Roads & Transport Authority - Service Details

• RTA Website

• RTA Dubai
• nol Pay (Apple Store, Android, Huawei)

• Zoom shops in metro stations

Through RTA Website or RTA Dubai Smart App

To obtain a New Personal nol Card

1. The customer visits RTA website and logs in using his UAE Pass or RTA Account.
2. The customer authorises RTA website to access his full information (full name, phone number, email address, and date of birth) through UAE Pass.
3. The customer accesses Apply for a Personal nol Card page on the website or the smart app.
4. The customer selects Apply for a New Personal nol Card.
5. The customer reviews the personal details from his UAE Pass (primary mobile number, email address), enters an alternative mobile number, and uploads a personal photo.
6. The customer fills in the card details (travel class, card category), selects card design, and clicks Next.
7. The customer enters the delivery details (emirate, area, street, home/apartment number).
8. The customer reviews and confirms the application then clicks Submit.
9. The customer receives the application reference number through SMS and email.
10. Personal nol card application is reviewed.
11. The customer receives an SMS and email with a link to pay on RTA website and a notification once the Personal nol card application has been verified.
12. The customer settles the application fees.
13. The customer receives an SMS and a WhatsApp message for the delivery.

To Personalise the Existing Silver/Gold Card

1. The customer visits RTA website and logs in using his UAE Pass or RTA Account.
2. The customer authorises RTA website to access his full information (full name, phone number, email address, and date of birth) through UAE Pass.
3. The customer accesses Apply for a Personal nol Card page on the website or the smart app.
4. The customer selects Personalise your Existing Silver/Gold Card.
5. The customer modifies or confirms his mobile phone number and email address (from his UAE Pass).
6. The customer enters his nol tag ID number and confirms it.
7. The customer reviews the details.
8. The customer pays the fees by credit or debit card.
9. The customer receives confirmation through SMS.
10. The customer visits any metro station to activate the card personalisation.

Through nol Pay App

To obtain a New Personal nol Card

1. The customer logs in to his account with his UAE pass.
2. The customer selects Apply for a Personal nol Card.
3. The customer authorises nol Pay to access his full information (name, phone number, email address, and date of birth) through his UAE pass.
4. The customer enters the following information:

• Card type
• Travel pass
• Customer Segment
• Card design
• Delivery address

1. The Costumer confirms all the details and submits the application.
2. The customer receives the application reference number through SMS and email.
3. The customer receives updates through SMS on his application and card status throughout the process.
4. Once the application is approved, the customer goes to the application, clicks the order details, and pays the fees.
5. The customer pays the fees by credit or debit card.
6. If the customer selects the physical card, he receives it within 4 working days of the application submission date. If the customer selects the digital card, he can download it within 4 working days of the application submission date.

To obtain a new ISIC Personal Card

1. The customer logs in to his account using his UAE Pass.
2. The customer selects Get my nol card - Apply for a Personal nol Card.
3. The customer authorises nol Pay to access his full information (name, phone number, email address, and date of birth) through his UAE Pass.
4. The customer uploads his personal photo.
5. The customer enters the following information:

• Customer segment (Student)
• Card type
• Travel class (Silver)
• Upload the school/college letter
• Apply for nol-ISIC Card
• Card design
• Delivery address.

1. The Costumer confirms all the details and submits the application.
2. The customer receives the application reference number through SMS and email.
3. The customer receives updates through SMS on his application and card status throughout the process.
4. Once the application is approved, the customer goes to the application, clicks the order details, and pays the fees.
5. The customer pays the fees by credit card, debit card, or nol card.
6. If the customer selects the physical card, he receives it within 4 working days of the application submission date. If the customer selects the digital card, he can download it within 2 working days of the application submission date.

To Personalise the Existing Silver/Gold Card

1. The customer logs in to his account with his UAE pass.
2. The customer selects Personalise your Existing Silver/Gold Card.
3. The customer authorises nol Pay to access his full information (name, phone number, email address, and date of birth) through his UAE pass.
4. The customer taps the existing Silver/Gold Card on the back of the phone with NFC feature.
5. The customer confirms all personal information (nol tag ID, phone number, full name and email address).
6. The customer pays the fees by credit or debit card.
7. The customer submits the application.
8. The anonymous card is successfully personalised.

Through Zoom Shops in metro stations (for adults only) - nol Express Service

1. The customer heads to the Zoom shop at the Metro station.
2. The customer provides his Emirates ID.
3. The customer settles the fees.
4. The customer receives the card.

• Instantly.

• Card validity: 5 years.
• Concession validity: Students, Senior Emiratis and Residents, and People of Determination Personal nol card: 1-year renewable concession period. After one year, the card will charge the regular fare without the 50% discount, unless the customer reapplies for renewal if he is still eligible.

• nol personal card
• nol Student Personal card (ISIC)
• Silver/Gold personalised nol card

• Student Cards:
  • The concession period is valid for 1 year only and must be renewed once expired to keep benefitting from the concession, otherwise, the student card can be used for transport and non-transport services and charged as per the regular/standard travel fees.
  • The student card discount is valid only on the Bus, Tram and Metro if the concession is valid.
  • The student’s age must be between 5 and 23 years.
• Senior Emiratis and Residents card: The customer’s age must be 60 years and above.
• The printed name on the personal nol card is the first and last name of the customer as stated on the Emirates ID.
• Personal nol card categories with concession and discount (students, senior emiratis and residents, social affairs and People of Determination) are only applicable to the regular/silver class only.
• Personal nol card categories with concession and discount are only applicable in Metro, Bus and Tram.
• Personal nol cards with Gold class are available for the adults category only.
• Personal nol card delivery is free of charge.
• Personal or personalised card holders receive a PIN code.
• The customer must have the PIN code of the personal and personalised card to be able to manage his card's file through the website or through the smart application.
• In case of any delay in receiving the card, the customer can contact RTA Call Centre on 8009090. The customer can also follow up on the process through the website and nol Pay app.
• The customer should adhere to the size and type of the supporting documents: png or jpeg format /size less than 2 MB.
• UAE Pass is mandatory to apply for the service.
• Personal nol card application is rejected if it doesn't meet the application conditions or the customer attaches invalid documents.
• Personal nol card application is rejected if no payment is received within 2 working days after the application is verified.
• The customer can pay through nol Pay app or RTA website via Track your Personal nol card page through this link.
• The customer can check the status of his Personal nol card application through this link.
• Only adults are eligible to apply in Zoom shops through nol express service.
• Blocked nol cards cannot be re-activated.
• nol card registration fees are non- refundable and non-transferable.
• Returned /uncollected personal nol cards are blocked without refund if the customer did not claim them within 30 working days.
• If the card was lost or stolen, the cardholder is responsible for any usage on his card for a period of 48 hours, which starts from the moment he notifies RTA that the card was stolen or lost. RTA will not be responsible for the available balance on the card until 48 hours have passed.
• Customers cannot personalise their anonymous card in case it was lost, stolen, faulty or damaged; as the personalisation won't be activated.
• To activate the personalisation of the existing Silver/Gold nol card the customer must tap the nol card for check in and check out in the Metro gates located at any Metro station.
• Unaccompanied minor policy:
  • Below 8: not recommended to use public transport (metro, tram, buses and marine transportation) unless accompanied by adults.
  • Between 8-11: the permit must be issued by one of the parents to allow the child to travel alone (with the exception of intercity buses).
  • 12 and above: allowed to use public transport without being accompanied by adults.