- Question 1: Can the customer use the personal nol card of another person?
Answer 1: No, the personal nol card must be used by the card owner only.
- Question 2: How can the customer cancel or block a lost or stolen card?
Answer 2: In case the card was lost or stolen, the customer should immediately apply for a refund through the available channels or apply online through Refund nol Cards Balance.
- Question 3: What’s the procedure if the customer wants to activate the Silver/Gold nol card registration?
Answer 3: The customer receives an SMS once the registration is approved. He should then use the card on the Metro gates (check in and check out) to activate the card from anonymous to personalised.
- Question 4: What is the PIN code used for?
Answer 4: The Pin code is useful for security purposes when applying for a refund.
- Question 5: Who delivers the nol card?
Answer 5: A company registered in RTA delivers the card to the customer’s registered address.
- Question 6: How can the customer track his shipment?
Answer 6: The customer can track the shipment here.
- Question 7: Can the customer add more than 1 personal nol card to his online account?
Answer 7: Yes, the customer can login to RTA website to add more than one personal card to his account.
- Question 8: What are the features of the Personal and Personalised nol Cards?
Answer 8:
- The personal nol card (regular class) has multiple categories with renewable concessions for students, senior Emiratis and residents, social affairs and People of Determination.
- Personal and Personalised nol cards balance can be topped up to 5,000 AED.
- Personal and Personalised nol cards can load Travel Pass products of 30, 90 and 365 days (one at a time).
- It has a secure card balance in case of loss or theft, and the customer can apply for a refund through online channels using his PIN code.
- The card is used on RTA public transport and for purchases in all retail outlets.