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View our most frequently asked questions
If you have any questions, don’t hesitate to ask us
Call Centre agents 24/7: 800 90 90
Overseas callers 24/7: +971 4 605 1414
Tel: +971 4 284 4444
Monday to Thursday 07:30 AM to 03:30 PM
Friday 08:00 AM to 12:30 PM
Fax +971 4 206 5555
We are here for you. Do not hesitate to communicate with us via the following channels:
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Social Media FAQs
See trending questions that you have submitted to us on social media and the recent updates to our FAQ list
Are the happiness centers operating now?
All Customer Happiness Centres are operating according to the normal work schedule from 8 AM until 7:30 PM and in Al Aweer centre from 8 AM to 8:30 PM.
Can I transfer my Salik account balance to a friend or relative or claim my Salik account balance?
Recharged balance in Salik accounts is not refundable nor transferable. The balance will remain in the account for up to 5 years, after which it will be forfeited.
Do I need to test my vehicle now to renew the registration ?
Yes, it's mandatory now to test the vehicle to proceed with the renewal process.
How can I get the buses schedule in Dubai ?
You can get it through "S'hail" application, download it through:https://www.rta.ae/wps/portal/rta/ae/home/smart-apps
I'm searching for a unique plate number for my vehicle, how can I check that?
Please note that you can check the available special plate numbers through our website, for more details, please visit the following link: https://traffic.rta.ae/trfesrv/public_resources/spl/public_special_plate_inquiry.do;jsessionid=ON1lnBhtvjQ-mrugYgNT2EtM2B_lsgbOsclq8L21uihzPeKFvFuB!-1107524216
Is it mandatory now to do the eye test, to renew my driving license?
Yes, it's mandatory now, the last date to renew your license online without conducting eye test was 30th of June.
What are the Metro operating hours now?
Metro operating hours are now back to normal, for more details visit the following link: https://www.rta.ae/wps/portal/rta/ae/public-transport/timetable?lang=en#DubaiMetro
What happens if I don’t have enough balance in my account when I pass through a Salik toll gate?
If you pass through the toll gate with insufficient balance in your account, you have a grace period of five (5) working days from the trip date to recharge your account. Failure to do that will result in a fine of AED 50 per day after the grace period is over.