- Question 1: Can a customer on a visit visa apply for this service?
Answer 1: If the customer is on a visit visa, he must apply for the permit as a tourist.
- Question 2: Does the customer require a local mobile number to apply for the permit?
Answer 2: Yes.
- Question 3: Is there a maximum number of attempts to apply for the permit?
Answer 3: No.
- Question 4: Must the customer carry a hard copy of the permit while driving the e-scooter?
Answer 4: No, the customer can use the e-copy available on the RTA app.
- Question 5: How can the customer apply as a visitor using his passport?
Answer 5: The customer can use the unified number.
- Question 6: Can the customer use the permit to drive any other type of scooter?
Answer 6: No, the customer can only use the permit to drive the e-scooter.
- Question 7: Who issues the e-scooter fines?
Answer 7: Dubai Police issues the e-scooter fines. The customer can refer to Dubai Police to dispute the fine and enquire about payment methods.
- Question 8: How can the customer reprint the e-scooter permit?
Answer 8: The customer must follow these steps:
- The customer applies for the service through RTA website.
- The system verifies the customer’s identity by sending an OTP to the registered phone number after the Emirates ID or Passport details are entered.
- The previous permit is displayed. The customer can download it again as the permit doesn't have a validity period.
- Question 9: What must the customer do if there's a technical issue with the mobile number and OTP?
Answer 9:
- For Emirates ID holders: The customer must ensure that the mobile number in the Emirates ID is updated to receive the verification OTP.
- For visitors (passport holders): The customer can enter any UAE mobile number to receive the OTP.
- Question 10: What must the customer do if there's a technical issue with the Emirates ID?
Answer 10: If the customer is a UAE resident and the system couldn’t extract his data through his Emirates ID, the system will request the customer to enter the information manually (full name, nationality, date of birth) to apply for the permit.
- Question 11: What must the customer do if the unified number format is invalid?
Answer 11: The customer can obtain the valid unified number through this link.
