• RTA Website

• RTA Dubai

• Dubai Now (Google play - App store)

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Smart Apps

• Customer Happiness Centre - Umm Ramool
  
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha

• Al Qusais Tasjeel
• Barsha Tasjeel
• Al Warsan Tasjeel
• Jebel Ali Tasjeel
• Hatta Tasjeel
• Tasjeel Discovery Gardens
• Tasjeel City of Arabia
• Al Adheed Shamil
• Muhaisna Shamil
• Nad Al Hammar Shamil
• Shamil Al Qusais
• Al Mumayaz Vehicle Testing - Aswaaq Mizher
• Al Mumayaz Vehicle Testing - Al Barsha Mall
• Wasel Vehicle Testing - Al Jaddaf
• Wasel Vehicle Testing - Arabian Centre
• Wasel Vehicle Testing - Nad Al Hammar
• AG Cars Vehicle Testing Centre - Deira
• AG Cars Vehicle Testing - Al Mamzar
• Al Mutakamela Center - Al Aweer
• Al Mutakamela Center - Al Quoz
• Tamam Vehicle Testing
• Al Yalayis Vehicle Testing
• Tajdeed Vehicle Testing
• Aber Registration Vehicle Testing Centre - Seih Shuaib
• Aljawdah Vehicle Testing Centre

Through RTA website

To pay vehicle fines and fines related to passengers transport and to the violation of the operational and regulatory terms of commercial transport

1. The customer goes to Fines Inquiry and Payment page.
   
2. The customer enters the plate details, the driving licence number, the fine number, or the traffic file number, or logs in through UAE Pass.
3. The customer settles the fines by credit card or e-wallet.
   
4. For vehicle fines, the customer receives the receipt through e-mail. For fines related to passengers transport, the customer receives the payment receipt through SMS or e-mail.

To dispute fines related to passengers transport

1. The customer applies for the service through RTA website and uploads the required documents.
2. The dispute application is saved in the Complaints and Suggestions in the Public Transport Grievances page - Dubai Bus - Grievances.
3. The customer receives the dispute application reference number and then its status (approved/rejected) through SMS within 30 working days from the date of receipt of the appeal. This duration can be extended if required.
4. If the application is approved, the fine status is amended and the refund amount transferred to the customer's bank account within 5 days.

To pay fines related to vehicle pounding and black points

1. The customer goes to Fines Inquiry and Payment page.
   
2. The customer enters the plate details, the driving licence number, the fine number, or the traffic file number, or logs in through UAE Pass.
3. The customer selects Payable Black Points (in Dubai or other emirates).
4. The customer specifies if he was driving the vehicle and enters the traffic code received through SMS.
5. In case someone else was driving, the customer enters the licence details and the driver receives a notification to declare the black points and enters the traffic code.
6. The driver receives the confirmation on the black points declaration.
7. The customer settles the fines by credit card or e-wallet.
8. The customer receives the receipt through e-mail.

Through smart app and self service machines

To pay vehicle fines and fines related to passengers transport and to the violation of the operational and regulatory terms of commercial transport

1. The customer clicks on the tab of Pay Fines for Others.
   
2. The customer enters the plate details, the licence number, the fine number, or the traffic file number.
3. The customer settles the fines by credit card or e-wallet.
4. For vehicle fines, the customer receives the receipt through e-mail. For fines related to passengers transport, the customer receives the payment receipt through SMS or e-mail.

Through smart app

To pay fines related to vehicle pounding and black points

1. The customer clicks on the tab of Licensing Services.
2. The customer enters the plate details, the driving licence number, the fine number, or the traffic file number, or logs in through UAE Pass.
3. The customer selects Payable Black Points (in Dubai or other emirates).
4. The customer specifies if he was driving the vehicle and enters the traffic code received through SMS.
5. In case someone else was driving, the customer enters the licence details and the driver receives a notification to declare the black points and enters the traffic code.
6. The driver receives the confirmation on the black points declaration.
7. The customer settles the fines by credit card or e-wallet.
8. The customer receives the receipt through e-mail.

Through Mahboub Chatbot

To pay vehicle fines and fines related to passengers transport and to the violation of the operational and regulatory terms of commercial transport

1. The customer types pay vehicle fines.
2. The customer enters the plate details, the licence number, the fine number, or the traffic file number.
3. The customer settles the fines by credit card.
4. For vehicle fines, the customer receives the receipt through e-mail. For fines related to passengers transport, the customer receives the payment receipt through SMS or e-mail.

Through Customer Happiness centres and Vehicle Registration and Inspection Centres

To pay fines related to vehicle pounding and black points

1. The customer heads to the centre.
2. The customer pays the fines.
3. The customer signs the letter of undertaking and receives a receipt.

• Online channels: Instantly.

This service has no validity.

To pay fines

• Payment receipt.

To dispute fines related to passengers transport

• Dispute application number and then its status (approval or rejection)
• If the application is approved, the fine is cancelled from the system and refunded if already paid.

• The customer must refer to the concerned authorities that issued the fines if they are unpayable.
• To dispute fines related to passengers transport, the customer can only apply through the website.
• The customer can only pay fines at Customer Happiness Centre and Vehicle Registration Inspection Centre counters in case he is applying for another service such as renewing, registering, or changing the possession of a vehicle.