Roads & Transport Authority - Service Details

• RTA Website

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Kifaf

Through Website

1. The customer logs in to RTA website.
2. The customer selects Apply for a Limited Public Parking Permit for a Governmental Entity service.
3. The customer fills the details and uploads the required documents.
4. The customer receives the response (approval/rejection) through SMS within 2 working days.
5. In case of approval, the customer receives the permit through email.

Through Customer Happiness Centres

1. The customer submits the required documents at the centre.
2. The customer receives the response (approval/rejection) through SMS within 2 working days.
3. In case of approval, the customer receives the permit through email.

• Website: instantly
• Customer Happiness Centres: 5 minutes.

• One year renewable based on the same conditions and procedures unless the concerned department judges best for the public interest to cancel the permits.

Limited public parking permit for a governmental entity

• The number of permits should not exceed 10% of the total number of public parking spaces available around the governmental entity’s premises within a radius of 500m, taking into consideration the occupancy rate of the public parking spaces in the area, the reasons for the permit request, and the number of permits issued for other governmental entities in the area.
• The Parking Department approval or rejection of the application and the number of the permits issued, in case of approval, for the applying governmental entity is considered final.
• The permit is valid to be used only during the working hours of the governmental entity.
• The permit is not valid for reserved parking spaces.