Roads & Transport Authority - Service Details

• nol Pay (Apple Store, Android, Huawei)

• Ticket Vending Machines

• Ticket Office Machines

Through Ticket Office Machines

1. The customer heads to any Ticket Office at the Metro station.
2. The customer provides the nol card to the station agent and requests to upload the required Travel Pass.
3. The customer settles the Travel Pass value.
4. The station agent uploads and activates the requested Travel Pass.
5. The Travel Pass is activated immediately.

Through Ticket Vending Machines

1. The customer heads to any Ticket Vending Machine.
2. The customer places the nol card on the nol card reader.
3. The customer selects the required Travel Pass.
4. The customer pays the Travel Pass value.
5. The Travel Pass is activated immediately from the Ticket Vending Machine.

Through nol Pay Application

1. The customer downloads and open the nol Pay application using his UAE Pass.
2. The customer clicks on Purchase Travel Pass
3. The customer places the nol card on the NFC area.
4. The customer clicks on Purchase Travel Pass.
5. The customer selects the required Travel Pass.
6. The customer pays the Travel Pass value by credit or debit card or nol card balance.
7. The customer places and holds the card again on the NFC area after the payment is successfully completed.
8. The Travel Pass is activated immediately.

• nol pay: Instantly
• Ticket Office Machines: 3 minutes
• Ticket Vending Machines: Instantly.

• nol Red Tickets: 1 day
• Anonymous nol silver/gold cards: 7 days
• Registered or Personalised nol cards: 30 days, 90 days, or 365 days.

nol card with an activated Travel Pass

• When purchasing the Travel Pass using nol Pay, the customer must tap and hold the card on the NFC area, after the payment is successfully completed.
• Anonymous nol card holders are not eligible to purchase a 30,90 and 365 day Travel Pass; they’re only eligible for a 7 day pass.
• Red tickets can only be reloadable with a maximum of 5 daily passes.
• The Travel Pass can only be used within Dubai.
• When uploading a pass on nol card or nol red ticket, the customer must specify his intended area of travel because the pass will be limited to the designated area(s).
• If the customer travels outside the validity zone, regular travel fees apply.
• 30,90 and 365 day Travel Passes are renewable 5 days before and after their expiry.
• The 7 day pass should be renewed 3 days before its expiry.
• Holders of all types of Travel Passes cannot refund the fees of the trip taken when RTA public transport means are for free, and this free day will not be added to the validity of their daily pass.
• The customer can use the Travel Pass only in the Metro, Tram and Buses, except for buses across cities and seasonal buses.
• The customer can't use nol card monthly passes for bus route 110 which operates between Al Safa Bus Terminus and Al Quoz Creative Zone. The bus is considered an intercity bus and operates with a flat rate of 2 AED.
• Physical nol card holders can benefit from some services through nol Pay application:
  • Checking the card info
  • Travel Pass Purchase
  • nol card top-up
  • nol card balance refund (replace a lost or damaged nol card service)