Manage nol Card

Apply for a Personal nol card (blue card) or register your anonymous Silver or Gold card to access all nol services. You can replace or renew your card, top up the balance, add or renew a Travel Pass, or purchase a QR Ticket, a Combined QR Ticket with Etihad Rail, a Red Ticket, or an Anonymous nol card. The Personal nol card offers the same features as the Silver and Gold cards, with category-based concessions for Adults, Senior Emiratis and Residents, People of Determination, and Students. You can also manage your family members' cards by linking them to your account.

Select the service you want

QR Ticket

Output

Single-trip digital QR Ticket, valid for 90 days from the day of issuance and expiring once used, or a 1-Day Pass digital QR Ticket, valid for 90 days from the day of issuance and for 1 day once used, or a paper QR Ticket (Single-trip ticket), valid until 11:59pm on the day of purchase

Ways to Apply

RTA Smart Apps
  • RTA Smart Apps
  • Ticket Vending Machines
  • Ticket Office Machines

Channels

Steps

  1. Log in using your username and password, or your UAE Pass, or continue as a guest.
  2. Select the QR Ticket type (Single Trip or 1-Day Pass).
  3. Select Travel by Zone or Destination .
  4. Select the number of Single Trip tickets or or 1-Day Passes required.
  5. Select the travel class (Regular or Gold).
  6. Complete the payment.
  7. Your QR Ticket will be issued instantly in the app and will be ready to use.

Service Time

Instantly

Channels

Steps

  1. Select the language.
  2. Select Single Trip QR Ticket . If a list of nol cards and QR Tickets appears, select QR Ticket first.
  3. Select the travel class (Regular or Gold).
  4. Select your destination on the map, search by station name, or select the number of zones.
  5. Select the number of tickets required, from 1 to 10, with 1 ticket per passenger.
  6. Review the details.
  7. Select the payment method and pay the fees.
  8. Your QR Ticket will be issued instantly and can be printed.

Service Time

Instantly

Channels

Steps

  1. Head to one of the approved Ticket Office Machines.
  2. Ask the station agent for a QR Ticket and provide the required details.
  3. Pay the fees.
  4. Receive the Static QR Ticket instantly.

Service Time

Instantly

Important to Know

You Should Know

  1. You can obtain a digital QR Ticket through nol Pay and S'hail apps. The digital QR Ticket refreshes automatically and can’t be downloaded.
  2. To purchase a digital QR Ticket, start by selecting the zone (1 zone, 2 adjacent zones, or all zones) or by selecting the starting point and destination.
  3. The digital QR Ticket is valid for 90 days from the date of purchase if unused. Once used on public transport, it remains valid until the end of the same day.
  4. If you purchase multiple digital QR Tickets, click Next to display the next QR code after the previous ticket has been used.
  5. Single Trip tickets are available for 1 zone, adjacent zones, or all zones, while the 1-Day Pass is valid for all zones by default.
  6. A Single Trip ticket allows up to 10 trips, while a 1-Day Pass allows up to 5 trips.
  7. Unused QR Tickets can be refunded at stations by showing the QR code if you don't wish to replace them. An AED 2 fee applies to each refund.
  8. You can purchase the Static QR Ticket (Single Trip ticket) from a Ticket Vending Machine or Ticket Office Machine, in Tram stations, and selected Metro and bus stations.
  9. The Static Single Trip ticket expires at 11:59pm on the day of purchase.
  10. If you use a Static QR Ticket (paper) you purchase from a Ticket Vending Machine, your starting point is determined when you check in, and your destination zone is determined when you check out.
  11. The Static QR Ticket (paper) must be kept clean, uncreased, and dry until you check out at the end of the journey.
  12. If you don’t know the number of zones, you can search by station name.
  13. You can tap the Etihad Rail logo in the nol Pay app to be redirected to the Etihad Rail website, where you can add the ticket you purchased through nol Pay and view the relevant information.

You Should Do

  1. When purchasing the QR Ticket through nol Pay or S'hail app, sign in using your UAE pass, your RTA account, or continue as a guest user (a secure OTP will be sent to you for verification).
  2. Complete the payment to receive your QR Ticket instantly.
  3. When purchasing the QR Ticket from a Ticket Vending Machine, start by inserting the cash one at a time when the indicator turns green, until the remaining balance reaches zero. The receipt serves as proof of payment and can't be used for travel.
  4. Scan your digital QR Ticket at the gate card reader or validator, when you check in and check out.
  5. Keep your digital QR Ticket available throughout the journey, including during transfers.
  6. Make sure you have an internet connection when travelling, as it's required to access your digital QR Ticket stored in the app.

Eligible Categories

Citizens, residents, and visitors

Service Requirements

None

Fees

Select Your Ticket Type

Payment Methods

  • Credit or debit card
  • noqodi
  • Google Pay
  • Net banking

Terms and Conditions

  • QR Tickets are valid on Dubai Bus, Metro, and Tram only.
  • A Digital QR Ticket is a personal, single-use travel product. It mustn't be shared or transferred to another person, duplicated, screenshotted for resale, or forwarded to another person.
  • RTA may invalidate any QR Ticket that has been shared, copied, tampered with, or otherwise misused. Invalidated tickets aren't eligible for a refund or replacement.
  • These Terms and Conditions are subject to RTA’s Public Transport Fare Policy and applicable UAE laws and regulations.
  • Digital QR Tickets are valid for 90 days from the date of purchase.
  • An AED 2 service fee applies per transaction when purchasing a digital QR Ticket through the apps or a paper QR Ticket from Ticket Vending Machines or Ticket Office Machines.
  • QR Tickets are refundable in cash at Ticket Office Machines only, provided the refund is requested within 30 days of purchase and the ticket hasn't been used.
  • Static QR Tickets aren't eligible for a refund if they're damaged, corrupted, invalid or unreadable due to misuse, including sharing, copying, or repeated attempts to use the ticket.
  • Static QR Tickets can only be replaced in the event of a printing or system error, at any Ticket Office Machine, after RTA staff verify that the ticket is valid, unused, and hasn't been damaged due to misuse.

FAQs

  1. Q: Where can I use the QR Ticket?
    • A: QR Tickets can be used on Dubai Bus, Metro, and Tram only. They aren't valid on Dubai Ferry, Dubai Taxi, parking meters, or at non-transport retail outlets.
  2. Q: Can I use my Digital QR Ticket multiple times?
    • A: Single Trip tickets generate a digital QR code that can only be used once. The digital QR code of the 1-Day Pass can be used multiple times until 23:59pm on the day it's activated. Once scanned and used at the gate, the QR code becomes invalid.
  3. Q: What is the maximum number of QR Tickets I can buy at once?
    • A: You can purchase a maximum of 10 Single Trip tickets and a maximum of 5 1-Day Passes in a single transaction.
  4. Q: How do I know my purchase was successful?
    • A: Once your payment is successful, your unique booking reference number will appear on the screen. You’ll also receive an email and an app notification immediately.
  5. Q: What do I do if I don’t have a data plan or internet connection?
    • A: Metro and Tram stations offer Wi-Fi. However, you must have an internet connection to use your QR Ticket.
  6. Q: Where can I get a refund for my unused QR Ticket?
    • A: You can request a cash refund at a Ticket Office Machine in the following stations:
      • Sobha Realty Station
      • DMCC Station
  7. Q: What should I do if I’m not sure which zones to select for my destination?
    • A: In the nol Pay and S’hail apps, you can select your starting point and destination. The app will then identify the correct zones for your journey.
  8. Q: What's the Etihad Rail Combined QR Ticket?
    • A: The Combined QR Ticket is a single ticket that combines your Etihad Rail journey with an optional nol 1-Day Pass, allowing you to continue your journey in Dubai by Metro, Tram, and public bus. The same QR code is used for both journeys and can be displayed digitally.
  9. Q: How can I purchase the Etihad Rail Combined QR Ticket?
    • A: Access the service through the nol Pay or S’hail app and select Etihad Rail Ticket . You'll be redirected to the Etihad Rail platform to complete your booking and purchase.
  10. Q: What nol 1-Day Pass options are available?
    • A: You can add either a Regular or Gold 1-Day Pass when purchasing your Etihad Rail ticket.
  11. Q: How and where can I use the nol 1-Day Pass with the Etihad Rail Combined QR Ticket?
    • A: You can use your nol 1-Day Pass by displaying the ticket on your phone or presenting a printed copy and scanning the QR code at an RTA validator. The 1-Day Pass is valid on Dubai Metro, Tram, and public buses, excluding intercity and seasonal buses.
  12. Q: When does the nol 1-Day Pass become valid?
    • A: The 1-Day Pass is activated the first time you scan the QR code at an RTA validator. Once activated, it remains valid until midnight on the same day.
  13. Q: Can I use the same nol 1-Day Pass on another day?
    • A: No. Once activated, the 1-Day Pass is valid on the same day only and can't be reused after it expires. If you need to travel on additional days, you can purchase additional 1-Day Passes.
  14. Q: Who should I contact if I have an issue or enquiry about my Etihad Rail ticket?
    • A: For enquiries or issues related to your Etihad Rail ticket, including bookings, ticket issuance, changes or cancellations, contact Etihad Rail Customer Service. All changes and cancellations are subject to Etihad Rail’s terms and conditions.

Updated on: 29-September-2026