- Question 1: What should the Marsoom holder customer do to change his licence photo?
Answer 1: The customer can attach a photo when submitting the request, provided that it is approved by the relevant team after verification of the identity of the owner of the photo.
- Question 2: Can Marsoom holders and diplomats apply for the service via electronic channels?
Answer 2: Yes they can.
- Question 3: What is the procedure if the customer becomes a Person of Determination after obtaining the driving licence? Can he continue to use the same licence?
Answer 3: The customer must visit the Customer Happiness Centre and present the People of Determination card to activate the People of Determination feature in the traffic system.
- Question 4: If the customer has the glasses sign on his Dubai driving licence but starts using contact lenses instead of glasses, should he add the contact lenses sign to the driving licence?
Answer 4: According to the procedures, there is no difference between glasses and contact lenses, and the customer can use them both while driving.
