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Apply for a Driver Experience Certificate

This service enables you to obtain a driver experience certificate or a 'To Whom It May Concern' certificate confirming the non-existence of a current training file or a driving licence.

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Eligibility
Individual customers, citizens and residents who have a training file or driving licence are eligible to apply for this service.
Required documents
  • This service has no required documents.
Service fees
  • 100 AED
  • +20 AED Knowledge and Innovation fees.
Process time
  • 5 minutes.
Website
RTA Smart Apps
Mahboub Chatbot
Self Service Machines
Process

Through Website (Driver Experience Certificate - To Whom It May Concern Certificate)

  1. The customer enters his Emirates ID or driving licence details or traffic code number.
  2. The system verifies the customer’s identity by sending an OTP to his registered phone number.
  3. The customer applies for a Driver Experience Certificate or for a To Whom It May Concern Certificate.
  4. The customer settles all required fees and fines by credit card.
  5. The customer receives the certificate by email.

Through Dubai Drive App (Driver Experience Certificate only)

  1. The customer enters his driving licence details.
  2. The customer applies for a Driver Experience Certificate.
  3. The customer settles all required fees and fines by credit card.
  4. The customer receives the certificate by email.

Through RTA Smart App (Driver Experience Certificate only)

  1. The customer logs in to the app and selects Driver Experience Certificate.
  2. The customer checks the Driving Licence details.
  3. The customer selects the purpose of the certificate.
  4. The customer settles the traffic fines, if any, and the required fees by credit card.
  5. The customer receives the certificate by email.
  6. The customer can view the certificate in My Docs.

Through Self Service Machines (Driver Experience Certificate only)

  1. The customer enters the driving licence details.
  2. The customer settles all required fees and fines by credit card.
  3. The customer receives the certificate.

Through Mahboub Chatbot (Driver Experience Certificate only)

  1. The customer inquires about the service through a conversation with Mahboub, for example: Applying for a driver's experience certificate or issuing a driver's experience certificate.
  2. Mahboub displays the requirements, channels and required fees.
  3. Mahboub checks if the customer wants to complete the service process.
  4. The customer agrees to complete the service through Mahboub.
  5. If the customer has an account on RTA Website:
    • The customer enters the username.
    • The system verifies the identity of the customer by sending an OTP to the mobile number registered in the system.
    • The system verifies if there is a traffic file associated with the username that was entered.
    • The customer selects how to receive the electronic certificate.
    • The customer enters the delivery information (username, mobile phone number and email).
    • The customer settles all required fees and fines by credit card.
    • The customer receives the reference number of the transaction.
  6. If the customer does not have an account on RTA Website:
    • Mahboub requests the customer to enter the traffic file number, the driver licence issue date, the year of birth in the format (YYYY), and the driving licence number.
    • The customer selects how to receive the electronic certificate.
    • The customer enters the delivery information (username, mobile phone number and email).
    • The customer settles all required fees and fines by credit card.
    • The customer receives the reference number of the transaction.
  7. The customer receives the certificate electronically.
Average waiting time
  • Instantly.
Validity

60 days from the date of issuance
What you will get

Driver experience certificate or an electronic To Whom It May Concern Certificate.
Terms and conditions
  • In case the customer is applying for an experience certificate to use it outside the country, the certificate must be authenticated and stamped by the Ministry of Foreign Affairs in Dubai.
FAQs
  • Question 1: Does the customer have to sign up for an account on RTA's Website to apply for this service through the e-channels?

Answer 1: The customer can easily use RTA e-channels without creating an account.

  • Question 2: What is the process in case the customer is in a country that does not accept e-certificates?

Answer 2: The customer can have the certificate stamped and authenticated by the Authentication Section at the Ministry of Foreign Affairs in Dubai.

  • Question 3: Can the customer obtain a Driving Experience Certificate if their driving licence was expired?

Answer 3: Yes.

  • Question 4: If the customer's driving licence was transferred to Dubai from another emirate and he applied for an experience certificate, what information will be reflected in the driver experience certificate?

Answer 4: The experience certificate will only include traffic records from Dubai and will reflect the licence issuance date as recorded by the other emirate.

  • Question 5: What information will be reflected in the experience certificate for customers with a manual or automatic driving licence, for example, in the Light Vehicle category?

Answer 5: The licence information will be listed under "vehicle classes" as follows:

    • For manual driving licence: Light Vehicle.
    • For automatic driving licence: Light Vehicle Automatic.


  • Question 6: If the UK traffic authority didn't accept the driver experience certificate to exchange the Dubai driving licence and instead requested a "To whom it may concern licence data verification", what should the customer do?

Answer 6: The experience certificate has been enhanced and updated to meet the standards for overseas use. For this certificate to be acceptable overseas, the customer must visit the Ministry of Interior website or use the Ministry of Interior application (MOI) to request a "To Whom It May Concern" certificate. Additionally, the customer must visit the Ministry of Foreign Affairs for authentication.

  • Question 7: What are the steps to apply for a driver experience certificate without log in?

Answer 7: The customer must follow the below steps on RTA website:

  1. The customer goes to RTA website.
  2. The customer clicks Licensing Services under Discover more.
  3. The customer selects Driver Licence Services.
  4. The customer selects a verification method (by plate number, driving licence, or licence application).
  5. The customer accesses the services and selects Licensing then Licence.
  6. The customer clicks Experience certificate.
  7. The customer selects the purpose/reason for requesting the certificate.
  8. The customer agrees to the Entry Fee Terms and Conditions.
  • Question 8: What's the procedure if the customer wants to apply for a driver experience certificate online, but his Emirates ID isn't updated in the traffic file?

Answer 8: The customer is advised to apply for the service via the kiosk machines.

  • Question 9: Will a non-Dubai driving licence holder receive "To Whom It May Concern" instead of a driver experience certificate when he applies through RTA website using his Emirates ID?

Answer 9: Yes, the customer who doesn't have a driving licence issued from Dubai will receive a "To Whom It May Concern" instead of a driver experience certificate.

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