Roads & Transport Authority - Service Details

• RTA Website

• Customer Happiness Centre - Umm Ramool

Through Website

1. The customer logs in to RTA website.
2. The customer selects Apply for Reserving a Parking for a Mosque.
3. The customer clicks Apply Now.
4. The customer selects Reserving a Parking for a Mosque.
5. The customer fills the details and uploads the required documents.
6. The customer receives the approval or rejection through SMS.
7. In case of approval, the customer can check the virtual permit details through the website.

Through the Customer Happiness Centres

1. The customer submits the required documents at the centre.
2. The customer receives the approval or rejection through SMS.
3. The customer receives the permit from the centre in the form of a plastic or paper card or any other form approved by the agency for that purpose, to be used by the imam or muezzin or their first or second degree relatives.

• Website: instantly.
• Customer Happiness Centres: 5 minutes.

One year renewable under the same conditions and procedures.

Parking reservation permit

• Only 1 parking per imam and 1 parking per muezzin may be reserved.
• The imam or muezzin or the employee of the DIACA must be a Dubai resident. In case of private mosques, their sponsorship should be on the mosque’s sponsor or the entity that built it.
• Reserved parking spots around the mosque are exempted from equipment fees.
• The parking administration coordinates with the Roads Maintenance Department and its facilities to mark the reserved parking spaces in whichever way they see fit.
• In case of public interest, reservations may be cancelled through an official notice sent to the reserving entity at least 30 days prior to the cancellation date.
• The permit is invalid for other already reserved parking spaces.
• In case of applying through the website, the permit is not printed and the customer doesn't have to display it in the vehicle.