</p><ul><li><strong>Question 11</strong>: What is the registration process?</li></ul><p><strong>Answer 11</strong>: The registration process involves downloading the mobile apps (UDrive or Yaldi), entering the details, and uploading a selfie with a clearly visible Emirates ID, passport, or driving licence.</p><ul><li><strong>Question 12</strong>: Who monitors the vehicles?</li></ul><p><strong>Answer 12</strong>: The vehicles will be fully monitored by Dubai Police.</p><ul><li><strong>Question 13</strong>: Where can the customer park the vehicle and does he need to pay for parking?</li></ul><p><strong>Answer 13</strong>: Every vehicle has a valid seasonal parking card in category A. The customer does not need to pay for parking.</p><ul><li><strong>Question 14</strong>: Who is responsible for refuelling the vehicle?</li></ul><p><strong>Answer 14</strong>: Each vehicle has a VIP card for refuelling at gas stations. The customer does not need to pay.</p><ul><li><strong>Question 15</strong>: If the customer's driving licence or Emirates ID expired, can he rent a vehicle?</li></ul><p><strong>Answer 15</strong>: No, the customer will not be able to rent a vehicle as the account will freeze. He needs to renew his account and provide a valid Emirates ID and driving licence.</p><ul><li><strong>Question 16</strong>: In case of an accident, what are the insurance terms and conditions that apply?</li></ul><p><strong>Answer 16</strong>: In case of an accident, the customer benefits from the service according to the terms and conditions of the insurance company, that he has previously agreed to. </p>" },{"value":"3704453" , "label":"Transport Using Dubai Tram", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1: </strong>What is the procedure if the customer loses his belongings in the Tram?</li></ul><p><strong>Answer 1: </strong>The customer must check with the police officer at any Tram station. The officer coordinates with the other stations to check if the lost item was found.</p><p>All found items are handed over to the police officer in the station who will give them to the security office of Dubai Police at Burjuman Metro Station (found items will not be kept in Tram stations).</p><p>Found items can be collected from the security office located at Burjuman Metro Station (exit No. 1), between 7am and 11pm on weekdays (Mon-Fri) and between 1pm and 12am on weekends (Sat-Sun).</p>" },{"value":"3704456" , "label":"Transport Using the Metro", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1: </strong>What is the procedure if the customer loses his belongings in the Metro?</li></ul><p><strong>Answer 1: </strong>The customer must check with the police officer at any Metro station. The officer coordinates with the other stations to check if the lost item was found.</p><p>All found items are handed over to the police officer in the station who will give them to the security office of Dubai Police at Burjuman Metro Station (found items will not be kept in Metro stations).</p><p>Found items can be collected from the security office located at Burjuman Metro Station (exit No. 1), between 7am and 11pm on weekdays (Mon-Fri) and between 1pm and 12am on weekends (Sat-Sun).</p>" },{"value":"3704584" , "label":"Transport Using Buses Inside the Emirate", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1</strong>: Can the customer plan his trip?</li></ul><p><strong>Answer 1</strong>: Yes, the customer can plan his trip by visiting <a href='https://www.rta.ae/wps/portal/rta/ae/public-transport/journeyplanner?lang=en'  target='_blank' rel='noopener noreferrer'>RTA website</a>, or <a href='https://www.rta.ae/wps/portal/rta/ae/home/smart-apps/app-details/shail/shail-app?lang=en'  target='_blank' rel='noopener noreferrer'>S’hail App</a>.</p><ul><li><strong>Question 2</strong>: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?</li></ul><p><strong>Answer 2:</strong> For more info about the lost and found items, the customer must contact the Transportation Security Police Call Centre on 908.</p><p>If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the 'transportation security' findings office at the Rashidiya bus station.</p>" },{"value":"3704585" , "label":"Transport Using Buses Across Cities", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1</strong>: How can the customer check the schedule of the trips?</li></ul><p><strong>Answer 1</strong>: The customer can check the trips schedule by visiting <a href='https://www.rta.ae/wps/portal/rta/ae/public-transport/timetable?lang=en#BusStations'  target='_blank' rel='noopener noreferrer'>RTA website</a>, or <a href='https://www.rta.ae/wps/portal/rta/ae/home/smart-apps/app-details/shail/shail-app?lang=en'  target='_blank' rel='noopener noreferrer'>S’hail App</a>, or by contacting S'hail Call Centre on 600500605. He can also send an SMS to 5223 with the bus stop number to get the latest updates on the departure trips at the designated bus stop.</p><ul><li><strong>Question 2</strong>: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?</li></ul><p><strong>Answer 2:</strong> For more information about the lost and found items, the customer must contact the Transportation Security Police Call Center on 908.</p><p>If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the 'transportation security' findings office at the Rashidiya bus station.</p>" },{"value":"17440924" , "label":"Transport Using Marine Vessels", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1</strong>: What's the procedure if the customer loses his belongings in the marine means of transport?</li></ul><p><strong>Answer 1</strong>: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, the office will give the found items to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.</p><ul><li><strong>Question 2:</strong> What is the procedure if the customer finds the belongings of another passenger on the marine vessel?</li></ul><p><strong>Answer 2:</strong> The customer must report it to the deckhand/driver or to Al Ghubaiba office.</p><ul><li><strong>Question 3</strong>: How can People of Determination passengers commute using Abra?</li></ul><p><strong>Answer 3</strong>: One wheelchair can be accommodated per trip on board the Abra, free of charge. All they have to do is present their People of Determination card to the customer service agent before boarding the vessel. (Only valid on commuter trips)</p><ul><li><strong>Question 4:</strong> Can the customer plan his trip?</li></ul><p><strong>Answer 4:</strong> Yes, the customer can plan his trip by using <a href='https://www.rta.ae/wps/portal/rta/ae/home/smart-apps/app-details/shail/shail-app?lang=en' >S’hail</a> App.</p><ul><li><strong>Question 5: </strong>Are snacks and drinks allowed on all marine vessels?</li></ul><p><strong>Answer 5: </strong>Light snacks and drinks are allowed only on Dubai Ferry routes FR1, FR2, FR4, and FR5, and not on Abra vessels and water taxis.</p>" },{"value":"17436667" , "label":"Apply for Renting Marine Vessels", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1</strong>: Are there any additional facilities available based on Customer Segment or Passenger Type?</li></ul><p><strong>Answer1</strong>: There’s an area allocated for POD (wheelchairs) individuals to travel safely on all marine transport means, with the exception of Electrical Abra.</p><ul><li><strong>Question 2</strong>: What is the procedure if the customer loses his belongings in the marine means of transport?</li></ul><p><strong>Answer 2</strong>: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, if the customer does not go to the office, the found items go to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.</p>" },{"value":"17438728" , "label":"Pay Fines Related to Public Transport Passengers", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1</strong>: Is the customer required to pay his fine in a specific time or else it will be increased?</li></ul><p><strong>Answer 1</strong>: No, the customer can pay the fine at any time.</p><ul><li><strong>Question 2</strong>: Do customers have to log in to the website to pay the fines?</li></ul><p><strong>Answer 2</strong>: No.</p>" },{"value":"3704597" , "label":"Transport Using Taxi Vehicles", "classification":"Public Transport" , "faqs":"<ul><li><strong>Question 1:</strong> Do taxi drivers accept coupons/company vouchers?</li></ul><p><strong>Answer 1:</strong> The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC) or from franchise companies. If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the same company that issued the coupon is chosen, for example, if the coupon is issued by DTC, then only DTC vehicles can be used.</p><ul><li><strong>Question 2:</strong> What are the acceptable payment methods for Transport Using Taxi Vehicles service?</li></ul><p><strong>Answer 2:</strong> The customer can pay in cash, credit cards, nol card, Careem Pay, Apple Pay, Samsung Pay, <a href='https://play.google.com/store/apps/details?id=com.eg.android.AlipayGphone&amp;hl=en&amp;gl=US'  target='_blank' rel='noopener noreferrer'>Alipay</a>, or QR Code payment.</p><ul><li><strong>Question 3:</strong> Can 2 customers with 2 different drop off destinations or locations share the same taxi?</li></ul><p><strong>Answer 3:</strong> If the 2 customers are friends or family, they can use the vehicle for more than one location, with one fare.</p><ul><li><strong>Question 4:</strong> Are multiple pickups and drop-offs allowed?</li></ul><p><strong>Answer 4:</strong> The passenger has the right to take whoever he wants during the trip and from the place he desires, with one fare, and it is prohibited to restart the counter.</p>" },{"value":"3704595" , "label":"Transport Using Luxury Vehicles", "classification":"Public Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704623" , "label":"Information About Public Transport and Journey Planning", "classification":"Public Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"9123796" , "label":"Apply for a Personal nol Card", "classification":"nol" , "faqs":"<ul><li><strong>Question 1:</strong> Can the customer use the personal nol card of another person?</li></ul><p><strong>Answer 1:</strong> No, the personal nol card must be used by the card owner only.</p><ul><li><strong>Question 2:</strong> How can the customer cancel or block a lost or stolen card?</li></ul><p><strong>Answer 2: </strong>In case the card was lost or stolen, the customer should immediately apply for a refund through the available channels or apply online through <a href='https://www.rta.ae/wps/portal/rta/ae/home/rta-services/service-details?serviceId=9123791&amp;lang=en' ><strong>Refund nol Cards Balance</strong></a>.</p><ul><li><strong>Question 3:</strong> What’s the procedure if the customer wants to activate the Silver/Gold nol card registration?</li></ul><p><strong>Answer 3:</strong> The customer receives an SMS once the registration is approved. He should then use the card on the Metro gates (check in and check out) to activate the card from anonymous to personalised.</p><ul><li><strong>Question 4:</strong> What is the PIN code used for?</li></ul><p><strong>Answer 4:</strong> The Pin code is useful for security purposes when applying for a refund.</p><ul><li><strong>Question 5: </strong>Who delivers the nol card?</li></ul><p><strong>Answer 5:</strong> A company registered in RTA delivers the card to the customer’s registered address.</p><ul><li><strong>Question 6: </strong>How can the customer track his shipment?</li></ul><p><strong>Answer 6:</strong> The customer can track the shipment <a href='https://www.emiratespost.ae/all-services/track-a-package'  target='_blank' rel='noopener noreferrer'><strong>here</strong></a><strong>.</strong></p><ul><li><strong>Question 7:</strong> Can the customer add more than 1 personal nol card to his online account?</li></ul><p><strong>Answer 7:</strong> Yes, the customer can login to <a href='https://login.rta.ae/oam/server/obrareq.cgi?encquery%3DSOr749mdKEcXZjCEI5rZ5QE42hlPjzD8CBSQJHvUh77VNPRWN0qmtZGJNrFIKMJy7lppS0R9R1AQZGlKo7%2FwmdYx4Sm%2F%2FnW%2F4cbbzeviI%2B7YP2H7MjnwSgVT8osOGCKsNOpY%2F4JJ8DvsxBPplUIakgRbGo08WbFAPVC6%2FwKf4pmt7x%2BEzGS3TUr5EOWY4zAHIabVTYaviT9OO3x%2BTk%2FdaG4szkpcV%2BdDyaE7CU28n45UhToAIcYVpyDFzsZhmhqV8CmmO1y06KiFt7hxic2I0rCsT%2FFyKssV6iMMMvn%2BsWXHRPfOjI3K%2FxRPezti8XEOb05DPf3j%2BrWa3Jttg0zW6YWYBKP7fPAvpozz7uAFTKVCocmxocgMI%2Fvt9dysihxDtp%2BuM%2FcyURdloorCHEmS6oSn3WEQPKYARyI792JmMimgHVcI6xsy8UPKDbGKKfh84sY495tmdFllLFeRKMVFHw%3D%3D%20agentid%3DPortal_Webgate11G%20ver%3D1%20crmethod%3D2'  target='_blank' rel='noopener noreferrer'><strong>RTA website</strong></a><strong> </strong>to add more than one personal card to his account.</p><ul><li><strong>Question 8:</strong> What are the features of the Personal and Personalised nol Cards?</li></ul><p><strong>Answer 8: </strong></p><ul><li>The personal nol card (regular class) has multiple categories with renewable concessions for students, senior Emiratis and residents, social affairs and People of Determination.</li><li>Personal and Personalised nol cards balance can be topped up to 5,000 AED.</li><li>Personal and Personalised nol cards can load Travel Pass products of 30, 90 and 365 days (one at a time).</li><li>It has a secure card balance in case of loss or theft, and the customer can apply for a refund through online channels using his PIN code.</li><li>The card is used on RTA public transport and for purchases in all retail outlets.</li></ul><p><br/></p><ul><li><strong>Question 9:</strong> What's the ISIC?</li></ul><p><strong>Answer 9:</strong> The International Student Identity Card (ISIC), established in 1953, is the only globally recognised proof of student status. Endorsed by UNESCO and over 150 governmental institutions, the ISIC card grants you access to exclusive student privileges and benefits within the UAE and internationally.</p><ul><li><strong>Question 10:</strong> What documents does the customer need to apply for an ISIC?</li></ul><p><strong>Answer 10: </strong>The customer must complete an application form and provide his Emirates ID along with a proof of student status.</p><ul><li><strong>Question 11: </strong>How often can the customer redeem ISIC benefits?</li></ul><p><strong>Answer 11: </strong>The customer can use his ISIC as frequently as he wishes. In most cases, there are no limits to how many times ISIC benefits can be redeemed. Any restrictions will be clearly outlined in the benefit details and redemption process.</p><ul><li><strong>Question 12: </strong>Where can the customer use his ISIC card?</li></ul><p><strong>Answer 12: </strong>The ISIC card grants students special privileges in the UAE and over 130 countries. Cardholders can enjoy savings on flights with Emirates and Qatar Airways, discounts on accommodation through <a href='https://www.booking.com/index.en-gb.html?label=gen173nr-1BCAEoggI46AdIM1gEaAKIAQGYAQm4ARfIAQzYAQHoAQGIAgGoAgO4AsPRx7gGwAIB0gIkN2JhNjIxMmYtNmJmYy00ZGNkLWJkZDktNTIxZjM4OWM4YmY42AIF4AIB&amp;sid=4cddefef50670e1c764df24196a9a9f9&amp;keep_landing=1&amp;sb_price_type=total&amp;'  target='_blank' rel='noopener noreferrer'>Booking.com</a>, and much more! They can also save on subscriptions like YouTube Premium, Spotify, SoundCloud, and Anghami, or shop with student discounts at popular stores like H&amp;M, Shein, SSSports, and Under Armour.</p><p>ISIC card is ideal for travel, granting access to over 150,000 discounts worldwide, including deals on cultural attractions, festivals, ski passes, amusement parks, ferries, trains, buses, and more. ISIC card is the ultimate travel companion! For a complete overview of ISIC benefits, the customer can visit <a href='http://www.mystudentcard.org/'  target='_blank' rel='noopener noreferrer'><strong>www.mystudentcard.org</strong></a> or download the Alive app at <a href='https://www.aliveapp.net/'  target='_blank' rel='noopener noreferrer'><strong>https://www.aliveapp.net</strong></a>.</p><ul><li><strong>Question 13:</strong> What must be the type and validity of the letter issued by the educational institution to apply for the student nol card?</li></ul><p><strong>Answer 13: </strong>It must be an official letter from the school/university. The letter validity varies according to the school/university.</p>" },{"value":"16290240" , "label":"Apply for Renewing or Replacing Personal nol Card", "classification":"nol" , "faqs":"<ul><li><strong>Question 1:</strong> How can the customer activate the balance of the new issued personal nol card?</li></ul><p><strong>Answer1:</strong> To activate the refunded amount, the customer inserts the card or taps it on any online device (parking machines, solar top up machines or nol pay or check in and out in metro gates)</p><ul><li><strong>Question 2:</strong> What happens if a nol card was stolen or lost?</li></ul><p><strong>Answer 2:</strong> In case of a lost/stolen personalised or registered nol card, the customer must submit a refund request immediately at any of RTA authorised channels, and make sure not to perform any type of transaction once the card is reported as stolen or lost.</p><ul><li><strong>Question 3:</strong> Should a customer pay the renewal/replacement fees every time he applies for a renewal or replacement in case the personal nol card is lost, expired, or damaged?</li></ul><p><strong>Answer 3:</strong> Yes.</p>" },{"value":"9123795" , "label":"Purchase nol Card", "classification":"nol" , "faqs":"<ul><li><strong>Question 1</strong>: What are the features of nol Silver Card?</li></ul><p><strong>Answer 1</strong>: nol Silver Card is a smart card with a balance that can be loaded up to 1,000 AED  for non-registered users and 5,000 AED after registration in the system. The card can be purchased instantly from any Ticket Office or a number of Ticket Vending Machines for only 25 AED including 19 AED card balance.</p><ul><li><strong>Question 2</strong>: Where can the customer top-up his nol Card?</li></ul><p><strong>Answer 2</strong>: nol Cards can be topped-up through nol Pay application, Ticket Offices, Ticket Vending Machines, and authorised sales agents. The customer can visit the following <a href='https://www.rta.ae/wps/portal/rta/ae/home/rta-services/service-details?serviceId=9123790&amp;lang=en'  target='_blank' rel='noopener noreferrer'>link</a> for more information.</p><ul><li><strong>Question 3:</strong> What is a nol Gold Card, and what is the difference between it and other nol Cards?</li></ul><p><strong>Answer 3</strong>: nol Gold Card is an anonymous card with the same features as the Silver Card, but it gives the customer the privileged access to the Metro’s Gold Class seats for premium charges.</p><ul><li><strong>Question 4</strong>: Can the customer use the nol Gold Card on all transport means?</li></ul><p><strong>Answer 4</strong>: Yes. The Gold Card can be used on all public transport means. It can also be used at RTA parking machines to pay for parking, in addition to the previously mentioned features.</p><ul><li><strong>Question 5</strong>: Will the customer pay Gold Class premium fares even if there were no available seats in the Gold Class Metro cars?</li></ul><p><strong>Answer 5</strong>: Yes, if the customer uses his Gold Card on the Metro or Tram, he will always be charged the Gold Class premium fare, even if there were no seats available in the designated Gold Class car. But if he uses it on the Bus or any other transport means like taxi vehicles, that don't offer a Gold Class service, he will be charged the regular fare.</p><ul><li><strong>Question 6</strong>: How can the customer purchase a nol Gold Card and what is the cost?</li></ul><p><strong>Answer 6</strong>: The customer can purchase a Gold nol card from the Ticket Office Machines and some Ticket Vending Machines. He can also purchase a Virtual Gold nol card from nol Pay application. nol Gold card price is 25 AED including 19 AED card balance.</p>" },{"value":"9123789" , "label":"Use nol Cards", "classification":"nol" , "faqs":"<ul><li><strong>Question 1</strong>: What are the features of nol cards?</li></ul><p><strong>Answer 1</strong>: The features of nol cards are:</p><ul><li><ul><li>Easy to get</li><li>Easy to use and top up</li><li>Can be used for Dubai Metro, public Bus, Dubai Water Taxi and RTA paid parking.</li><li>Automatically calculates the cost of the trip and deducts it from the customer’s balance.</li><li>Low fare and easy transport through the different means of transportation.<br/><br/></li></ul></li><li><strong>Question 2:</strong> Where and how to use nol cards?</li></ul><p><strong>Answer 2:</strong></p><ul><li><strong>Transport Usage:</strong><ul><li>Metro: nol cards should be tapped on the card reader at the Metro gates before going in and out of the station.</li><li>Tram: nol cards should be tapped on the card reader machine prior to boarding and after getting off the Tram.</li><li>Bus: nol cards must be tapped on the bus validator before boarding and alighting the Bus.</li><li>Parking: nol cards must be inserted into RTA parking meter machines to pay and get a ticket. Virtual nol cards cannot be used on parking meter machines.</li></ul></li><li><strong>Non-Transport Usage:</strong><ul><li>Micro-Payment: nol cards can be used as a payment method at the authorised sales agents by tapping the card on the card reader.<br/></li></ul></li></ul>" },{"value":"9123790" , "label":"Top Up nol Cards", "classification":"nol" , "faqs":"<ul><li><strong>Question 1:</strong> Can the customer activate his top-up using a bus validator?</li></ul><p><strong>Answer 1: </strong>No, bus validators can't be used to activate pending top-ups made through channels which require activation. The customer must activate the balance before using the card on the bus.</p><ul><li><strong>Question 2: </strong>What's the minimum balance that the customer should have in the card to use it in public transport? </li></ul><p><strong> Answer 2: </strong>The minimum balance to use in public transport is 7.5 AED.</p><ul><li><strong>Question 3:</strong> How can the customer check nol card balance?</li></ul><p><strong>Answer 3: </strong>The customer can check the nol card balance through nol Pay app or by clicking <strong>nol Card Balance</strong> from the <a href='https://www.rta.ae/wps/portal/rta/ae/home?lang=en'  target='_blank' rel='noopener noreferrer'>RTA website</a> homepage.</p><ul><li><strong>Question 4:</strong> What is the minimum amount that the customer can charge through the different channels?</li></ul><p><strong>Answer 4: </strong></p><table><tr><td><p> <strong>Channels</strong></p></td><td><p><strong>Minimum Top-up Amount</strong></p></td></tr><tr><td><p>nol Pay app, Solar top-up machines (bus/metro), authorised sales agents (Zoom - limited location), TVM and TOM (bus)</p></td><td><p>5 AED</p></td></tr><tr><td><p>RTA Dubai, S’hail app, Mahboub Chatbot, RTA website</p></td><td><p>30 AED</p></td></tr><tr><td><p>Dubai Now</p></td><td><p>20 AED</p></td></tr><tr><td><p>TOM in Metro</p></td><td><p>50 AED</p></td></tr><tr><td><p>TVM in Metro</p></td><td><p>20 AED</p></td></tr></table><p><br/></p>" },{"value":"9123791" , "label":"Refund nol Cards Balance", "classification":"nol" , "faqs":"<ul><li><strong>Question 1:</strong> Can the customer refund the remaining balance in case of a lost personal card?</li></ul><p><strong>Answer 1:</strong> In case of a lost or stolen personalised or registered nol card, the customer should submit a refund request immediately in any of RTA authorised channels.</p><ul><li><strong>Question 2:</strong> Can holders of anonymous nol cards apply for refund through RTA website?</li></ul><p><strong>Answer 2:</strong> Anonymous card holders cannot apply for refund through online channels. Customers should register their cards to use the online channels.</p><ul><li><strong>Question 3:</strong> Can the customer replace and get a refund for a faulty Red ticket?</li></ul><p><strong>Answer 3:</strong> If the customer purchased the red ticket from the Metro station and the ticket was found faulty (not working) at the same Metro station, then the metro staff will replace the card. If the card was used then got faulty, no replacement will be issued.</p><ul><li><strong>Question 4:</strong> Can a customer apply for an overcharge refund through the RTA website if his card is a nol Combi card?</li></ul><p><strong>Answer 4:</strong> Yes, Combi card holders can apply for an overcharge refund that occurred while using the Bus, Metro or Tram. However, if a customer lost or replaced his nol Combi card, the request should be raised and initiated by the bank.</p><p><strong>Note:</strong> Customers cannot register their anonymous card in case it was lost, stolen, faulty or damaged; as the registration won't be activated.</p><ul><li><strong>Question 5:</strong> How can a customer track the status of the refund application?</li></ul><p><strong>Answer 5:</strong> The customer can track and view the status of the refund application through RTA <a href='https://www.rta.ae/wps/portal/rta/ae/public-transport/nol/track-refund?lang=en'  target='_blank' rel='noopener noreferrer'>Website</a>.</p><ul><li><strong>Question 6:</strong> What happens if a nol card was stolen or lost?</li></ul><p><strong>Answer 6:</strong> In case of a lost/stolen personalised or registered nol card, the customer must submit a refund request immediately in any RTA authorised channel, and make sure not to perform any type of transaction once the card is reported as stolen or lost. If customer wants to replace his lost/stolen personal nol card, he has to apply for the service through <a href='https://www.rta.ae/wps/portal/rta/ae/public-transport/nol/nol-renew?lang=en'  target='_blank' rel='noopener noreferrer'>RTA website</a>.</p>" },{"value":"9123792" , "label":"Manage nol Cards", "classification":"nol" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"9123793" , "label":"Purchase Travel Pass", "classification":"nol" , "faqs":"<ul><li><strong>Question 1:</strong> Can the customer purchase a Travel Pass through nol Pay if his nol card is not a virtual card?</li></ul><p><strong>Answer 1:</strong> Yes, virtual and physical nol card holders can purchase a Travel Pass through nol Pay application.</p>" },{"value":"9123794" , "label":"Renew Travel Pass", "classification":"nol" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704496" , "label":"e-Wallet Usage", "classification":"nol" , "faqs":"<ul><li><strong>Question 1:</strong> Can the customer select which services to pay for through the e-Wallet account?</li></ul><p><strong>Answer 1:</strong> Yes, the customer can select a specific service to pay for using the e-Wallet, provided that the service is linked to the e-Wallet account.</p>" },{"value":"3704492" , "label":"Apply for e-Wallet Account", "classification":"nol" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704493" , "label":"Manage the e-Wallet Account", "classification":"nol" , "faqs":"<ul><li><strong>Question 1</strong>: How many days of transaction history is displayed on the website?</li></ul><p><strong>Answer 1</strong>: 30 days.</p>" },{"value":"3704494" , "label":"Top Up the e-Wallet Account", "classification":"nol" , "faqs":"<ul><li><strong>Question 1</strong>: What is the maximum top up amount for corporate e-Wallet accounts?</li></ul><p><strong>Answer 1</strong>:</p><ul><li><ul><li>The minimum top-up amount for companies is 500 AED.</li><li>The maximum top-up amount for companies is 500,000 AED.</li><li>For online e-Wallet top-up, the limit is 250,000 AED each time a credit card is used.</li></ul></li></ul><p><br/></p><ul><li><strong>Question 2</strong>: What is the maximum top up amount for individual e-Wallet accounts?</li></ul><p><strong>Answer 2</strong>:</p><ul><li>The minimum top-up amount for individuals is 10 AED.</li><li>The maximum top-up amount for individuals is less than 50,000 AED.</li></ul>" },{"value":"3704495" , "label":"Cancel the e-Wallet Account", "classification":"nol" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"17620746" , "label":"Apply for an NOC for a New Trade Licence", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1: </strong>How can the customer activate the online Transportation Activities Rental System?</li></ul><p><strong>Answer 1: </strong>After obtaining the Traffic File number and the activity permit, the customer must:</p><ol><li>Create an account with a username and password on RTA website.</li><li>Use the username and password to log in to www.tars.rta.ae.</li><li>Check the training material related to <a href='https://tars.rta.ae/apps/business/en'  target='_blank' rel='noopener noreferrer'>TARS</a>.</li></ol><p><strong>For further information on technical issues, please contact TARS support team via email at tars.support@rta.ae. </strong></p><ul><li><strong>Question 2</strong>: What is required to practise the activity of Passenger Transport by Luxury Motor Vehicles after receiving the traffic file number?</li></ul><p><strong>Answer 2</strong>: After completion of Trade Licence process and receiving the Traffic File number, the customer must follow the steps below:</p><ul><li>Register in the EPQ system through the company dashboard.</li><li>Go to the RTA dashboard and click on Apply for a new contract.</li><li>Fill in the form and submit it.</li><li>Once Approved, request the payment schedule.</li><li>Attach the required cheques and provide the bond to the Finance team.</li><li>Once all financials are provided, finalise the contract signing.</li><li>Operate the business after applying for registering the luxury vehicles and the drivers.</li></ul><p><br/></p><ul><li><strong>Question 3</strong>: How can the customer reprint the NOC certificate?</li></ul><p><strong>Answer 3</strong>: The customer can reprint the certificate by logging in to the RTA Corporate account and then navigating to the Business Profile section to access all NOC certificates and find the one he wants.</p><ul><li><strong>Question 4</strong>: What are the homogeneous activities? Are there activities that conflict with others?</li></ul><p><strong>Answer 4</strong>: Homogeneous activities are those that belong to the same group. To consult the list of groups, <a href='https://www.rta.ae/links/cta/commercial-transportation-activities.pdf'  target='_blank' rel='noopener noreferrer'>click here</a></p><ul><li><strong>Question 5</strong>: How can I modify the NOC information for a new company?</li></ul><p><strong>Answer 5</strong>: You can check the validity of the information when you apply for the service before the certificate is issued and the fee paid. If you wish to change the information on the certificate after it has been issued, you must submit a new request.</p><ul><li><strong>Question 6</strong>: How can I check that the certificate is accurate?</li></ul><p><strong>Answer 6</strong>: You can check the accuracy of the certificate using the <a href='https://traffic.rta.ae/trfesrv/public_resources/my-ecertificates.do?preserveParameters=TRUE&amp;switchLanguage=en&amp;noCache=1572091657373'  target='_blank' rel='noopener noreferrer'>Document Validation Service</a>.</p><ul><li><strong>Question 7</strong>: What is a <strong>Takamul Permit</strong>?</li></ul><p><strong>Answer 8</strong>: A permit allowing luxury transport companies to rent vehicles from car rental companies, after providing the required documents (valid Trade Licence, valid contract) and paying the required fees (2,400 AED per permit). The luxury transport company and the car rental company must share a common member to apply for the permit.</p><p>To apply for the permit, the customer must follow the steps below:</p><ol><li>The customer logs in to <a href='https://tars.rta.ae/apps/business/en' ><strong>TARS</strong></a>.</li><li>The customer clicks New Takamul Permit Request.</li><li>The customer selects the car rental company.</li><li>The customer enters his email and mobile number.</li><li>The customer enters the vehicle details.</li><li>The customer clicks <strong>Search</strong>.</li><li>The customer selects the vehicle and clicks <strong>Next</strong>.</li><li>The customer validates the details and agrees to the terms and conditions.</li><li>The request is sent to the car rental company to receive approval within 24 hours.</li><li>If the request is approved, the customer clicks Takamul Permit in the dashboard.</li><li>The customer clicks <strong>Pay</strong> and pays the fees by credit card/debit card or eWallet.</li><li>The customer receives a permit valid for 30 days.</li></ol>" },{"value":"17648161" , "label":"Apply for an NOC to Renew a Trade Licence", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1</strong>: How can the customer apply for an NOC to obtain a Trade Licence?</li></ul><p><strong>Answer 1</strong>: The customer must follow the steps described in the <a href='https://www.rta.ae/links/cta/CTA-Online-Services-en.pdf'  target='_blank' rel='noopener noreferrer'>service manual</a>.</p><ul><li><strong>Question 2</strong>: What is the procedure to follow once the NOC is issued and the Trade Licence is renewed?</li></ul><p><strong>Answer 2</strong>: The customer must apply for the <a href='https://traffic.rta.ae/trfesrv/public_resources/revamp/common/public_request_service_info.do?entityId=MAKc6HBYib17XhuN6HG_Ew==&amp;CSRF4p7qs5=wIsJrdlwPS8dC-asVoxNmA==&amp;serviceCode=yIDzKwR_Ac4rPTHIqu--Aw==&amp;SERVICE_CODE=yIDzKwR_Ac4rPTHIqu--Aw==&amp;switchLanguage=FVq6w-b2voyFMS_LI4ejvA==&amp;noCache=cGuzKrB2hWxm7dwvs4Ep9w==&amp;CSRF43gmnm=iand8o3a05bs'  target='_blank' rel='noopener noreferrer'>Update Trade Licence Information</a> service on RTA website.</p><ul><li><strong>Question 3</strong>: What are the homogeneous activities? Are there activities that conflict with others?</li></ul><p><strong>Answer 3</strong>: Homogeneous activities are those that belong to the same group. The customer can consult the list of groups <a href='https://www.rta.ae/links/cta/commercial-transportation-activities.pdf'  target='_blank' rel='noopener noreferrer'>here</a>.</p><ul><li><strong>Question 4</strong>: How can the customer reprint the NOC certificate?</li></ul><p><strong>Answer 4</strong>: The customer can reprint the certificate, provided that 90 days have not elapsed since the date of issuance, using the <a href='https://traffic.rta.ae/trfesrv/public_resources/revamp/common/public_request_service_info.do?entityId=MAKc6HBYib17XhuN6HG_Ew==&amp;CSRFdo6e7d=1qg_0cpoSeDK09Dvt8FIPg==&amp;serviceCode=HgyKKxNtpdxf0ZXE_VTyBw==&amp;SERVICE_CODE=HgyKKxNtpdxf0ZXE_VTyBw==&amp;switchLanguage=FVq6w-b2voyFMS_LI4ejvA==&amp;noCache=gNsg5Tmpcjy_OS_wyNoSrg==&amp;CSRF43gmnm=iand8o3a05bs'  target='_blank' rel='noopener noreferrer'>reprint document</a> service.</p><ul><li><strong>Question 5</strong>: If the customer renews the Trade Licence through the Department of Economy and Tourism without an NOC from RTA, what is the procedure for updating the Trade Licence?</li></ul><p><strong>Answer 5</strong>:</p><ul><li>If the activities are on the <a href='https://www.rta.ae/links/autorenewalactivitiesCTAar.pdf'  target='_blank' rel='noopener noreferrer'>Auto Renewal list</a>, the fees are paid and the licence is renewed at the Department of Economy and Tourism, an NOC is not required, but the customer must apply for updating the information using the <a href='https://traffic.rta.ae/trfesrv/public_resources/revamp/common/public_request_service_info.do?entityId=MAKc6HBYib17XhuN6HG_Ew==&amp;CSRF4p7qs5=wIsJrdlwPS8dC-asVoxNmA==&amp;serviceCode=yIDzKwR_Ac4rPTHIqu--Aw==&amp;SERVICE_CODE=yIDzKwR_Ac4rPTHIqu--Aw==&amp;switchLanguage=FVq6w-b2voyFMS_LI4ejvA==&amp;noCache=cGuzKrB2hWxm7dwvs4Ep9w==&amp;CSRF43gmnm=iand8o3a05bs'  target='_blank' rel='noopener noreferrer'>Update Trade Licence Information</a> service on RTA website.</li><li>If the activities are not on the <a href='https://www.rta.ae/links/autorenewalactivitiesCTAar.pdf'  target='_blank' rel='noopener noreferrer'>Auto Renewal list</a>, but the fees are paid and the licence is renewed at the Department of Economy and Tourism, the customer must apply for an NOC to renew the Trade Licence on RTA website, obtain the relevant initial approvals, if any, and pay the required fees to obtain the NOC.</li></ul><p><br/></p><ul><li><strong>Question 6</strong>: What are the Auto renewal activities?</li></ul><p><strong>Answer 6</strong>: These are activities that do not require an NOC to renew the licence.</p><ul><li><strong>Question 7</strong>: What is the procedure to follow if the customer obtains a Trade licence for a commercial transport activity without an NOC from RTA?</li></ul><p><strong>Answer 7:</strong> The customer must apply for an NOC to renew a Trade Licence on RTA website, obtain the relevant initial approvals, if any, and pay the required fees to obtain the NOC. The customer must then apply to Update Trade Licence Information to obtain the company's Traffic File.</p>" },{"value":"17785201" , "label":"Apply for an NOC to Modify a Trade Licence", "classification":"Commercial Transport" , "faqs":"<p><strong>•	Question 1:</strong> What are the homogeneous activities? Are there activities that conflict with others?</p><p><strong>Answer 1:</strong> Activities are classified into groups according to specific criteria. Homogeneous activities are those that belong to the same group and that the company can carry out with the same permit. To consult the list of groups, <a href='https://www.rta.ae/links/cta/commercial-transportation-activities.pdf' >click here</a>.</p><ul><li><strong>Question 2:</strong> What is the procedure to follow once the NOC is issued and the Trade Licence is amended?</li></ul><p><strong>Answer 2:</strong> The customer must apply for the <a href='https://traffic.rta.ae/trfesrv/public_resources/revamp/common/public_request_service_info.do?entityId=MAKc6HBYib17XhuN6HG_Ew==&amp;CSRF4p7qs5=wIsJrdlwPS8dC-asVoxNmA==&amp;serviceCode=yIDzKwR_Ac4rPTHIqu--Aw==&amp;SERVICE_CODE=yIDzKwR_Ac4rPTHIqu--Aw==&amp;switchLanguage=FVq6w-b2voyFMS_LI4ejvA==&amp;noCache=cGuzKrB2hWxm7dwvs4Ep9w==&amp;CSRF43gmnm=iand8o3a05bs' >Update Trade Licence Information</a> service.</p><ul><li><strong>Question 3:</strong> How can the customer apply for an NOC?</li></ul><p><strong>Answer 3:</strong> The customer must follow the steps described <a href='https://www.rta.ae/links/cta/CTA-Online-Services-en.pdf' >here</a>.</p><ul><li><strong>Question 4:</strong> Can the customer modify the NOC information after entering the activities details?</li></ul><p><strong>Answer 4:</strong> Yes, the customer can modify the NOC information in the last step of the application process, before the fees are paid and the certificate issued; otherwise he must submit a new request.</p><ul><li><strong>Question 5:</strong> How can the customer check if the certificate is accurate?</li></ul><p><strong>Answer 5:</strong> The customer can check the accuracy of the certificate using the <a href='https://traffic.rta.ae/trfesrv/public_resources/my-ecertificates.do?preserveParameters=TRUE&amp;switchLanguage=en&amp;noCache=1572091657373' >Document Validation Service</a>. </p><ul><li><strong>Question 6:</strong> What is the procedure to add commercial transport activity to the existing Trade License that does not contain any commercial transport activity?</li></ul><p><strong>Answer 6:</strong> If the customer has a Traffic File number, he must submit a request through RTA website after obtaining primary approval from the Department of Economy and Tourism. </p><p>If the customer does not have a Traffic File number, he must submit a modification request through the website via <a href='https://traffic.rta.ae/trfesrv/public_resources/revamp/common/public_request_service_info.do?entityId=MAKc6HBYib17XhuN6HG_Ew==&amp;SERVICE_CODE=fZi7XuN11iXDCbSVB4i0tQ==&amp;CSRFh8g24q=pzX-0mzsXWvIAwMR0zhRlQ==&amp;serviceCode=fZi7XuN11iXDCbSVB4i0tQ==&amp;CSRF6korvm=jKh3d9qbvOtYbnhdObRZ4w==&amp;switchLanguage=FVq6w-b2voyFMS_LI4ejvA==&amp;noCache=YdKlsMEP6eTyxgxCbPes5w==&amp;CSRFqtj9g=-1jeytaq6d4tl9' >NOC to Modify Trade Licence Request</a> service and attach the review receipt issued by the Department of Economy and Tourism.</p><ul><li><strong>Question 7:</strong> What is the primary approval from the organisational units?</li></ul><p><strong>Answer 7:</strong> It is a verification of the online application by the relevant RTA departments involved in luxury passenger transport activities, confirming that the company has fulfilled all its financial and contractual obligations.</p><ul><li><strong>Question 8:</strong> What is the procedure that the customer must follow to activate the online Transportation Activities Rental System (TARS)?</li></ul><p><strong>Answer 8:</strong> After obtaining the Traffic File number and the activity permit, the customer must:</p><ol><li>Create an account with a username and password on RTA website.</li><li>Use the username and password to log in to www.tars.rta.ae.</li><li>Check the training material related to <a href='https://tars.rta.ae/apps/business/en' >TARS</a>.</li></ol><p><strong>For further information on technical issues, please contact TARS support team via email at tars.support@rta.ae. </strong></p><ul><li><strong>Question 9:</strong> What does 'waiver a trade licence' mean?</li></ul><p><strong>Answer 9:</strong> It is when all members of a trade licence are removed and replaced by new ones.</p><ul><li><strong>Question 10:</strong> Why should the company apply for activating the licence?</li></ul><p><strong>Answer 10:</strong> The company should apply for activating the licence so it can re-practise the activity.</p><ul><li><strong>Question 11:</strong> Why should the company apply for changing the site?</li></ul><p><strong>Answer 11:</strong> The company should apply for changing the site to facilitate communication by updating the address details.</p><ul><li><strong>Question 12:</strong> Why should the company apply for suspending the licence?</li></ul><p><strong>Answer 12:</strong> The company should apply for suspending the licence to avoid activity fees for the period during which no activity is carried out.</p><ul><li><strong>Question 13:</strong> Can the customer activate the licence before the suspension period ends?</li></ul><p><strong>Answer 13:</strong> Yes, the customer can do that through the service <a href='https://www.rta.ae/wps/portal/rta/ae/home/rta-services/service-details?serviceId=8752170&amp;lang=en' >Applying for NOC to Activate a Trade Licence</a>.</p><ul><li><strong>Question 14:</strong> Does the customer get a refund in case of activating the licence before the suspension period ends?</li></ul><p><strong>Answer 14:</strong> No paid fees are refunded.</p><ul><li><strong>Question 15</strong>: What is the procedure if the company wants to change its name or the trade licence name in the traffic file?</li></ul><p><strong>Answer 15</strong>: The company must have the approval to amend the name of the trade licence and must update the company's traffic file through the <a href='https://traffic.rta.ae/trfesrv/public_resources/revamp/common/public_request_service_info.do?SERVICE_CODE=fZi7XuN11iXDCbSVB4i0tQ==&amp;serviceCode=fZi7XuN11iXDCbSVB4i0tQ==&amp;entityId=MAKc6HBYib17XhuN6HG_Ew==&amp;CSRFga59p3=zyz0QJor4dkjJBeYo9Y9Fw==&amp;switchLanguage=FVq6w-b2voyFMS_LI4ejvA==&amp;noCache=4pgTgE7x3G_Qpa7tDqCD-Q==&amp;CSRFdwvzfb=-1erfn5mkds7je' >Website</a>.</p><ul><li><strong>Question 16</strong>: If the customer has a company in Jebel Ali Free Zone (JAFZA) and doesn't have any traffic file in Dubai, does he need an NOC from RTA to cancel his JAFZA company?</li></ul><p><strong>Answer 16:</strong> Yes, the company must get an NOC from RTA.</p><ul><li><strong>Question 17:</strong> What are the company's financial commitments when cancelling the trade licence (contract cancellation)?</li></ul><p><strong>Answer 17:</strong> The company pays RTA 25% of the total monthly operating fees for every year of the total number of remaining years on the contract.</p><ul><li><strong>Question 18: </strong>How can the customer take back the post-dated cheques covering the monthly operating fees, for the remaining duration of the contract after the cancellation of the trade licence?</li></ul><p><strong>Answer 18:</strong> The customer must check with the Finance Department to withdraw the post-dated cheques according to the adopted procedures.</p>" },{"value":"3704242" , "label":"Apply for an NOC to Replace a Lost/Damaged Trade Licence", "classification":"Commercial Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704589" , "label":"Apply For a Permit to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1</strong>: What are the steps the customer must take once he obtains the permit to transport passengers in luxury vehicles?</li></ul><p><strong>Answer 1</strong>:</p><ol><li>The company representative goes to the <a href='https://www.rta.ae/wps/portal/rta/ae/home/rta-services/service-details?serviceId=17620746' >NOC to Issue a New Trade Licenc</a><a href='https://www.rta.ae/wps/portal/rta/ae/home/rta-services/service-details?serviceId=3704239'  target='_blank' rel='noopener noreferrer'>e</a> page.</li><li>The company representative settles the fees at RTA headquarters. </li><li>The company representative receives the NOC.</li><li>The company representative reviews the application through '<a href='https://traffic.rta.ae/trfesrv/public_resources/revamp/common/public_request_service_info.do?SERVICE_CODE=FaFJ0msLer5gKy4AM4kT-Q==&amp;CSRF563njd=Aix396q30Evff6nLyHbHFg==&amp;serviceCode=FaFJ0msLer5gKy4AM4kT-Q==&amp;entityId=MAKc6HBYib17XhuN6HG_Ew==&amp;switchLanguage=FVq6w-b2voyFMS_LI4ejvA==&amp;noCache=CZ7yN02QtoSOACoDHBRFaw==&amp;CSRFd9zpgr=-395v39rb63d5'  target='_blank' rel='noopener noreferrer'>Review Trade Licence Request</a>' Service.</li><li>The company representative pays a fee of 1,000 AED for the NOC to issue the trade licence. </li><li>The company representative signs the agreement at RTA headquarters.<br/></li><li>The company representative submits the cheques required for the contract at RTA headquarters.</li></ol><ul><li><strong>Question 2:</strong> What requirements do companies have to meet to practice the activity of transporting passengers in luxury vehicles? </li></ul><p><strong>Answer 2:</strong></p><ol><li>Provide an 129,600 AED bank guarantee for 30 vehicles.</li><li>Provide a bank guarantee for the contracted number of vehicles (4,320 AED per vehicle).</li><li>Provide a vehicle shelter in Dubai to accommodate at least 30 vehicles.</li><li>Determine the type of vehicle based on the type of agreement after signing the agreement.</li></ol><ul><li><strong>Question 3</strong>: What is the duration of the agreement and the period of operation of the vehicles?</li></ul><p><strong>Answer 3</strong>:</p><ol><li>Agreement validity: 3 years.</li><li>Validity of operating the vehicles: 5 years from the date of manufacture for categories 1 and 3.</li><li>Validity of operating the vehicles: 7 years from the date of manufacture for electric and category 2 vehicles.</li><li>Validity of operating the extended vehicles: 10 years from the date of manufacture.</li></ol><ul><li><strong>Question 4</strong>: What is the monthly franchise fee for the vehicles, that must be paid when the contract is signed?</li></ul><p><strong>Answer 4</strong>:</p><ol><li>The companies must pay 432,000 AED  for the first year for 30 vehicles under contract, and submit 24 cheques in a monthly payment of 1,200 AED for each vehicle as per the contract. </li><li>An additional fee of 1,200 AED applies for each vehicle exceeding the number specified in the contract. </li></ol>" },{"value":"3704591" , "label":"Apply for Adopting a Vehicle Type to Operate in the Field of Transporting Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704590" , "label":"Apply For a Permit to Transport Passengers in Taxis", "classification":"Commercial Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704592" , "label":"Apply for Adopting a Vehicle Type to Operate in the Field of Transporting Passengers in Taxis", "classification":"Commercial Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704593" , "label":"Apply for a Temporary Permit to Transport Passengers from Dubai to Other Emirates or the Opposite (Naqel Service)", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1:</strong> Are buses from other emirates allowed to pick up and drop off passengers from Dubai airports?</li></ul><p><strong>Answer 1:</strong> No, buses are allowed to pick up and drop off passengers inside Dubai (excluding airports) and also in places previously specified on Naqel System by the company. The company has the right to specify 2 locations for each contract.</p><p>Each company also has the right to have 4 contracts, whether for the same company or for different companies.</p><ul><li><strong>Question 2:</strong> What is the fine in case of transporting passengers without a permit?</li></ul><p><strong>Answer 2:</strong> Reference to the UAE Executive Council Decision No. 6 of 2016 on organising the transport of passengers in luxury vehicles in Dubai, the fine of transporting passengers before obtaining a permit from the Public Transport Agency is 5,000 AED.</p><p>Reference to the UAE Executive Council Decision No. 33 of 2011 on organising the transport of passengers in buses in Dubai, the fine of transporting passengers in buses before obtaining a permit is 10,000 AED.</p><ul><li><strong>Question 3:</strong> Are luxury vehicles from other emirates allowed to pick up and drop off passengers at Dubai airports?</li></ul><p><strong>Answer 3:</strong> Yes, if they have a permit and the company must have a prior reservation under the customer's name to transport him from the airport to another emirate.</p><ul><li><strong>Question 4:</strong> Is it required to have a driver's occupational card before or after obtaining the permit?</li></ul><p><strong>Answer 4:</strong> It is required to have a driver's occupational card before applying for the permit.</p><ul><li><strong>Question 5:</strong> What is the procedure if the permit is expired?</li></ul><p><strong>Answer 5:</strong> The company must request a new permit.</p><ul><li><strong>Question 6:</strong> What is the procedure in case of changing the company that was agreed on in the permit?</li></ul><p><strong>Answer 6:</strong> The company can amend the current permit.</p><ul><li><strong>Question 7:</strong> What are the fees for amending the current permit?</li></ul><p><strong>Answer 7:</strong> 120 AED.</p><ul><li><strong>Question 8:</strong> Can the customer apply for a vehicle permit and a driver's occupational permit at the same time?</li></ul><p><strong>Answer 8:</strong> Yes.</p><ul><li><strong>Question 9: </strong>Can a company licensed in another emirate have a contract with companies and entities licensed in the Emirate of Dubai to transport their employees residing in other emirates to Dubai?</li></ul><p><strong>Answer 9: </strong>Companies and entities licensed in the Emirate of Dubai may only have contracts with passengers transport companies that are only licensed in Dubai.</p>" },{"value":"3704228" , "label":"Apply for a Permit to Register a Luxury Vehicle to a Franchise Contract to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1</strong>: How can the customer obtain the service manual?</li></ul><p><strong>Answer 1</strong>: The customer must communicate with RTA through email <a href='mailto:ask@rta.ae' >ask@rta.ae</a>.</p><ul><li><strong>Question 2</strong>: What is an extended vehicle?</li></ul><p><strong>Answer 2</strong>: It is a vehicle that has been modified and extended to be able to accommodate a larger number of passengers. The vehicle is 6.720 m or more.</p><ul><li><strong>Question 3</strong>: What is a Free Zone Contract?</li></ul><p><strong>Answer 3</strong>: It is a contract with a transport company for luxury vehicles that has a licence issued by the Department of Economy and Tourism to transport passengers in luxury vehicles in Dubai, and another Free Zone trade licence to transport passengers in luxury vehicles within the free zone. This contract stipulates the number of vehicles to operate within the free zone and the number of vehicles to operate outside the free zone.</p>" },{"value":"3704229" , "label":"Apply for a Permit to Replace a Luxury Vehicle to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1</strong>: Does the plate reservation transaction allow the company to extend the period of the plate reservation on the replacement permit?</li></ul><p><strong>Answer 1</strong>: No, the plate reservation transaction doesn’t allow to extend the period of reservation.</p><ul><li><strong>Question 2</strong>: What is the initial replacement permit?</li></ul><p><strong>Answer 2</strong>: It is the permit issued with the first removal of a vehicle from the traffic file after completing the registration of the contracted number of vehicles and ends with the expiration of the contract.</p>" },{"value":"3704227" , "label":"Apply for a Permit to Add a Luxury Vehicle to a Franchise Contract to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1:</strong> How can the customer obtain the service manual?</li></ul><p><strong>Answer 1:</strong> The customer can communicate with RTA through email ask@rta.ae.</p>" },{"value":"6018054" , "label":"Apply for a Permit to Register a Used Vehicle to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1:</strong> What is the technical committee inspection?</li></ul><p><strong>Answer 1:</strong> It is the inspection of used vehicles and the exterior of extended/used vehicles to insure their conformity with the quality standards of the luxury vehicles.</p><ul><li><strong>Question 2:</strong> What are the quality standards in the luxury vehicle inspection?</li></ul><p><strong>Answer 2:</strong> The customer can check the quality standards in the luxury vehicle inspection through the company's dashboard (company’s account) on RTA Website, or request them during the registration process of the used vehicle.</p><ul><li><strong>Question 3:</strong> What is a used vehicle?</li></ul><p><strong>Answer 3:</strong> Vehicles imported from any party other than the dealer (import companies – showrooms).</p>" },{"value":"6019199" , "label":"Apply for a Permit to Register an Extended Vehicle to Transport Passengers in Luxury Vehicles", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1:</strong> What is the technical committee inspection?</li></ul><p><strong>Answer 1:</strong> It is the inspection of used vehicles and the exterior of the extended/used vehicles to insure their conformity with the quality standards of the luxury vehicles.</p><ul><li><strong>Question 2:</strong> What is an extended vehicle?</li></ul><p><strong>Answer 2:</strong> It is a vehicle that has been modified and extended to be able to accommodate a larger number of passengers. The vehicle is 6.720 m or more.</p><ul><li><strong>Question 3:</strong> What are the quality standards in the luxury vehicle inspection?</li></ul><p><strong>Answer 3:</strong> The customer can check the quality standards in the luxury vehicle inspection through the company's dashboard (company’s account) on RTA Website, or request them during the registration process of the extended vehicle.</p>" },{"value":"6019269" , "label":"Apply for a Permit to Register a Free Zone Vehicle", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1</strong>: What is a Free Zone Contract?</li></ul><p><strong>Answer 1</strong>: It is a contract with a transport company for luxury vehicles that has a licence issued by the Department of Economy and Tourism to transport passengers in luxury vehicles in Dubai, and another Free Zone trade licence to transport passengers in luxury vehicles within the free zone. This contract stipulates the number of vehicles to operate within the free zone and the number of vehicles to operate outside the free zone.</p>" },{"value":"3704224" , "label":"Apply for an NOC to Hire a Luxury Vehicle Driver", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1:</strong> What does the calculation equation mean?</li></ul><p><strong>Answer 1:</strong> The equation used to calculate the number of drivers approved by the company: Number of drivers approved by the company = Number of vehicles listed on the contract x 2.3.</p><ul><li><strong>Question 2:</strong> What's meant by eligibility?</li></ul><p><strong>Answer 2:</strong> A company that meets all the contractual and financial conditions required for the granting of the franchise to carry out passenger transport activities in luxury vehicles in the Emirate of Dubai (signing of the contract, submission of cheques or an advance payment for the monthly vehicle operating fee, provision of a cash or bank guarantee). </p>" },{"value":"11501901" , "label":"Pay Fines Incurred by Delayed Vehicle Replacement", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1:</strong> What is vehicle brand and type?</li></ul><p><strong>Answer 1:</strong> The vehicle inspection defines the vehicle's category as follows:</p><ul><li><ul><li>Brand: Main Brand (ex: Lexus) and Secondary Brand (ex: LS 460)</li><li>Type: Salon, Station Wagon, Long, etc.</li></ul></li></ul><p><br/></p><ul><li><strong>Question 2:</strong> What is meant by the maximum fine?</li></ul><p><strong>Answer 2:</strong> The system calculates the fine until it reaches the maximum limit of 3,000 AED for luxury vehicles. If the company pays part of the fine, the system deducts the paid amount from the maximum value of the fine.</p><ul><li><strong>Question 3:</strong> What is the rectification period?</li></ul><p><strong>Answer 3:</strong> This is the period given to companies to rectify their situation and remove vehicles that exceed their lifespan from the traffic file. No fine is calculated during this period, which extends from the end of the vehicle’s lifespan to the expiry date of its licence.</p><ul><li><strong>Question 4:</strong> What happens if the customer does not pay the fine?</li></ul><p><strong>Answer 4:</strong> Escalation measures are taken, ranging from blocking some traffic file transactions, to circulation, vehicle impounding by the Police, and confiscation of the driver's licence.</p>" },{"value":"6077669" , "label":"Apply for an NOC to Register Administrative Vehicles", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1: </strong>How can the customer enquire about the service?</li></ul><p><strong>Answer 1: </strong>For enquiries, the customer can contact the competent team in RTA by email at: franchise.services@rta.ae.</p>" },{"value":"9791494" , "label":"Pay Fines Related to Illegal Transport", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1</strong>: When does the customer receive a passenger smuggling fine?</li></ul><p><strong>Answer 1</strong>: Transporting passengers with unlicensed vehicles in the emirate is considered a violation when the customer provides this as a paid service to people he has no social bond with.</p><p>RTA identifies the violation based on its standards and data, according to the procedures stipulated in the Executive Council Resolution regulating the transport of passengers in the emirate of Dubai.</p><p>If there is a social bond between passengers, whether they are friends, relatives or co-workers, the use of a common vehicle to commute to workplaces in the emirate or from the emirate to outside its borders, is not considered to be a violation of transporting passengers in vehicles unlicensed to transport passengers.</p>" },{"value":"9791496" , "label":"Pay Fines Issued Against Franchise and Luxury Transport Companies", "classification":"Commercial Transport" , "faqs":"<ul><li><strong>Question 1</strong>: Is it mandatory to install a tracking system in luxury vehicles that transport vehicles?</li></ul><p><strong>Answer 1</strong>: All luxury vehicles must install RMS approved IVD (In Vehicle Device), and it is stated in the contract between PTA and the luxury vehicle operator.</p>" },{"value":"9791497" , "label":"Pay Fines Issued Against Marine Transport Companies", "classification":"Commercial Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"9791493" , "label":"Pay Fines Related to Bus Transport Companies", "classification":"Commercial Transport" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"17442457" , "label":"Apply for Investment Opportunities", "classification":"Investment" , "faqs":"<ul><li><strong>Question 1</strong>: What is the expected rent price?</li></ul><p><strong>Answer 1</strong>: The price varies according to the commercial space. It also varies by location.</p><ul><li><strong>Question 2</strong>: What is the type of the agreement?</li></ul><p><strong>Answer 2</strong>: It is an investment agreement with RTA.</p><ul><li><strong>Question 3</strong>: What is the estimated period to set up and furnish the outlet?</li></ul><p><strong>Answer 3</strong>: The period is up to 6 months maximum.</p><ul><li><strong>Question 4</strong>: What are the conditions related to the agreement violation? What are the terms and conditions of the agreement?</li></ul><p><strong>Answer 4</strong>: RTA works in accordance with the investment agreement.</p><ul><li><strong>Question 5</strong>: Are there any service fees, maintenance fees or any additional fees? Where does the customer settle them?</li></ul><p><strong>Answer 5</strong>: There is a basic fee, service charges and VAT that the customer is required to settle as part of the investment agreement. All cheques should be submitted to the collection department in RTA.</p><ul><li><strong>Question 6:</strong> What is RTA Invest?</li></ul><p><strong>Answer 6:</strong> RTA invest is a webpage where RTA publishes the details of all upcoming and ongoing investment opportunities related to retail store leases at RTA premises, Public Private Partnership projects, advertisement leases, etc.</p><ul><li><strong>Question 7:</strong> Can the customer suggest an investment idea on RTA Invest?</li></ul><p><strong>Answer 7:</strong> Registered users can submit their suggestions from their dashboard. Investment Relations and Services section reviews and responds to them.</p><ul><li><strong>Question 8:</strong> Can the customer raise queries on opportunities listed on RTA invest?</li></ul><p><strong>Answer 8:</strong> The customer can submit his queries about the opportunities listed in RTA Invest by sending a message through the opportunity link, or an email to Investment Relations and Services section Investor.support@rta.ae, or through any other mean specified in the tender documents.</p><ul><li><strong>Question 9:</strong> How can the customer lease a shop from RTA Invest?</li></ul><p><strong>Answer 9:</strong> Details related to leasing shops are available under the Retail Opportunities section. Customers specify their preferred location and follow the instructions provided on the page to fill the lease application.</p><ul><li><strong>Question 10:</strong> How does the customer know if he’s eligible for an opportunity listed in RTA Invest?</li></ul><p><strong>Answer 10:</strong> Eligibility requirements are specified in every opportunity. For further clarifications, the customer can contact the Investment Relations and Services section or send an email to Investor.support@rta.ae.</p>" },{"value":"3704582" , "label":"Apply for a Short Term Bus Rental", "classification":"Investment" , "faqs":"<ul><li><strong>Question 1</strong>: How can the customer have more details about this service?</li></ul><p><strong>Answer 1</strong>: The customer can check  <a href='https://www.rta.ae/wps/portal/rta/ae/public-transport/tajeer/about-tajeer?lang=en'  target='_blank' rel='noopener noreferrer'>Tajeer</a> page on RTA Website or contact the Call Centre on 8009090.</p><ul><li><strong>Question 2</strong>: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?</li></ul><p><strong>Answer 2:</strong> For more info about the lost and found items, the customer must contact the Transportation Security Police Call Centre 908.</p><p>If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the 'transportation security' findings office at the Rashidiya bus station.</p><ul><li><strong>Question 3: </strong>Will the customer receive a notification when the application is under process?</li></ul><p><strong>Answer 3:</strong> Yes, the customer will receive a notification by email and SMS when the application is under process.</p><ul><li><strong>Question 4: </strong>Can the customer check the type and capacity of the buses?</li></ul><p><strong>Answer 4:</strong> Yes, the customer can check the bus type and capacity while applying for the service.</p><ul><li><strong>Question 5: </strong>Does the customer have the option of reviewing the application through the call centre?</li></ul><p><strong>Answer 5:</strong> No, there is no option to review the application through the call centre, but the customer who applied can check the status of the application from the dashboard.</p><ul><li><strong>Question 6: </strong>Can the customer modify the permit after applying?</li></ul><p><strong>Answer 6:</strong> There is no option to modify the permit, the customer needs to cancel it and apply again.</p><ul><li><strong>Question 7: </strong>Can the customer change the mobile number and email address that are automatically filled when completing the application form?</li></ul><p><strong>Answer 7:</strong> The mobile number or email address must be changed in the customer profile on the website, from <strong>Manage my account</strong>, and this will be reflected in the permit application. </p>" },{"value":"17921835" , "label":"Request a Permit to Operate or Maintain an Abra", "classification":"Investment" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"11454266" , "label":"Apply for Renting Vessel Lifts to Lift/Drop Marine Vessels", "classification":"Investment" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"11454272" , "label":"Apply for Renting a Dry Berth for Private Boats", "classification":"Investment" , "faqs":"<ul><li><strong>Question 1:</strong> Does RTA provide any shades for boats?</li></ul><p><strong>Answer 1</strong>: No, RTA provides only wood holders, but customers can get shades for their boats.</p><ul><li><strong>Question 2</strong>: What are the measures taken if the company caused damage to the service location?</li></ul><p><strong>Answer 2</strong>: A fine will be issued against the company if it caused any damage to the location.</p>" },{"value":"12096765" , "label":"Marine Jetty Short Rental", "classification":"Investment" , "faqs":"<ul><li><strong>Question 1:</strong> How can the customer submit a complaint?</li></ul><p><strong>Answer 1:</strong> The customer must call 8009090 and give the following information to file his complaint: a brief explanation of the issue, the time and date it happened, the area of operation/station and the name of the personnel subject of the complaint (if applicable).</p>" },{"value":"9791499" , "label":"Pay Fines Related to Advertising Billboards", "classification":"Investment" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704530" , "label":"Apply for an information NOC related to Utilities and Facilities within the Right of Way", "classification":"NOCs for Infrastructure Works" , "faqs":"<ul><li>To check the frequently asked questions related to this service, the customer can visit <a href='https://noc.rta.ae/RTAeNOC/Webpages/common/InformationalLinks/FAQs.aspx'  target='_blank' rel='noopener noreferrer'>RTA Website</a>.</li></ul>" },{"value":"3704531" , "label":"Apply for a Construction NOC for Infrastructure Work", "classification":"NOCs for Infrastructure Works" , "faqs":"<ul><li>To check the frequently asked questions related to this service, the customer must visit <a href='https://noc.rta.ae/RTAeNOC/Webpages/common/InformationalLinks/FAQs.aspx'  target='_blank' rel='noopener noreferrer'>RTA Website</a>.</li></ul>" },{"value":"3704532" , "label":"Apply for an NOC for Trial Trenches", "classification":"NOCs for Infrastructure Works" , "faqs":"<ul><li>To check the frequently asked questions related to this service, the customer can visit the <a href='https://noc.rta.ae/RTAeNOC/Webpages/common/InformationalLinks/FAQs.aspx'  target='_blank' rel='noopener noreferrer'>RTA Website</a>.</li></ul>" },{"value":"3704533" , "label":"Apply for an NOC for other Infrastructure Works of Special Nature", "classification":"NOCs for Infrastructure Works" , "faqs":"<ul><li>To check the frequently asked questions related to this service, the customer can visit <a href='https://noc.rta.ae/RTAeNOC/Webpages/common/InformationalLinks/FAQs.aspx'  target='_blank' rel='noopener noreferrer'>RTA Website</a>.</li></ul>" },{"value":"3704535" , "label":"Apply for an NOC for the Design of Infrastructure Works", "classification":"NOCs for Infrastructure Works" , "faqs":"<ul><li>To check the frequently asked questions related to this service, the customer can visit <a href='https://noc.rta.ae/RTAeNOC/Webpages/common/InformationalLinks/FAQs.aspx'  target='_blank' rel='noopener noreferrer'>RTA Website</a>.</li></ul>" },{"value":"8390021" , "label":"Apply for an NOC for works within the Rail Right-of-Way", "classification":"NOCs for Infrastructure Works" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"8390022" , "label":"Apply for Renewing an NOC for works within the Rail Right-of-Way", "classification":"NOCs for Infrastructure Works" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704573" , "label":"Apply for a Supplementary Signs Installation Permit", "classification":"Traffic Services" , "faqs":"<ul><li><strong>Question 1</strong>: If the customer wants to cancel his application while it is still valid, will he get a refund?</li></ul><p><strong>Answer 1</strong>: No, no refund is allowed for this service.</p><ul><li><strong>Question 2</strong>: Is the supplementary signboard design imposed by RTA, or can the customer apply his own design?</li></ul><p><strong>Answer 2</strong>: The supplementary signboard design follows RTA design manual and standards.</p><ul><li><strong>Question 3</strong>: Is there a specific size for the signboard?</li></ul><p><strong>Answer 3</strong>: The signboard size is decided based on the road speed, and the number of words based on DTCD manual.</p><ul><li><strong>Question 4</strong>: Is the permit auto-renewed?</li></ul><p><strong>Answer 4</strong>: No, the customer must apply for renewal.</p><ul><li><strong>Question 5</strong>: What are the fees for cancelling the signs?</li></ul><p><strong>Answer 5</strong>: The signs cancellation is free of charge.</p>" },{"value":"3704572" , "label":"Apply for Numbering Houses and Buildings", "classification":"Traffic Services" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704576" , "label":"Apply for Studying Traffic Calming Measures", "classification":"Traffic Services" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704551" , "label":"Apply for a Mobility Permit for Over-Weight and Over-Dimension Vehicles", "classification":"Traffic Services" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704553" , "label":"Apply for Mobility Permit for Heavy Construction Vehicles", "classification":"Traffic Services" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704554" , "label":"Apply for a Mobility Permit for Heavy Vehicles in Banned Times and Roads", "classification":"Traffic Services" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704577" , "label":"Apply for Providing a Temporary Road", "classification":"Traffic Services" , "faqs":"<ul><li><strong>Question 1</strong>: What's an NOC?</li></ul><p><strong>Answer 1</strong>: The NOC is a certificate submitted by the contractor to the concerned service authorities to get their approval.</p>" },{"value":"3704543" , "label":"Apply for a Major Roads Diversion Permit", "classification":"Right of Way" , "faqs":"<p><strong>Question 1: </strong>How can the customer request a deposit refund?</p><ul><li><strong>Answer 1:</strong> After the permit expires, the customer can request a deposit refund through the website, by following the steps below:<ol><li>The customer logs in using his username and password.</li><li>The customer clicks <strong>Deposit Refund Request.</strong></li><li>The customer clicks <strong>Apply for Deposit Refund.</strong></li><li>The customer enters the ROWPS application number and fills in the required information.</li><li>The customer submits the request.</li></ol></li></ul>" },{"value":"3704544" , "label":"Apply for a Minor Roads Diversion Permit", "classification":"Right of Way" , "faqs":"<p><strong>Question 1: </strong>How can the customer request a deposit refund?</p><ul><li><strong>Answer 1:</strong> After the permit expires, the customer can request a deposit refund through the website, by following the steps below:<ol><li>The customer logs in using his username and password.</li><li>The customer clicks <strong>Deposit Refund Request.</strong></li><li>The customer clicks <strong>Apply for Deposit Refund.</strong></li><li>The customer enters the ROWPS application number and fills in the required information.</li><li>The customer submits the request.</li></ol></li></ul>" },{"value":"3704545" , "label":"Apply for a Dewatering Lines Protection Permit", "classification":"Right of Way" , "faqs":"<p><strong>Question 1: </strong>How can the customer request a deposit refund?</p><ul><li><strong>Answer 1:</strong> After the permit expires, the customer can request a deposit refund through the website, by following the steps below:<ol><li>The customer logs in using his username and password.</li><li>The customer clicks <strong>Deposit Refund Request.</strong></li><li>The customer clicks <strong>Apply for Deposit Refund.</strong></li><li>The customer enters the ROWPS application number and fills in the required information.</li><li>The customer submits the request.</li></ol></li></ul>" },{"value":"3704546" , "label":"Apply for Building Construction or Demolition Permit", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704547" , "label":"Apply for an External Pavement Construction or Modification Permit", "classification":"Right of Way" , "faqs":"<p><strong>Question 1: </strong>How can the customer request a deposit refund?</p><ul><li><strong>Answer 1:</strong> After the permit expires, the customer can request a deposit refund through the website, by following the steps below:<ol><li>The customer logs in using his username and password.</li><li>The customer clicks <strong>Deposit Refund Request.</strong></li><li>The customer clicks <strong>Apply for Deposit Refund.</strong></li><li>The customer enters the ROWPS application number and fills in the required information.</li><li>The customer submits the request.</li></ol></li></ul>" },{"value":"3704548" , "label":"Apply for a Permit to Utilise Part of The Right-of-Way", "classification":"Right of Way" , "faqs":"<p><strong>Question 1: </strong>How can the customer request a deposit refund?</p><ul><li><strong>Answer 1:</strong> After the permit expires, the customer can request a deposit refund through the website, by following the steps below:<ol><li>The customer logs in using his username and password.</li><li>The customer clicks <strong>Deposit Refund Request.</strong></li><li>The customer clicks <strong>Apply for Deposit Refund.</strong></li><li>The customer enters the ROWPS application number and fills in the required information.</li><li>The customer submits the request.</li></ol></li></ul>" },{"value":"3704550" , "label":"Apply for a Temporary Access Permit for Building Construction Sites", "classification":"Right of Way" , "faqs":"<p><strong>Question 1: </strong>How can the customer request a deposit refund?</p><ul><li><strong>Answer 1:</strong> After the permit expires, the customer can request a deposit refund through the website, by following the steps below:<ol><li>The customer logs in using his username and password.</li><li>The customer clicks <strong>Deposit Refund Request.</strong></li><li>The customer clicks <strong>Apply for Deposit Refund.</strong></li><li>The customer enters the ROWPS application number and fills in the required information.</li><li>The customer submits the request.</li></ol></li></ul>" },{"value":"3704552" , "label":"Apply for a Road Closure Permit for a Public Event", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704556" , "label":"Apply For a Traffic Counts Permit", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704558" , "label":"Apply for Access Permit for Private Paid Parking Plots", "classification":"Right of Way" , "faqs":"<ul><li><strong>Question 1: </strong>Can the customer apply for the renewal of the 'Access Permit for Private Paid Parking Plots' before it expires?</li></ul><p><strong>Answer 1: </strong>The customer can apply to renew the permit 10 days before its expiry to avoid delays. The new permit will become valid on the day following the expiry of the current permit.</p>" },{"value":"3704559" , "label":"Apply for Access Design Study", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"6029615" , "label":"Apply for a Permit for Right of Way Services for Public - Wedding and Condolences Tents", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"7111020" , "label":"Apply for a Temporary Fence for Construction Sites", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"11547092" , "label":"Apply for a Permit for Right of Way Services for the Public - Footpath Modification and Hatching and Painting Roads", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"3704538" , "label":"Apply for Gate Level Service", "classification":"Right of Way" , "faqs":"<ul><li><strong>Question 1:</strong> How to amend an already approved gate level?</li></ul><p><strong>Answer 1: </strong>The customer must apply for an approval to amend the gate level, describing the reason for the requested amendment and attaching the supporting documents (such as revised setting out layouts, site photos and survey, etc.), or contact RTA Customer Service.</p><ul><li><strong>Question 2:</strong> Why does the customer receive the gate level approval notification via email with no approval copy attached?</li></ul><p><strong>Answer 2:</strong> RTA does not send a copy of the gate level approval in the notification emails. The customer can download it from the same page of the website where he applied. If the approval copy was not found on the related page, the customer can contact RTA Customer Service.</p><ul><li><strong>Question 3:</strong> What to do if the copy of the gate level approval included a mistake?</li></ul><p><strong>Answer 3:</strong> The customer may apply again describing the issue he faced, or contact RTA Customer Service.</p><ul><li><strong>Question 4:</strong> How to obtain levels for the boundary wall of a plot?</li></ul><p><strong>Answer 4:</strong> When the customer applies for the gate level approval, levels of all corners of the plot or building are issued, which is enough to build the boundary wall. For plots with huge sizes such as farmhouses, RTA issues the proposed boundary wall levels at 20-30m interval.</p><ul><li><strong>Question 5:</strong> What to do if the utility manhole is either higher than or in front of the gate of a building?</li></ul><p><strong>Answer 5:</strong> If the constructed level of a building’s gate is as per RTA’s approved level, the customer should contact other concerned authority like DEWA, or Etisalat, or Du, etc.</p><ul><li><strong>Question 6:</strong> What does it mean if the customer received a rejection notification saying, “The design is not yet ready”?</li></ul><p><strong>Answer 6:</strong> This means that the road design for a newly planned area is not finalised to release the gate levels. The customer may follow up with RTA Customer Service for updates.</p>" },{"value":"3704528" , "label":"Information about Unlocking or Releasing Impounded Vehicles", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs.</p>" },{"value":"9791500" , "label":"Pay Fines Related to the Right of Way", "classification":"Right of Way" , "faqs":"<ul><li><strong>Question 1:</strong> How can the customer enquire about the details of the fines?</li></ul><p><strong>Answer 1:</strong> The customer sends an email to ROW_Inspection@rta.ae.</p><ul><li><strong>Question 2:</strong> How can the customer dispute the fine?</li></ul><p><strong>Answer 2:</strong> The customer sends an official letter from the company addressed to the Traffic Department to Murasalat@rta.ae explaining the reasons for disputing with a copy of the fine.</p>" },{"value":"3704540" , "label":"Apply for a Right-of-Way Landscape Permit", "classification":"Right of Way" , "faqs":"<ul><li><strong>Question 1</strong>: Is the customer allowed to place flower pots?</li></ul><p><strong>Answer 1</strong>: Yes, as long as these pots do not hinder the pedestrian path and do not affect the traffic safety.</p><ul><li><strong>Question 2</strong>: Is the customer allowed to plant palm trees and other trees in accordance with this permit?</li></ul><p><strong>Answer 2</strong>: No, the customer is not allowed to plant the above-mentioned trees.</p><ul><li><strong>Question 3:</strong> Is it possible to connect a treated water network?</li></ul><p><strong>Answer 3:</strong> Yes, after communicating with Dubai Municipality and obtaining the necessary approvals from the Agriculture and Irrigation Department.</p>" },{"value":"3704514" , "label":"Apply for a Permit to Utilise Pavements for Commercial Promotions", "classification":"Right of Way" , "faqs":"<p>This service has no FAQs. </p>" },{"value":"3704562" , "label":"Apply for a Permit to Utilise Pavements by Restaurants and Coffee Shops", "classification":"Right of Way" , "faqs":"<ul><li><strong>Question 1:</strong> What's the process if the customer wants to instal a snack display counter on the pavement?</li></ul><p><strong>Answer 1:</strong> The customer must apply for a permit to utilise pavements by restaurants and coffee shops and submit the request under the vending machine option.</p><ul><li><strong>Question 2:</strong> If the customer has an expired permit to utilise pavements by restaurants and coffee shops and has already paid the insurance amount, can he apply again with the same insurance?</li></ul><p><strong>Answer 2:</strong> Yes, he can. If the system asks the customer to pay the insurance amount again, the customer must visit the Customer Happiness Centre in Umm Ramool.</p>" }]