Press Releases
20 Nov 2024
‘Talk to Us’ Initiative Connects with Public Bus Riders on Social Media
The Dubai Roads and Transport Authority’s (RTA) Customers Council recently organized a virtual session through its ‘Talk to Us’ initiative on social media channels, including X, Facebook, Instagram, LinkedIn, and YouTube. The session saw an excellent turnout and active interaction from the public, particularly among public bus users and passengers from various segments of society and diverse nationalities.
During the two-hour session, the council received a wide range of proposals, feedback, and ideas from participants regarding RTA’s public bus services. The discussions covered internal bus routes within various areas of Dubai and intercity routes connecting Dubai with other emirates across the UAE.
The council expressed appreciation for the enthusiastic participation and insightful contributions shared by the public during the live discussion. Participants demonstrated a strong commitment to enhancing RTA services and supporting initiatives aimed at ensuring the satisfaction and happiness of Dubai’s residents, visitors, and tourists from across the globe.
The holding of Customer Council sessions, whether in person or virtual, comes as part of the RTA’s continuous keenness to make all its customers and beneficiaries of its services happy, as it spares no effort in raising their level of satisfaction by listening to their opinions and aspirations, and making transportation via public buses and other means of mass transportation a daily experience characterised by comfort, safety and happiness through these advanced and punctual means.
The session concluded with several actionable suggestions and observations, including the potential expansion of the Dubai Bus network and Intercity Bus service. This proposal responds to the growing demand for public bus services and underscores their role in integrating with other transit modes, such as the metro, tram, and marine transport. Such integration is vital to ensuring smooth and efficient daily commutes for passengers across the UAE.
It is worth noting that buses contribute effectively to the integration of the public transport network in the emirate of Dubai through their fleet that includes advanced buses characterised by comfort and safety. These buses transported 89.2 million passengers in the first half of this year, which means that they accounted for 24.5% of the total number of public transport passengers in the first half of this year 2024.