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Transport Using the Metro

Dubai Metro is a driverless modern fully automated rail system with red and green lines.Each line passes through a number of stations that are designed by the best architects and artists.The stations have a variety of features for customers including retail outlets, Wi-Fi internet, ATM machines and other services for People of Determination. All services are linked to a wide network of other means of transport such as buses, taxis, and water buses.The Metro passes through these stations.

Eligibility
Individual customers of all ages are eligible to use the Metro.
Required documents
  1. nol card
Service fees
  • Journey fees
  • nol card fees (if the customer is purchasing the card for the first time).

Note: The fee of the card differs according to its type.
Process time
  • Instantly (to purchase the card or top-up the card balance).
Metro Stations
Process
  1. The customer purchases a nol card (if he does not have a card).
  2. If the card balance is not sufficient, the customer tops up the balance (a minimum balance of 7.5 AED) to use the Metro.
Average waiting time
  • Between 2 and 6 minutes.
Validity

This service has no validity.
What you will get

Using Dubai Metro.
Terms and conditions
  • In order to ensure that Dubai Metro is used safely and securely, the violations and fines schedule is applied (displayed on the signage boards in stations). Inspectors patrol in Metro stations and cabins to make sure customers are properly using the provided service.
  • For more details, the customer can check RTA Website, and RTA Apps (RTA Dubai or S’hail).
  • Working hours might change according to holidays and special events.
  • Unaccompanied minor policy:
    • Below 8: not recommended to use public transport unless accompanied by adults.
    • Between 8-11: the permit must be issued by one of the parents to allow the child to travel alone.
    • 12 and above: allowed to use public transport without being accompanied by adults.
FAQs
  • Question 1: What is the procedure if the customer loses his belongings in the Metro?

Answer 1: The customer must check with the police officer at any Metro station. The officer coordinates with the other stations to check if the lost item was found.

All found items are handed over to the police officer in the station who will give them to the security office of Dubai Police at Burjuman Metro Station (found items will not be kept in Metro stations).

Found items can be collected from the security office located at Burjuman Metro Station (exit No. 1), between 7am and 11pm on weekdays (Mon-Fri) and between 1pm and 12am on weekends (Sat-Sun).

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