- Question 1: What is the procedure if the vehicle's owner passes away? What are the documents required from his family to transfer the vehicle ownership and settle all the fines?
Answer 1: The customer must visit Dubai Court and get a letter along with a Death Certificate and all other documents provided by the court. After that, he must present all the documents at one of the Partners and Service Providers in Dubai to change the ownership.
The request to change a vehicle ownership should be submitted by the court to the e-traffic system.
- Question 2: What is ownership e-card and what details it includes?
Answer 2: The ownership e-card is an electronic document called Vehicle Licence sent to the customer via email and SMS. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued through the service of Authenticating the Validity of an RTA Document on the RTA website and Dubai Drive application and the customer has to print it or save it on his phone to show it to relevant authorities when needed.
- Question 3: How can the customer print the ownership e-card or any other document in case he doesn't receive an email or he wants to verify the vehicle details, renewal date and insurance details?
Answer 3: The ownership e-card may be printed through the Document Validation service, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.
- Question 4: What details are featured on the vehicle licence?
Answer 4: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 5: How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?
Answer 5: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.
- Question 6: What is required when crossing the borders to GCC or other countries?
Answer 6:
- To GCC countries:
- UAE and GCC Citizens: Hard copy of the vehicle licence
- Non-GCC Citizens: Hard copy of the vehicle licence, tourist certificate, and trip ticket
- To other countries:
- All customers: Hard copy of the vehicle licence, tourist certificate, and trip ticket.
- Question 7: How can the customer access the insurance details?
Answer 7: The insurance details are featured on the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.
- Question 8: How can the customer access the mortgage details?
Answer 8: Mortgage details are featured on all the documents including the permanent ownership.
- Question 9: What happens when the ownership details are amended?
Answer 9: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.
- Question 10: In case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?
Answer 10: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
- Question 11: Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?
Answer 11: The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
- Question 12: In case the transaction was completed and the customer did not receive a text message or e-mail with the vehicle licence, how does the customer know the expiry date of the ownership?
Answer 12: The customer can check his personal details though RTA Call Centre on 8009090, or print the ownership e-card through the Document Validation service, by selecting service type "Vehicle Licence" then entering the vehicle details to show the print order.
- Question 13: How can customer check the expiry date of their vehicle ownership?
Answer 13: The vehicle’s expiry date can be checked through the vehicle licence, or the SMS sent to the customer's mobile number.
- Question 14: If the customer has a Dubai right-hand drive vehicle, can he change the vehicle ownership?
Answer 14: No, he cannot change the vehicle ownership. He can only renew ownership if the vehicle is registered.
- Question 15: Who is the concerned person who should go to the centre on behalf of the political and diplomatic bodies?
Answer 15: The official commissioner or authorised person should go to the centre on behalf of the political or diplomatic body.
- Question 16: What is an online sale and purchase agreement?
Answer 16: It's a contract between 2 parties, approving the presence of the seller and the buyer in the authorised showrooms. It is an alternative to the traditional agreements.
- Question 17: What will happen to the traditional sale and purchase agreement?
Answer 17: It will be cancelled totally and will not be accepted in the service centres.
- Question 18: What are the characteristics of the electronic sale and purchase agreement?
Answer 18:
- It guarantees the rights of the seller and the buyer.
- It protects the seller from transferring the ownership of the vehicle or his plate without his knowledge since the transaction requires the presence of both parties when executing the sale and purchase agreement. It also requires verifying their Emirates IDs through the card reader.
- The seller has no right to use the vehicle after signing the electronic sale and purchase agreement.
- It enables the use of the Emirates ID as one of the most important identification documents in the UAE.
- Keeping records of the transfer history of the vehicle or plate ownership, especially when querying about the previous transfer transactions of the vehicle or the plate.
- It gives access to records and statistics of sale and purchase agreements executed in the showrooms, which wasn't possible with paper agreements.
- Automatic cancellation of the sale and purchase agreement if it expires before the buyer has completed the required transaction following the agreement.
- Registering the traffic fines (Dubai or other emirates fines) under the buyer's name from the day he signs the sale and purchase agreement.
- Question 19: Is there a smart card reader provided to showrooms?
Answer 19: Yes, all authorised showrooms are provided with a smart card reader.
- Question 20: Are the showrooms trained on how to use the sale and purchase system?
Answer 20: Yes, a workshop was held in the showrooms after signing the agreement.
- Question 21: Should both the buyer and seller pay all the traffic file fines when applying for issuing a vehicle possession certificate in the name of third party?
Answer 21: No, only the buyer pays all the fines issued in Dubai.
- Question 22: Is vehicle inspection required when transferring vehicle possession from an insurance company to another customer?
Answer 22: Yes, vehicle inspection is required.