Service FAQs
View our most frequently asked questions
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Contact Us
If you have any questions, don’t hesitate to ask us
Contact Information
Call Centre agents 24/7: 800 90 90
Overseas callers 24/7: +971 4 605 1414
Tel: +971 4 284 4444
Monday to Thursday 07:30 AM to 03:30 PM
Friday 08:00 AM to 12:30 PM
Fax +971 4 206 5555
Find Us
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Social Media FAQs
See trending questions that you have submitted to us on social media and the recent updates to our FAQs list.
Are the happiness centres operating now?
All Customer Happiness centres are operating according to the normal work schedule from 8 AM until 7:30 PM and in Al Aweer centre from 8 AM to 8:30 PM.
Do I need to test my vehicle now to renew the registration ?
Yes, it's mandatory now to test the vehicle to proceed with the renewal process.
How can I get the buses schedule in Dubai ?
You can get it through "S'hail" application, download it through:https://www.rta.ae/wps/portal/rta/ae/home/smart-apps
I'm searching for a unique plate number for my vehicle, how can I check that?
Please note that you can check the available special plate numbers through our website, for more details, please visit the following link: https://traffic.rta.ae/trfesrv/public_resources/spl/public_special_plate_inquiry.do;jsessionid=ON1lnBhtvjQ-mrugYgNT2EtM2B_lsgbOsclq8L21uihzPeKFvFuB!-1107524216
Is it mandatory now to do the eye test, to renew my driving licence ?
Yes, it's mandatory.
What are the Metro operating hours?
To view the metro operating hours, you can click on the following link: https://www.rta.ae/wps/portal/rta/ae/public-transport/timetable?lang=en#DubaiMetro