Roads & Transport Authority - Service Details

• RTA Website

• S'Hail

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Smart Apps

Through Website

1. The customer accesses the Journey Planner page.
2. The customer enters the journey details: starting point, destination (stop name, stop ID, or nearby stops), and departure time.
3. The customer receives suggestions regarding routes, timings, and modes of transport, through real-time integration with public transport timetables.
4. The customer selects and saves the suitable option and follows the route instructions to complete the journey.

Through S'Hail Smart Application

1. The customer downloads the smart application.
2. The customer opens the app and enters the journey details: starting point, destination (stop name, stop ID, or nearby stops), and departure time.
3. The customer receives suggestions regarding routes, timings, and modes of transport, through real-time integration with public transport timetables.
4. The customer selects and saves the suitable option and follows the route instructions to complete the journey.
5. The customer receives a push notification via S’hail regarding updates to selected public transport routes for the Planned Trips.

Through Mahboub Chatbot

1. The customer types Plan My Journey in the chat box then Apply now.
2. The customer provides the starting point and destination of the journey.
3. The customer selects when they want to start their journey.

• Instantly.

This service has no validity.

Checking the right choice for the journey.

• The service is available 24/7 from anywhere in the world.