- Question 1: In case of an expired vehicle ownership certificate, what are the fines that the customer is required to settle?
Answer 1: The customer is required to settle all vehicle pending fines in the case of an expired ownership and all Salik fines registered on his traffic file. The customer can settle these fines only at the federal branches and at the Licensing Department in Deira and Al Barsha and at the Customer Happiness Centre - Umm Ramool.
- Question 2: Is it required to periodically inspect vehicles of governmental and semi-governmental entities and companies?
Answer 2: Yes, vehicles must undergo the technical test yearly.
- Question 3: If the customer owns more than 1 vehicle, renewing the registration of which one is considered a priority?
Answer 3: If the customer owns 2 or more vehicles, he must always start by renewing or removing the ownership of the vehicle registered on his traffic file that expired first.
- Question 4: If the vehicle is registered in another emirate and the customer has a residence visa from the same emirate, is he allowed to renew the ownership in Dubai?
Answer 4: No, the customer must consult the licensing authorities in the other emirate.
- Question 5: What is the validity of the technical test?
Answer 5: The technical test is valid for 30 days from the date of its issuance.
- Question 6: What's the procedure if the vehicle is new but the traffic system requests its inspection?
Answer 6: If the vehicle is brand new, bought with 0 miles and the customer is the first owner but the system requests its inspection, then he must check with the Customer Happiness Centre in Deira or Al Barsha.
- Question 7: What's the validity of the tyres when renewing the ownership?
Answer 7: As per the Ministry of Industry and Advanced Technology the validity of the tyres is 5 years maximum from the date of its manufacturing. If tyres are damaged, the customer must change them to pass the inspection test.
Note: The customer must present a registration card to inspect the vehicle.
- Question 8: How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?
Answer 8: The customer shows the ownership e-card featured in RTA applications on his phone.
- Question 9: How can the customer access the insurance details?
Answer 9: The insurance details are featured on the ownership e-card accessible through RTA smart application.
- Question 10: How can the customer access the mortgage details?
Answer 10: Mortgage details are featured on the ownership and are available on RTA website and apps.
- Question 11: What happens when the ownership details are amended?
Answer 11: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card.
- Question 12: In case the customer doesn’t have RTA application, can the ownership be printed through the customer service centre?
Answer 12: The customer can print it through the link sent.
- Question 13: Does the customer have to replace the ownership once the electronic ownership implemented?
Answer 13: The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
- Question 14: How can the customer check the expiry date of the ownership?
Answer 14: Through the featured details.
- Question 15: In case of colour change, does the customer have to apply for amending a vehicle ownership data?
Answer 15: Yes, the vehicle must be inspected then the customer has to apply for amending the vehicle ownership data.
- Question 16: Is the customer required to perform the inspection test if the vehicle is new and its ownership wasn't renewed for 6 months?
Answer 16: In case of registration of a brand new vehicle bought from an authorised dealership, never preregistered, and with a valid customs certificate, it can be renewed on a yearly basis for the first 3 years without a technical test, provided that the renewal is done one day before the expiration of the registration.
Note: Any change of ownership will require a technical inspection, even if done during the first 3 years.
- Question 17: Is the customer required to update any information when applying for this service through the online channels?
Answer 17: When applying for this service through the online channels, the customer must update the insurance details on the traffic system (through the insurance company) and must update the details of the vehicle inspection if necessary (through the inspection centre).
- Question 18: When is the customer required to inspect the vehicles registered under the company traffic file?
Answer 18: Vehicles registered under the company traffic file must be inspected yearly after the registration. The company can renew the ownership certificate of the vehicle 149 days before its expiry.
- Question 19: What will happen if the customer doesn't renew the expired vehicle registration after 2 months from its expiry?
Answer 19: The traffic file will be blocked after 3 months and the customer will receive a notification through SMS.
- Question 20: Can the customer renew his vehicle ownership if the validity of the new insurance starts one week after the expiry of the vehicle ownership and insurance?
Answer 20: No, the insurance must be valid when renewing the vehicle ownership.
- Question 21: Can the customer select the start date of the insurance if the vehicle ownership is expired?
Answer 21: The customer can contact the insurance company to specify the insurance start date.