- Question 1: What's the procedure if the customer loses his belongings in the marine means of transport?
Answer 1: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, the office will give the found items to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.
- Question 2: What is the procedure if the customer finds the belongings of another passenger on the marine vessel?
Answer 2: The customer must report it to the deckhand/driver or to Al Ghubaiba office.
- Question 3: How can People of Determination passengers commute using Abra?
Answer 3: One wheelchair can be accommodated per trip on board the Abra, free of charge. All they have to do is present their People of Determination card to the customer service agent before boarding the vessel. (Only valid on commuter trips)
- Question 4: Can the customer plan his trip?
Answer 4: Yes, the customer can plan his trip by using S’hail App.
- Question 5: Are snacks and drinks allowed on all marine vessels?
Answer 5: Light snacks and drinks are allowed only on Dubai Ferry routes FR1, FR2, FR4, and FR5, and not on Abra vessels and water taxis.
