Roads & Transport Authority - Service Details

• RTA Website

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar

Obtain or renew a parking permit for Senior Emiratis

Through RTA Website

1. The customer logs in using his username and password, or UAE pass.
2. The customer selects Parking Permit for Senior Emiratis.
3. The customer selects the desired service.
4. The customer assigns the “Permit Holder”.
5. The customer selects the “type of permit”.
6. The customer enters the required information.
7. The customer enters 1 main vehicle and up to 4 additional ones, and activates only one at a time.
8. The customer links the permit to one main vehicle.
9. The customer receives the permit through SMS and email.

Through Service Centres

1. The customer submits the required documents in one of the mentioned service centres.
2. The customer enters 1 main vehicle and up to 4 additional ones, and activates only one at a time.
3. The customer links the permit to one main vehicle.
4. The customer receives the permit through SMS and email.

Obtain a parking permit for People of Determination (permanent - temporary - tourist) and a Parking Permit for People With Special Medical Cases

Through RTA Website

1. The customer logs in using his username and password, or UAE pass.
2. The customer selects the desired permit.
3. The customer assigns the “Permit Holder”.
4. The customer selects the “type of permit”.
5. The customer enters the required information.
6. The customer uploads the required documents.
7. The customer enters 1 main vehicle and up to 4 additional ones, and activates only one at a time.
8. The customer links the permit to one main vehicle.
9. The customer receives an SMS with the approval or rejection within 3 working days
10. The customer receives the permit through SMS and email.

Through Service Centres

1. The customer submits the required documents in one of the mentioned service centres.
2. The customer enters 1 main vehicle and up to 4 additional ones, and activates only one at a time.
3. The customer links the permit to one main vehicle.
4. The customer receives an SMS with the approval or rejection within 3 working days.
5. The customer receives the permit through SMS and email.

Obtain a parking permit for People of Determination Rehabilitation Centre

Through RTA Website

1. The customer logs in using his username and password, or UAE pass.
2. The customer selects the desired permit.
3. The customer selects the desired service.
4. The customer assigns the “Permit Holder”.
5. The customer selects People of Determination Rehabilitation Centre.
6. The customer enters the required information.
7. The customer uploads the required documents.
8. The customer enters 1 main vehicle and up to 4 additional ones, and activates only one at a time.
9. The customer links the permit to one main vehicle.
10. The customer receives an SMS with the approval or rejection within 3 working days.
11. The customer receives the permit through SMS and email.

Through Service Centres

1. The customer submits the required documents in one of the mentioned service centres.
2. The customer links the permit to one main vehicle.
3. The customer receives an SMS with the approval or rejection within 3 working days.
4. The customer receives the permit through SMS and email.

Renew a parking permit for People of Determination (permanent - temporary - tourist) and a Parking Permit for People With Special Medical Cases

Through RTA Website

1. The customer logs in using his username and password, or UAE pass.
2. The customer selects the desired permit.
3. The customer selects the desired service.
4. The customer assigns the “Permit Holder”.
5. The customer selects the “type of permit”.
6. The customer checks the permit details.
7. The customer uploads the required documents.
8. The customer enters 1 main vehicle and up to 4 additional ones, and activates only one at a time.
9. The customer links the permit to one main vehicle.
10. The customer receives an SMS with the approval or rejection within 3 working days
11. The customer receives the permit through SMS and email.

Renew a parking permit for People of Determination Rehabilitation Centre

Through RTA Website

1. The customer logs in using his username and password, or UAE pass.
2. The customer selects the desired permit.
3. The customer selects the desired service.
4. The customer assigns the “Permit Holder”.
5. The customer selects the “type of permit”.
6. The customer checks the permit details.
7. The customer uploads the required documents.
8. The customer links the permit to one main vehicle.
9. The customer receives an SMS with the approval or rejection within 3 working days
10. The customer receives the permit through SMS and email.

Amend a Parking Permit for Senior Emiratis, a Parking Permit for People of Determination (permanent - temporary - tourist) and a Parking Permit for People With Special Medical Cases

Through RTA Website

1. The customer logs in using his username and password, or UAE pass.
2. The customer selects the desired permit.
3. The customer selects the desired service.
4. The customer assigns the “Permit Holder”.
5. The customer selects the “type of permit”.
6. The customer checks the permit details.
7. The customer enters 1 main vehicle and up to 4 additional ones, and activates only one at a time.
8. The customer links the permit to one main vehicle.
9. The customer receives the approval through SMS and email.

Amend a Parking Permit for People of Determination Rehabilitation Centre

Through RTA Website

1. The customer logs in using his username and password, or UAE pass.
2. The customer selects the desired permit.
3. The customer selects the desired service.
4. The customer assigns the “Permit Holder”.
5. The customer selects the “type of permit”.
6. The customer checks the permit details.
7. The customer enters the vehicle details
8. The customer links the permit to one main vehicle.
9. The customer receives the approval through SMS and email.

• RTA website: instantly
• Customer Happiness centres: 10 minutes

• Parking Permit for Senior Emiratis: 3 years
• Parking Permit for People of Determination (permanent): 3 years
• Parking Permit for People of Determination (Temporary): According to the medical report.
• Parking Permit for People of Determination (tourist): 3 months
• Parking Permit for People of Determination Rehabilitation Centre: The validity of the permit expires when the validity of the vehicle ownership expires.
• Parking Permit for People With Special Medical Cases: According to the medical report.

• Parking Permit for Senior Emiratis
• Parking Permit for People of Determination (permanent, temporary and tourist)
• Parking Permit for People of Determination Rehabilitation Centre
• Parking Permit for People With Special Medical Cases
  

Parking Permit for Senior Emiratis

• This permit can be used in paid public parking spaces in Dubai only, excluding those designated for People of Determination or reserved for other categories.
• The permit can only be used by its holder. Unauthorized people or those who breach the permit’s conditions are subject to fines.
• The customer can add up to 5 vehicles to the permit, and activate only one vehicle at a time through RTA Dubai App or RTA website.
• The permit is electronic and there is no need to print it or display it in the vehicle.
• RTA has the right to issue fines or cancel the permit if it is misused.

Parking Permit for People of Determination (permanent-temporary-tourist)

• The permit is used in Dubai only in parking spaces designated for People of Determination and in paid public parking spaces.
• The customer can add up to 5 vehicles to the permit, and activate only one vehicle at a time through RTA Dubai App or RTA website.
• The permit can only be used in the company of its holder.
• The permit is electronic and there is no need to print it or display it in the vehicle.
• RTA has the right to issue fines or cancel the permit if it is misused.

Parking Permit for People With Special Medical Cases

• The permit can be used in Dubai only, in paid public parking spaces and in parking spaces surrounding the medical facility with a 500m radius, excluding those designated for People of Determination or reserved for other categories.
• The permit can only be used in the company of its holder.
• The permit is electronic and there is no need to print it or display it in the vehicle.

Parking Permit for People of Determination Rehabilitation Centre

• The permit is used in Dubai only in parking spaces designated for People of Determination and in paid public parking spaces.
• The permit is limited to Non-Profit rehabilitation centres in Dubai.
• The vehicle must be designed for People of Determination according to the approved specifications.
• RTA has the right to issue fines or cancel the permit if it is misused.