Roads & Transport Authority - Service Details

• RTA Website

1. The customer applies for the service through RTA Website using the valid Emirates ID.
2. The customer identity is verified by sending an OTP to the phone number registered in the system.
3. If the customer is a previous licence holder, he must submit a front and back copy of the licence.
4. The Driving Institute contacts the customer to agree on the required training package.
5. The customer settles the required fees at the Institute to complete the process for obtaining the service and start the training.
6. The customer receives a link by SMS and enters the OTP to sign the electronic contract through RTA Website.
7. The customer takes an eye test at an Eye Test Centre accredited by the Dubai Health Authority (DHA) and authorised by RTA.
8. The customer receives the digital learning permit via SMS and e-mail to start the training.
9. After the customer completes the training requirements for each stage, he books the required test date (Knowledge, Yard or Road).
10. If he has a previous unexchangeable licence, he can take the golden chance for the Road Test. The test requires no training hours and the chance is given only once.
11. If the customer fails the Road test, he takes the training hours without the theory part based on his previous experience.
12. After passing the final test successfully, the customer settles the fees:
    • Through RTA website:
      • The customer receives an SMS on his registered phone number to settle the licence fees.
      • The customer logs in to his account on the website and clicks Licensing Services, then Licence.
      • The customer clicks Pay Now, selects a delivery method to receive the licence, then clicks Next and settles the fees after reviewing them.
      • The customer receives the licence through:
        • Digital Driving Licence
        • Self Service Machines
        • Delivery service, with the fees as follows:
          • Standard delivery: 20 AED
          • Same day delivery: 35 AED
          • Delivery within 2 hours: 50 AED
          • International delivery: 50 AED.
    • At the institute: The customer pays the fees and receives the printed licence.
13. The customer with an Apple device can receive the electronic licence from the Apple Wallet through the RTA Dubai App.

• Website: Instantly.
• Driving Institutes: 10 minutes.
  

Learning Permit

• 3 months from the date of the permit issuance.

Driving licence

• Customers under 21 years old: 1 year
• Customers 21 years old and above: 2 years.

A new driving licence.

• The customer must be present in person.
  
• The customer must be medically fit.
• Driving Licence categories available for POD are determined based on the medical report.
• The customer agrees to the terms and conditions when signing the training agreement and submitting the application through the DLS system.
• The training file is suspended if the customer doesn't take one of RTA tests (knowledge test, yard test, road test) within 6 months from his last appointment date.
• The customer must pass all the required tests to obtain the driving licence.
• Once the customer passes the Road test, he receives a temporary licence valid for 7 days through email.
  
• If less than two years have passed since the last appointment, the customer must reopen the learning file again to continue the application. If more than two years passed, the customer must apply again for the service.
• The customer must abide by the following conditions to apply for a learning permit:

Driving licence for motorcycles

• The customer must not be younger than 17 years old.

Driving licence for light vehicles

• The customer can open a traffic file after reaching the legal age of 17 years and 6 months. The licence is issued after he passes all the required tests and turns 18.

Driving licence for vehicles that transport passengers

• Its weight while empty must not exceed 2.5 tonnes, and the number of passengers must not exceed 14 without the driver.

Driving licence for vehicles that transport cargo

• Its weight while empty must not exceed 2.5 tonnes, and its cargo must not exceed 2 tonnes.

Driving licence for heavy vehicles (all types of heavy and light vehicles)

• The customer must be 20 years old.

Driving licence for light buses (all types of light buses and vehicles, which number of passengers do not exceed 26 without the driver)

• The customer must not be younger than 21 years old.

Driving licence for heavy buses (all types of light and heavy buses and light vehicles)

• The customer must not be younger than 21 years old.

Driving licence for tractors or light equipment (all types of tractors or light equipment, which weight while empty does not exceed 7.5 tonnes)

• The customer must not be younger than 20 years old.

Driving licence for tractors or heavy equipment (all types of light and heavy tractors and equipment)

• The customer must not be younger than 20 years old.

Conditions related to the Eye Test

• The customer must pass the eye test according to the requested category at an eye test centre accredited by the Dubai Health Authority (DHA) and authorised by RTA.
• The eye test is valid for 2 years.

For drivers of light vehicles and motorcycles

• Right eye 6/18 -- Left eye 6/18
• Right eye 6/12-- Left eye 6/24
• Right eye 6/9 -- Left eye 6/36 or 6/60
• Right eye 6/6 -- Left eye blind.

For drivers of heavy vehicles with or without spectacles

• Right eye 6/6 -- Left eye 6/18 or 6/12 or 6/9
• Right eye 6/9 -- Left eye 6/9.

For the drivers of light and heavy buses, tractors and mechanical equipment with or without spectacles

• Both eyes must be 6/6 with or without spectacles.

For colour blind customers

• The customer can apply for the permit on the condition of passing the eye test.

For holders of visas issued in other emirates

• The customer must not have a driving licence file in another emirate.
• The activity and name on the trade licence of the company’s Dubai branch must correspond.
• The customer is exempt from presenting a trade licence if he was a CEO of a company, institution, bank, public oil equipment company, university, or organisation.