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Apply For a Permit to Transport Passengers in Taxis

This service enables you to obtain a permit to transport passengers in taxi vehicles, to establish a new franchise company.

All investors are eligible to apply for this service.
Required documents
  1. Official Request Letter from the Company addressed to the Public Transport Authority / Planning and Business Development Department
  2. Copy of the passport for citizens + Emirates ID
  3. Copy of the passport + residency visa for non-citizens + Emirates ID
  4. Preliminary approval from the Licensing Authority
  5. Trade name reservation certificate
  6. Project feasibility study including:
    • Operating mechanism of the taxi vehicles and cost
    • The proposed budget to practise the activity and breakdown
    • The administrative structure and human resources and skills that will be hired to run the activity.
    • Vehicle purchase plan (type, numbers of vehicles) and cost
    • Vehicle insurance plan and cost
    • Drivers Recruitment Mechanism and their training and qualifying plan.
  7. Plan to purchase between 250 and 500 vehicles or the number of vehicles specified during the auction
  8. Plan to meet the requirements related to the drivers in terms of training, qualifying and issuing a permit to drive a taxi vehicle and other vehicles, along with a training and qualifying plan for the human resources
  9. Undertaking to integrate the electronic systems related to the applicant with the digital platform
  10. Undertaking to provide any conditions or obligations that may be requested later regarding the exercise of the activity of transporting passengers by taxi, in addition to the undertaking to comply with all service level agreements.
  11. Undertaking to commit to the fare rate set by RTA
  12. Undertaking to commit to the taxi vehicles categories, the number allowed to operate, the maximum period of use and the used type of vehicles, as approved by the Agency in this regard.
  13. Undertaking to not operate taxi vehicles until after participating in the public auction organised by the company for taxi plates and awarding the auction to the company.
Service fees
  • This service is free
Process time
  • 30 working days.
  1. The customer submits the required documents by email to
  2. The customer receives a preliminary approval or rejection through email.
Average waiting time
  • Instantly.

5 years.

What you will get

Permit to transport passengers in taxis.

Terms and conditions
  • The company must have an office to manage and operate the fleet with the necessary facilities in addition to specified locations to shelter the vehicles.
  • Auctions are organised based on the sector's needs and as determined by RTA.
  • The company must be pre-qualified in the Electronic Pre-Qualification System in Procurement Department, Vendor Affairs Section.

This service has no FAQs.

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