- Question 1: How can the customer check the schedule of the trips?
Answer 1: The customer can check the trips schedule by visiting RTA website, or S’hail App, or by contacting S'hail Call Centre on 600500605, He can also send an SMS to 5223 with the bus stop number to get the latest updates on the departure trips at the designated bus stop.
- Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?
Answer 2: For more info about the lost and found items, the customer must contact the Transportation Security Police Call Center 908.
If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the "transportation security" findings office at the Rashidiya bus station.
