Roads & Transport Authority - Service Details

• RTA Website

If the customer doesn’t have an e-Wallet account

1. The customer clicks the log in button on RTA Website.
2. The customer selects individuals/companies.
3. The customer logs in.
4. The customer creates an account for individuals/companies if he didn't have an account.
5. The customer fills in the requested information and creates the account.
6. The customer logs in to RTA website.
7. The customer clicks the e-Wallet icon.
8. The customer clicks Create e-Wallet Account.
9. The pre-filled e-Wallet account creation form is displayed.
10. The customer confirms the information and agrees to the terms and conditions, then clicks Create Account.
11. The customer receives the e-Wallet number and the PIN code by e-mail.
12. The customer logs in to his RTA account.
13. The customer clicks the e-Wallet icon.
14. The customer clicks Link e-Wallet Account.
15. The customer fills the e-Wallet account details and clicks Link.
16. The customer is redirected to Manage e-Wallet Account.

To reset PIN code

1. The customer logs in to RTA Website.
2. The customer clicks Reset PIN code.
3. The customer clicks Confirm.
4. The customer receives the PIN code on the registered e-mail.

To update PIN code

1. The customer logs in to RTA Website.
2. The customer clicks Update PIN code.
3. The customer enters the old PIN code.
4. The customer adds the new PIN code and clicks Confirm.

After updating the RTA account, customer should complete the following steps to update his trade licence to proceed with applying for e-Wallet account creation:

1. The customer logs in to the RTA account.
2. The customer clicks Update Company Profile.
3. The customer clicks Edit Expiry Date.
4. The customer modifies the issuing and expiry date and attaches a copy of the updated trade licence.
5. The customer clicks Confirm.
6. The customer visits the RTA website.
7. The customer clicks Update Company Profile.
8. The customer enters the PIN code and clicks Send.

To Update Account Information

1. The customer logs in to RTA Website.
2. The customer clicks Update Account Information.
3. The customer updates the required information.
4. The customer clicks Confirm.

To Update the Password

1. The customer logs in to RTA Website.
2. The customer clicks Update Password.
3. The customer enters the old and new password.
4. The customer clicks Confirm.

To View Transaction History

1. The customer logs in to RTA Website.
2. The customer clicks e-Wallet tab.
3. On the e-Wallet dashboard, the customer enters the start and end date for the transaction history report and clicks Confirm.

To Subscribe to the Service

1. The customer logs in to RTA Website.
2. The customer clicks e-Wallet tab.
3. The customer clicks Service Subscription from the left navigation panel.
4. The customer selects the service he wants to subscribe to from the list.
5. The customer enters the required information and clicks Subscribe.

If the customer has an e-Wallet account that is not registered in the e-services

1. The customer logs in to RTA Website.
2. The customer clicks the e-Wallet tab.
3. The customer fills in the details of the e-Wallet account and clicks Connect.
4. The customer clicks Link e-Wallet Account.
5. The customer is redirected to Manage e-Wallet Account.

• Instantly.

Permanent.

• View Transaction History
• Reset PIN
• Update PIN
• Update trade licence data
• Service Subscription
• Update Account Information.

• The customer must have an account on RTA website linked to his e-Wallet account.
• To reset the e-Wallet PIN the customer should have a valid trade licence.
• In order to access and manage the e-Wallet account, the customer must link his e-Wallet to his RTA profile.
• To receive a transaction history for more than 30 days:
  • Companies must send an official request with the company stamp.
  • Individuals must apply through the chatbot or RTA call centre.
• RTA can provide the transaction history only for the past 6 months.