Roads & Transport Authority - Service Details

• RTA Website

• Dubai Drive
• RTA Dubai

• Dubai Now (Google play - App store)

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Smart Apps

• Customer Happiness Centre - Umm Ramool
  
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha

• Al Qusais Tasjeel
• Barsha Tasjeel
• Al Warsan Tasjeel
• Jebel Ali Tasjeel
• Hatta Tasjeel
• Tasjeel Discovery Gardens
• Tasjeel City of Arabia
• Al Adheed Shamil
• Muhaisna Shamil
• Nad Al Hammar Shamil
• Shamil Al Qusais
• Al Mumayaz Vehicle Testing - Aswaaq Mizher
• Al Mumayaz Vehicle Testing - Al Barsha Mall
• Wasel Vehicle Testing - Al Jaddaf
• Wasel Vehicle Testing - Arabian Centre
• Wasel Vehicle Testing - Nad Al Hammar
• AG Cars Vehicle Testing Centre - Deira
• AG Cars Vehicle Testing - Al Mamzar
• Al Mutakamela Center - Al Aweer
• Al Mutakamela Center - Al Quoz
• Tamam Vehicle Testing
• Al Yalayis Vehicle Testing
• Tajdeed Vehicle Testing
• Aber Registration Vehicle Testing Centre - Seih Shuaib

Through RTA website

To pay vehicle fines

1. The customer goes to Fines Inquiry and Payment page.
   
2. The customer enters the plate details, the driving licence number, the fine number, or the traffic file number, or logs in through UAE Pass.
3. The customer settles the fines by credit card or e-wallet.
   
4. The customer receives the receipt through e-mail.

To pay fines related to vehicle pounding and black points

1. The customer goes to Fines Inquiry and Payment page.
   
2. The customer enters the plate details, the driving licence number, the fine number, or the traffic file number, or logs in through UAE Pass.
3. The customer selects Payable Black Points (in Dubai or other emirates).
4. The customer specifies if he was driving the vehicle and enters the traffic code received through sms.
5. In case someone else was driving, the customer enters the licence details and the driver receives a notification to declare the black points and enter the traffic code.
6. The driver receives the confirmation on the black points declaration.
7. The customer settles the fines by credit card or e-wallet.
8. The customer receives the receipt through e-mail.

Through smart app and self service machines

To pay vehicle fines

1. The customer clicks on the tab of Licensing Services.
   
2. The customer enters the plate details, the licence number, the fine number, or the traffic file number.
3. The customer settles the fines by credit card or e-wallet.
4. The customer receives the receipt through e-mail.

Through Mahboub Chatbot

To pay vehicle fines

1. The customer types pay vehicle fines.
2. The customer enters the plate details, the licence number, the fine number, or the traffic file number.
3. The customer settles the fines by credit card.
4. The customer receives the receipt through e-mail.

Through Customer Happiness centres and Vehicle Registration and Inspection Centres

To pay fines related to vehicle pounding and black points

1. The customer heads to the centre.
2. The customer pays the fines.
3. The customer signs the letter of undertaking and receives a receipt.

• Instantly.

This service has no validity.

Payment receipt

• The customer must refer to the concerned authorities that issued the fines if they were unpayable.