nol How
How to purchase a nol Card?
nol is a smart card that allows you to pay for transport and non-transport services across Dubai. These cards can be purchased in any Ticket Offices, Ticket vending machines and RTA Authorized Sales Agent. RTA has also launched a virtual nol card via nol Pay application.
- Ticket
Offices - Ticket Vending
Machines - RTA Authorized
Sales Agent - nol Pay
How to Apply for a Personal nol Card?
This service enables you to apply for a personal nol card which comes with different categories and concessions and can be used by adults, senior citizens, people of determination, students and social affairs. All types of a personal nol card can be applied through RTA portal, RTA Dubai Mobile application, except for applications for "People of Determination" in which the request need to be submitted via email at ask@rta.ae
- Adults
- Senior
Citizens - People of
Determination - Students
- Social
Affairs
How to register a Silver/Gold Card?
Anonymous Silver/Gold cards can be registered online through RTA portal or in any Ticket offices located at any metro station. Once the request is approved, customer will receive an SMS notification with a Pin code that can be use for future transaction such as refund, managing nol cards/accounts and etc. Card holder must also ensure to use the card in any metro gates (check-in & checkout) upon approval to activate and update card type status from "Anonymous" to "Registered".
- Ticket
Offices - RTA
Website - Mobile App
(RTA Dubai)
How to Purcahse and Renew a Travel Pass?
This permit is a nol product based on the zonal structure that is loaded on a nol card, and user is allowed to travel multiple times on any line of public transport, except for buses across cities. This type of product is available for 1 day, 7 days, 30 days, 90 days and 365 days. For first time user, travel pass can be purchased using nolPay application or through a Ticket Vending Machine and/or Ticket Offices located at any bus or metro station. Product renewal on the other hand, is available in all channels including RTA online portal and mahboub chat bot. Card holder must tap the card in any metro gates(check in and out) to activate the renewed travel pass.
- nol Pay
- Ticket
Offices - Ticket Vending
Machines - RTA
Website - mahboub
How to Top Up my Card?
Your Nol card can be topped up up to maximum of 1,000 AED for anonymous cards and 5000 AED for Personal /registered nol cards. However, activation is required for top up transactions performed using RTA website and some mobile applications (RTA Dubai & S'hail App). In such cases, customer must wait for 45 minutes to 4 hours to insert/tap their nol card in any of the following devices for the reloaded amount to be added and reflected on the current nol e-purse value.
nol Actication Devices
- Metro Gates
- Parking meter machine
- Bus Solar-Powered machine
- nol Pay
- Ticket
Offices - Ticket Vending
Machines - RTA Authorized
Sales Agent - RTA
Website - Mobile App
(RTA Dubai, S'hail)
How to block a lost nol card and apply for refund?
When a card is lost, damaged, faulty or expired nol card holder should report it as lost and apply for refund through RTA website or Smart Kiosks or nolPay application for virtual nol card holders. Blacklist record will be created by default when a refund request is submitted.
Customer can also select the refund method as CASH collection or transfer the balance to an alternative registered/personalized nol card. However, if the customer opted for a nol balance transfer then, card must be used in any online devices (Parking meter machine, Bus solar-powered machine, metro gates) to obtain the refund.
- RTA
Website - Smart
Kiosks - nol Pay
How to use nol Card on shops/restaurants?
It's quick and easy to use and means you no longer need to carry cash to get around the city. With just one tap you can pay for breakfast, groceries, a light snack, fuel or anything you want with the cap amount of (200 AED).
Choose from over 2,000 outlets around metro stations and beyond, including the ones shown below. Register your Silver or Gold nol cards online with RTA to protect your balance in case your card is lost or misplaced.
Scan the below QR Code and download nolPay App to get quick access and view the list of nol merchants.
