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About the tram

Dubai Tram is one of the safest modes of public transport in the world, designed to be an essential part of Dubai transport network. The tram service links Dubai Metro and the Palm Monorail and runs along Al Sufouh Road and Jumeirah Beach Road.

Train Structure

A Dubai Metro train comprises of various types of cabins, designated for different types of commuters, which include nol gold card holders cabin, designated group of cabins for women and children and general cabins.

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Gold Class

Private cabins for gold class tickets holder only, that have wide leather seats and panoramic views

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Women & Children

There are cabins designated for only women and children commuters.

Facilities & Equipment

Here is all the information you need to know about the facilities and equipment while you are on-board the Metro.

Wi-fi on the move

Wi-fi on the move

Wi-Fi access throughout the Metro network.Complete mobile phone coverage across the entire network.

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3000+ CCTVs

Over 3000 CCTVs in trains and stations to monitor any security infringements on the trains.

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Dedicated Metro Police

Dedicated Metro Police force to enforce rules

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Emergency Call Box

Emergency Call Box (ECB) available in each train and station.

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Radio Link

Integrated radio system between the Metro and emergency services.


Convenience for the commuters has always been a prime focus of the Dubai Metro service, and in that regard, below are the accessibility services that are available for the metro users:

Tactile Guidance Path

Tactile Guidance Path

Contrasting tactile guidance path for those with difficulty in seeing.

Platform Alerts

Platform Alerts

Platform alerts such as audible beeps when doors open and close and corresponding flashing light signals.

Wheelchair Access

Wheelchair Access

Dedicated spaces for wheelchair users on all trains.

Lift Access icon

Lift Access

Lift access available to all metro station levels.

Informative Displays

Informative Displays

Information displayed on screens throughout trains and stations.

Rules & Code of Conduct

  • 1

    Please don't push

  • 2

    Please respect personal space

  • 3

    Please move along the platform

  • 4

    Please give way to other people

  • 5

    Please move down into the cabins

  • 6

    Please allow passengers to get off the train before you get on

Baggage Policy

2Suitcases permitted per passenger

1 x Large Suitcase

Dimensions should not exceed
81cm x 58cm x 30cm

1 x Small Suitcase

Dimensions should not exceed
55cm x 38cm x 20cm

All luggage must be stowed in the dedicated luggage area, which can be found in each cabin.

Rules and fines
AED 200
  • Using Public Transport and Public Transport Facilities and Services, or entry into/exit from areas where fare is applicable, without payment of the applicable fare.
  • Failure to present the Unified Card upon request.
  • Using a card designated for others.
  • Using an expired card.
  • Using an invalid card.
  • Selling nol cards without prior permission from the Authority.
AED 500
  • Using Counterfeit card.
AED 100
  • Entry into restricted areas inside Public Transport and Public Transport Facilities and Services in violation of posted warning signs and boards.
  • Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services.
  • Putting feet on seats.
AED 200
  • Selling or promoting, in any way goods and commodities inside Public Transport and Public Transport Facilities.
  • Failure to comply with the instructions of the inspectors or authorised personnel of the Authority or obstructing the performance of their duties.
  • Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.
AED 100
  • Causing a disturbance or inconvenience in any way to users of Public Transport and Public Facilities and Services.
  • Accessing or sitting in areas designated for specific categories.
  • Eating and Drinking in areas where eating and drinking are not allowed.
AED 300
  • Sleeping in passenger shelters or any place where sleeping is prohibited.
AED 2000
  • Damaging, vandalising or destroying equipment or seats on Public Transport and Public Transport Facilities and Services.
AED 100 per day & Up to 1000
  • Parking vehicles in areas designated for metro users for a period exceeding the permitted period.
AED 100
  • Bringing animals into Public Transport and Public Transport Facilities and Services, except guide dogs for blind persons.
AED 200
  • Spitting, littering, or performing any act that would compromise the cleanness of Public Transport and Public Transport Facilities and Services.
  • Smoking inside Public Transport and Public Transport Facilities and Services.
AED 100
  • Misusing lifts or escalators.
  • Boarding the Public Transport Facilities and Services by climbing or jumping.
  • Opening the doors or attempting to access or leave Public Transport while it is moving between stations and stops.
  • Carrying or using materials or equipment that may cause inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety.
AED 200
  • Causing any distraction or obstruction to driver of Public Transport Facilities and Services while he is driving.
AED 500
  • Carrying Alcoholic beverages inside Public Transport and Public Transport Facilities and Services.
AED 1000
  • Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside Public Transport and Public Transport Facilities and Services.
AED 2000
  • Using any security or safety device or tool, including emergency exits where it is not necessary.
Unaccompanied Minors Policy:
  • Below 8 years: It is recommended to use public transportation accompanied with adults.
  • Between 8 to 11 years: a permit to be issued by their parents except for inter-city busses.
  • From 12 years and above: It is permitted to travel on public transportation without the company of adults.

Metro Projects

Route 2020, Journey into the future

It's the beginning of an exciting journey; a new route leading straight into Dubai's future in all its uniqueness and glory, marking its exemplary presence both regionally and internationally.

This architectural masterpiece lives up to our upcoming, globally anticipated event by bridging destinations seamlessly through 7 new stations, starting at Jabal Ali and extending all the way to the EXPO 2020 Dubai Station.

The future shines bright for Dubai as we connect people to their destinations, whether it's homes, offices or landmarks in our wonderful city of diverse culture and ever-evolving landscapes.

RTA mobile apps

RTA strives to make you happy. It aims to support Dubai’s transformation into a smart city and foster its strategic goals. To achieve that, RTA provides a fast and easy access to its services via smart applications designed to meet your needs.

See more RTA apps

Engage with Us

We are here for you. Do not hesitate to communicate with us via the following channels:

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